摘要:
Disclosed is an apparatus and method for organizing a service request processing system. The method includes receiving operational model data from domain knowledge, receiving business performance model data from said domain knowledge, developing a solution model based upon said domain knowledge and other data, and implementing a service delivery platform to execute a service request for processing said service request.
摘要:
Disclosed is an apparatus and method for implementing a repository of services. One embodiment describes a method consisting of defining a plurality of atomic services, providing at least one service composition from the definition of the plurality of atomic services, and combining at least one atomic service associated with the at least one service composition with a service plan. The method further consists of providing a service plan that describes the control and data flow between the at least one of the plurality of atomic services and the at least one service composition.
摘要:
Disclosed is an apparatus and method for organizing a capacity planning system. The method includes receiving resource model data from a domain knowledge, receiving generic resource definitions from the domain knowledge, developing a service delivery center capacity model based upon the domain knowledge and other data. The method further includes implementing a capacity management platform to execute a capacity plan for processing the capacity management.
摘要:
A system and method for one entity to have a collaboration model for guiding the interaction with any number of entities to standardize that interaction. The collaboration model in at least one embodiment includes at least one conversation model that provides the mapping of actions to system/application of other entities to facilitate the interaction. In at least one embodiment, when aspects of one collaboration model are used in other collaboration models, then the particular conversation model is associated with the new collaboration model.
摘要:
A method, apparatus and computer readable medium for identifying and partitioning atomic services in an information technology (IT) environment are included within the invention. More specifically, the invention provides a method and system for identifying service boundaries and partitioning services into atomic services based on the services boundaries. In order to more efficiently provide services in an IT environment, this invention in at least one embodiment utilizes a method of partitioning services into atomic services based on natural services boundaries such that those atomic services may be standardized and reused as needed.
摘要:
A method, apparatus and computer readable medium for identifying and partitioning atomic services in an information technology (IT) environment are included within the invention. More specifically, the invention provides a method and system for identifying service boundaries and partitioning services into atomic services based on the services boundaries. In order to more efficiently provide services in an IT environment, this invention in at least one embodiment utilizes a method of partitioning services into atomic services based on natural services boundaries such that those atomic services may be standardized and reused as needed.