公开(公告)号：US08694483B2

公开(公告)日：2014-04-08

申请号：US11875183

申请日：2007-10-19

申请人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

发明人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06F17/30646

摘要： A method for assisting a user to develop a query in a natural language includes receiving a user's query in a natural language and, while the user's query is being entered, presenting a subset of ranked query suggestions from a collection of ranked query suggestions to the user as candidates for user queries. The subset is based on that portion of the user's query already entered. The query suggestions in the subset of query suggestions are presented according to their respective rankings in the collection. Each of the query suggestions in the collection is formulated to retrieve at least one responsive instance in the knowledge base. The rankings of the query suggestions in the collection are based at least in part on stored logs of prior user sessions in which user queries were input to a search engine for retrieving responsive instances from the knowledge base.

摘要翻译： 用于辅助用户以自然语言开发查询的方法包括以自然语言接收用户的查询，并且在输入用户的查询时，从排名的查询建议的集合向用户呈现排序的查询建议的子集 作为用户查询的候选。 该子集基于用户的查询已经输入的部分。 查询建议子集中的查询建议根据其在集合中的相应排名进行呈现。 该集合中的每个查询建议被制定为在知识库中检索至少一个响应实例。 集合中的查询建议的排名至少部分地基于先前用户会话的存储日志，其中用户查询被输入到搜索引擎以从知识库中检索响应实例。

公开(公告)号：US20090106224A1

公开(公告)日：2009-04-23

申请号：US11875183

申请日：2007-10-19

申请人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

发明人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

IPC分类号： G06F17/30

CPC分类号： G06F17/30646

摘要： A method for assisting a user to develop a query in a natural language includes receiving a user's query in a natural language and, while the user's query is being entered, presenting a subset of ranked query suggestions from a collection of ranked query suggestions to the user as candidates for user queries. The subset is based on that portion of the user's query already entered. The query suggestions in the subset of query suggestions are presented according to their respective rankings in the collection. Each of the query suggestions in the collection is formulated to retrieve at least one responsive instance in the knowledge base. The rankings of the query suggestions in the collection are based at least in part on stored logs of prior user sessions in which user queries were input to a search engine for retrieving responsive instances from the knowledge base.

摘要翻译： 用于辅助用户以自然语言开发查询的方法包括以自然语言接收用户的查询，并且在输入用户的查询时，从排名的查询建议的集合向用户呈现排序的查询建议的子集 作为用户查询的候选。 该子集基于用户的查询已经输入的部分。 查询建议子集中的查询建议根据其在集合中的相应排名进行呈现。 该集合中的每个查询建议被制定为在知识库中检索至少一个响应实例。 集合中的查询建议的排名至少部分地基于先前用户会话的存储日志，其中用户查询被输入到搜索引擎以从知识库中检索响应实例。

公开(公告)号：US20080091408A1

公开(公告)日：2008-04-17

申请号：US11544200

申请日：2006-10-06

申请人： Frederic Roulland ,  Claude Roux ,  Stefania Castellani ,  Aaron N. Kaplan ,  Karin Pettersson ,  Antonietta Grasso ,  Jacki O'Neill

发明人： Frederic Roulland ,  Claude Roux ,  Stefania Castellani ,  Aaron N. Kaplan ,  Karin Pettersson ,  Antonietta Grasso ,  Jacki O'Neill

IPC分类号： G06F17/27

CPC分类号： G06F17/271 ,  G06F17/30672

摘要： A computer retrieval system includes memory which stores instructions for (1) receiving a user query in a natural language, (2) identifying text strings from an associated knowledge base, each containing at least one expression (word or multi-word expression) which is matched with at least one expression of the user query, (3) refining the user query by representing at least a group of the text strings as a navigation tree in which each of a plurality of selectable nodes comprises an expression representative of at least one syntactic unit in at least one of the identified text strings and wherein relationships between syntactic units are used in structuring the nodes of the navigation tree, and (4) retrieving text from the knowledge base related to the refined query. A processor executes the instructions.

摘要翻译： 计算机检索系统包括存储器，用于存储用于（1）以自然语言接收用户查询的指令，（2）从相关联的知识库中识别文本串，每个包含至少一个表达（词或多个词表达） 与用户查询的至少一个表达式匹配，（3）通过将至少一组文本串表示为导航树来优化用户查询，其中多个可选择节点中的每一个包括代表至少一个句法的表达 在至少一个识别的文本串中单元，并且其中使用句法单元之间的关系来构造导航树的节点，以及（4）从与精简查询相关的知识库中检索文本。 处理器执行指令。

公开(公告)号：US07774198B2

公开(公告)日：2010-08-10

申请号：US11544200

申请日：2006-10-06

申请人： Frederic Roulland ,  Claude Roux ,  Stefania Castellani ,  Aaron N. Kaplan ,  Karin Pettersson ,  Antonietta Grasso ,  Jacki O'Neill

发明人： Frederic Roulland ,  Claude Roux ,  Stefania Castellani ,  Aaron N. Kaplan ,  Karin Pettersson ,  Antonietta Grasso ,  Jacki O'Neill

IPC分类号： G06F17/27

CPC分类号： G06F17/271 ,  G06F17/30672

摘要： A computer retrieval system includes memory which stores instructions for (1) receiving a user query in a natural language, (2) identifying text strings from an associated knowledge base, each containing at least one expression (word or multi-word expression) which is matched with at least one expression of the user query, (3) refining the user query by representing at least a group of the text strings as a navigation tree in which each of a plurality of selectable nodes comprises an expression representative of at least one syntactic unit in at least one of the identified text strings and wherein relationships between syntactic units are used in structuring the nodes of the navigation tree, and (4) retrieving text from the knowledge base related to the refined query. A processor executes the instructions.

摘要翻译： 计算机检索系统包括存储器，用于存储用于（1）以自然语言接收用户查询的指令，（2）从相关联的知识库中识别文本串，每个包含至少一个表达（词或多个词表达） 与用户查询的至少一个表达式匹配，（3）通过将至少一组文本串表示为导航树来优化用户查询，其中多个可选择节点中的每一个包括代表至少一个句法的表达 在至少一个识别的文本串中单元，并且其中使用句法单元之间的关系来构造导航树的节点，以及（4）从与精简查询相关的知识库中检索文本。 处理器执行指令。

公开(公告)号：US07647534B2

公开(公告)日：2010-01-12

申请号：US11378134

申请日：2006-03-17

申请人： Stefania Castellani ,  Nicola Cancedda ,  Maria Antonietta Grasso ,  Jacki O'Neill

发明人： Stefania Castellani ,  Nicola Cancedda ,  Maria Antonietta Grasso ,  Jacki O'Neill

IPC分类号： G06F11/00

CPC分类号： G06Q10/00 ,  G03G15/502 ,  G03G15/5075 ,  G03G15/55 ,  G03G2215/00109

摘要： A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.

摘要翻译： 用于辅助用户将问题与诸如打印机的设备连接的方法包括从包括设备上的用户动作的记录中提取在设备上的用户动作串。 将用户操作串与至少一个预定的用户动作序列进行比较，以便用于校正与设备的预定义问题。 基于比较，评估至少一个在先用户是否尝试了预定的序列，如果是，则实施一个过程以避免用户重复先前的尝试。

公开(公告)号：US08280842B2

公开(公告)日：2012-10-02

申请号：US12396506

申请日：2009-03-03

申请人： Frederic Roulland ,  Pascal Valobra ,  Ye Deng ,  Stefania Castellani ,  Jacki O'Neill

发明人： Frederic Roulland ,  Pascal Valobra ,  Ye Deng ,  Stefania Castellani ,  Jacki O'Neill

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06N5/02 ,  G06N5/04

摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.

摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。

公开(公告)号：US20100229080A1

公开(公告)日：2010-09-09

申请号：US12396506

申请日：2009-03-03

申请人： Frederic Roulland ,  Pascal Valobra ,  Ye Deng ,  Stefania Castellani ,  Jacki O'Neill

发明人： Frederic Roulland ,  Pascal Valobra ,  Ye Deng ,  Stefania Castellani ,  Jacki O'Neill

IPC分类号： G06F17/00 ,  G06F3/00

CPC分类号： G06N5/02 ,  G06N5/04

摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.

摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。

公开(公告)号：US07715037B2

公开(公告)日：2010-05-11

申请号：US11287172

申请日：2005-11-23

申请人： Stefania Castellani ,  Victor Ciriza ,  Antonietta Grasso ,  Jacki O'Neill ,  Peter Tolmie ,  Francois Ragnet ,  Frederic Roulland

发明人： Stefania Castellani ,  Victor Ciriza ,  Antonietta Grasso ,  Jacki O'Neill ,  Peter Tolmie ,  Francois Ragnet ,  Frederic Roulland

IPC分类号： G16F15/10

CPC分类号： G06K15/00 ,  G06K15/002

摘要： A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.

摘要翻译： 用于静电复印成像系统的通信系统和装置，用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器，其包括机器的图像，其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路，并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示，以建议机器区域的一部分，其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户，通过查看该建议的调整，建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异，向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置，并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。

公开(公告)号：US20060197973A1

公开(公告)日：2006-09-07

申请号：US11287172

申请日：2005-11-23

申请人： Stefania Castellani ,  Victor Ciriza ,  Antonietta Grasso ,  Jacki O'Neill ,  Peter Tolmie ,  Francois Ragnet ,  Frederic Roulland

发明人： Stefania Castellani ,  Victor Ciriza ,  Antonietta Grasso ,  Jacki O'Neill ,  Peter Tolmie ,  Francois Ragnet ,  Frederic Roulland

IPC分类号： G06K15/00

CPC分类号： G06K15/00 ,  G06K15/002

摘要： A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.

摘要翻译： 用于静电复印成像系统的通信系统和装置，用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器，其包括机器的图像，其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路，并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示，以建议机器区域的一部分，其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户，通过查看该建议的调整，建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异，向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置，并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。

公开(公告)号：US20070220365A1

公开(公告)日：2007-09-20

申请号：US11378134

申请日：2006-03-17

申请人： Stefania Castellani ,  Nicola Cancedda ,  Maria Grasso ,  Jacki O'Neill

发明人： Stefania Castellani ,  Nicola Cancedda ,  Maria Grasso ,  Jacki O'Neill

IPC分类号： G06F11/00

CPC分类号： G06Q10/00 ,  G03G15/502 ,  G03G15/5075 ,  G03G15/55 ,  G03G2215/00109

摘要： A method for assisting a user to correct a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, a string of user actions on the device. The string of user actions is compared with at least one predetermined sequence of user actions for correction of a predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.

摘要翻译： 用于帮助用户纠正诸如打印机的设备的问题的方法包括从设备上包括用户动作的记录中提取在设备上的用户动作串。 将用户操作串与至少一个预定的用户动作顺序进行比较，以便用于校正与设备的预定义问题。 基于比较，评估至少一个在先用户是否尝试了预定的序列，如果是，则实施一个过程以避免用户重复先前的尝试。