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    ON-DEMAND FEATURE SERVER ACTIVATION IN THE CLOUD
    3.
    发明申请
    ON-DEMAND FEATURE SERVER ACTIVATION IN THE CLOUD 有权
    云中的需求特征服务器启动

    公开(公告)号：US20110239120A1

    公开(公告)日：2011-09-29

    申请号：US12748131

    申请日：2010-03-26

    申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： G06F15/16 ,  H04L9/00 ,  G06F3/048 ,  G06F15/177

    CPC分类号： H04L63/0428 ,  H04L67/10

    摘要： A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud.

    摘要翻译： 功能激活系统提供包括服务器和云计算的混合计算环境。 混合模型分割云与安装在企业或企业的企业服务器之间的通信功能的执行。 服务激活链接到可以与中介系统通信的门户，也可以直接与在云中执行计算机程序的实体进行通信。 当客户希望使用功能时，客户访问门户并激活企业所期望的功能。 在后台，门户在任何云平台上实例化虚拟机，然后在该云服务器上安装具有虚拟机的功能。 要执行功能，企业服务器和虚拟机在服务器和云之间交换信息，并允许该功能访问企业服务器或企业数据。 当用户完成特征执行时，可以停止和丢弃该特征的实例，并且可以在企业或云中保存任何数据。

    On-demand feature server activation in the cloud
    4.
    发明授权
    On-demand feature server activation in the cloud 有权
    在云中按需功能服务器激活

    公开(公告)号：US09137213B2

    公开(公告)日：2015-09-15

    申请号：US12748131

    申请日：2010-03-26

    申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： G06F3/00 ,  H04L29/06 ,  H04L29/08

    CPC分类号： H04L63/0428 ,  H04L67/10

    摘要： A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud.

    摘要翻译： 功能激活系统提供包括服务器和云计算的混合计算环境。 混合模型分割云与安装在企业或企业的企业服务器之间的通信功能的执行。 服务激活链接到可以与中介系统通信的门户，也可以直接与在云中执行计算机程序的实体进行通信。 当客户希望使用功能时，客户访问门户并激活企业所期望的功能。 在后台，门户在任何云平台上实例化虚拟机，然后在该云服务器上安装具有虚拟机的功能。 要执行功能，企业服务器和虚拟机在服务器和云之间交换信息，并允许该功能访问企业服务器或企业数据。 当用户完成特征执行时，可以停止和丢弃该特征的实例，并且可以在企业或云中保存任何数据。

    Contact center expert identification
    5.
    发明授权
    Contact center expert identification 有权
    联络中心专家鉴定

    公开(公告)号：US08473423B2

    公开(公告)日：2013-06-25

    申请号：US12797507

    申请日：2010-06-09

    申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： G06Q10/00 ,  H04M3/00

    CPC分类号： H04M3/5233 ,  G06Q10/105 ,  G06Q10/1053

    摘要： A system evaluates callers, into a contact center, for possible employment. The evaluations occur while the caller waits in a contact center queue and provide a rating of the callers as potential employees. Ratings may be generated or accumulated from one or more interactions with the contact center, where each interaction with the caller can provide information about the caller's suitability as an employee. Good candidates may be interviewed automatically and/or by a manager. Those candidates that receive good ratings/evaluations and are interested in the position may be hired or provided incentives to help the call center respond to calls.

    摘要翻译： 系统将呼叫者评估为联络中心，以便可能就业。 评估发生在呼叫者在联络中心队列中等待，并将呼叫者作为潜在雇员提供评级。 评级可以从与联络中心的一个或多个交互中产生或累积，其中与呼叫者的每个交互可以作为雇员提供关于呼叫者适合性的信息。 良好的候选人可以自动访问和/或由经理面试。 获得良好评价和对职位感兴趣的候选人可能会被聘用或提供奖励，以帮助呼叫中心回应电话。

    System and method for changing conference moderators during a conference call
    6.
    发明授权
    System and method for changing conference moderators during a conference call 有权
    在电话会议期间更改会议主持人的系统和方法

    公开(公告)号：US08416937B2

    公开(公告)日：2013-04-09

    申请号：US12978742

    申请日：2010-12-27

    申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： H04M3/42

    CPC分类号： H04N7/15 ,  H04L12/1822 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5027

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting.

    摘要翻译： 本文公开了用于在电子会议期间改变主持人的系统，方法和非暂时的计算机可读存储介质。 要在电子会议期间更改主持人，系统会确定原始主持人离开电子会议。 主持人可以表明他打算通过会议系统离开电子会议。 在维护电子会议的同时，确定替换原主持人的参与者，随后晋升为替换主持人。 此外，在电子会议期间更改主持人是通过创建一个新的会议桥并将每个参与者转移到新的会议桥来实现的。 这种方法允许在电子会议期间主持人之间的无缝转移，而不会重新连接的不便。

    SYSTEM AND METHOD FOR SCHEDULING AN E-CONFERENCE FOR PARTICIPANTS WITH PARTIAL AVAILABILITY
    7.
    发明申请
    SYSTEM AND METHOD FOR SCHEDULING AN E-CONFERENCE FOR PARTICIPANTS WITH PARTIAL AVAILABILITY 审中-公开
    用于调度具有部分可用性的参与者的电子会议的系统和方法

    公开(公告)号：US20120166242A1

    公开(公告)日：2012-06-28

    申请号：US12978739

    申请日：2010-12-27

    申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06311 ,  G06Q10/1093

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for scheduling an e-conference for participants with partial availability. Initially, a system identifies a group of participants for the e-conference. The system receives a declaration of availability for the e-conference from at least one participant of the group. The declaration contains the partial availability of the participant based on time restrictions and topics of interest to the participant. Next, a schedule is determined for the e-conference based on the availability of the participants. Finally, the declarations of availability are displayed to the group of participants. In one aspect, participants update their declarations of availability during the e-conference and a schedule is updated to reflect the new declaration of availability.

    摘要翻译： 本文公开了用于为具有部分可用性的参与者调度电子会议的系统，方法和非暂时的计算机可读存储介质。 最初，系统识别电子会议的一组参与者。 该系统从组的至少一个参与者接收电子会议的可用性声明。 该声明基于时间限制和参与者感兴趣的主题包含参与者的部分可用性。 接下来，基于参与者的可用性来确定电子会议的时间表。 最后，向参与者组显示可用性声明。 在一方面，与会者在电子会议期间更新其可用性声明，并更新计划以反映新的可用性声明。

    System and method for virtual call hold
    8.
    发明授权
    System and method for virtual call hold 有权
    用于虚拟呼叫保持的系统和方法

    公开(公告)号：US09503488B2

    公开(公告)日：2016-11-22

    申请号：US13232661

    申请日：2011-09-14

    申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： H04L29/06 ,  H04M3/56 ,  H04N7/15

    CPC分类号： H04L65/403 ,  H04L65/1083 ,  H04L65/1096 ,  H04M3/565 ,  H04M2203/253 ,  H04M2203/256 ,  H04M2203/258 ,  H04N7/15

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.

    摘要翻译： 这里公开了用于完成保持的虚拟呼叫的系统，方法和非暂时的计算机可读存储介质。 诸如电话，智能电话或计算机的客户端通信设备接收用户被邀请的通信会话的通知，并建立与通信会话的关系。 或者，与通信会话相关联的服务器可以建立与客户端通信设备的关系。 然后，通信设备可以在通信会话的持续时间内呈现与通信会话的关系的指示，使得用户可以经由通信信道随意加入通信会话，并且使得通信信道不被 通信会话除非或直到用户加入通信会话。 通信会话可以是电话会议，视频会议，多模式聊天，其中多个用户通过不同的模式进行通信。

    System and method for concurrent electronic conferences
    9.
    发明授权
    System and method for concurrent electronic conferences 有权
    并行电子会议的系统和方法

    公开(公告)号：US09292814B2

    公开(公告)日：2016-03-22

    申请号：US13426726

    申请日：2012-03-22

    申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik ,  Kirak Hong

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik ,  Kirak Hong

    IPC分类号： G06Q10/06 ,  G06Q10/10 ,  H04N7/15 ,  H04L12/18

    CPC分类号： H04L65/403 ,  G06F17/30528 ,  G06F17/30867 ,  G06Q10/06311 ,  G06Q10/1095 ,  H04L12/1827 ,  H04N7/15

    摘要： Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

    摘要翻译： 方法，用于在与议程服务器通信的远程位置用户之间进行电子会议，包括：接受包括多个主题的会议议程，法定人数，每个主题使用的资源标识，所使用的数据的标识 由每个主题和每个主题产生的数据的识别; 将会议议程划分为至少第一组和第二组课题; 搜索第一组和第二组主题之间的数据依赖关系; 搜索第一组和第二组主题之间的资源依赖关系; 如果在第一组和第二组主题之间找到数据依赖性或资源依赖性，则重新分区会议议程，直到第一组和第二组主题之间的数据依赖性和资源依赖性降低到预定的依赖性阈值以下; 并且同时调度和执行第一组和第二组主题。

    SYSTEM AND METHOD FOR CHANGING CONFERENCE MODERATORS DURING A CONFERENCE CALL
    10.
    发明申请
    SYSTEM AND METHOD FOR CHANGING CONFERENCE MODERATORS DURING A CONFERENCE CALL 有权
    在会议呼叫期间更改会议调制器的系统和方法

    公开(公告)号：US20120163576A1

    公开(公告)日：2012-06-28

    申请号：US12978742

    申请日：2010-12-27

    申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

    IPC分类号： H04M3/42 ,  H04N7/14

    CPC分类号： H04N7/15 ,  H04L12/1822 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5027

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting.

    摘要翻译： 本文公开了用于在电子会议期间改变主持人的系统，方法和非暂时的计算机可读存储介质。 要在电子会议期间更改主持人，系统会确定原始主持人离开电子会议。 主持人可以表明他打算通过会议系统离开电子会议。 在维护电子会议的同时，确定替换原主持人的参与者，随后晋升为替换主持人。 此外，在电子会议期间更改主持人是通过创建一个新的会议桥并将每个参与者转移到新的会议桥来实现的。 这种方法允许在电子会议期间主持人之间的无缝转移，而不会重新连接的不便。