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    SYSTEM AND METHODS FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS
    1.
    发明申请
    SYSTEM AND METHODS FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS 审中-公开
    将电子提案与电子请求相匹配的系统和方法

    公开(公告)号：US20140244473A1

    公开(公告)日：2014-08-28

    申请号：US14266805

    申请日：2014-04-30

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert W.A. Ristock ,  Dave H. Anderson

    IPC: G06Q40/04

    CPC classification number: G06Q40/04 ,  G06Q30/08 ,  G06Q40/00

    Abstract: A system for receiving bid requests and bid proposals sent thereto over a data-packet-network (DPN) and for matching the bid proposals to the bid requests includes at least one input/output port for receiving the bid requests and the bid proposals, at least one memory utility for storing the bid requests and bid proposals, and a set of machine readable instructions for enabling matching of the stored bid proposals to the stored bid requests.

    Abstract translation: 用于接收通过数据分组网络（DPN）发送的投标请求和投标建议并用于将投标建议与投标请求相匹配的系统包括用于接收投标请求和投标建议的至少一个输入/输出端口， 用于存储投标请求和投标申请的至少一个存储器实用程序，以及用于使存储的投标建议与存储的投标请求匹配的一组机器可读指令。

    SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
    4.
    发明申请
    SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK 有权
    用于确定存在和授权以在网络上传输业务的系统

    公开(公告)号：US20140136267A1

    公开(公告)日：2014-05-15

    申请号：US14160536

    申请日：2014-01-21

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert W.A. Ristock

    IPC: G06Q10/10

    CPC classification number: G06Q10/1097 ,  G06Q10/10 ,  G06Q10/101 ,  G06Q30/06 ,  H04L67/24 ,  H04L67/26

    Abstract: A system for determining presence of and authorizing a quorum to transact business over a network includes a first set of machine-readable instructions resident on a digital medium accessible to a computing machine, the instructions causing the machine to monitor a network for active presence of individual ones of communications devices associated with members of an authorized team of individuals from which the quorum may be determined, a second set of machine-readable instructions resident on the medium for causing the computing machine to make a confirmation of the quorum against a set of rules, and to authorize one or more of the individual communications devices making up the quorum to perform one or more tasks based on quorum consensus, and a user configuration, scheduling, and notification application resident on the digital medium for enabling a user to configure, schedule, and notify team members of a pending quorum event.

    Abstract translation: 用于确定在网络上存在和授权仲裁以交易业务的系统包括驻留在计算机可访问的数字媒体上的机器可读指令的第一组，所述指令使得所述机器监视网络以存在个体的主动存在 与可以从其定义法定人数的授权团队成员相关联的通信设备中的一个;驻留在介质上的第二组机器可读指令，用于使计算机根据一组规则来确认法定人数 并且授权构成法定人数的一个或多个个人通信设备基于法定共识执行一个或多个任务，以及驻留在数字媒体上的用户配置，调度和通知应用，以使用户能够配置，调度 并通知团队成员一个未决的法定人数事件。

    PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM
    6.
    发明申请
    PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM 审中-公开
    图形控制自动发送系统

    公开(公告)号：US20160094491A1

    公开(公告)日：2016-03-31

    申请号：US14503258

    申请日：2014-09-30

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Sergey Fedorov ,  Herbert W.A. Ristock

    IPC: H04L12/58 ,  H04L29/08

    Abstract: A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.

    Abstract translation: 系统具有连接到一个或多个信道的路由器，连接到网络的服务器，其具有耦合到至少一个数据仓库的处理器和在处理器上执行的软件，以及一个或多个模板，每个模板专用于特定目的，并且包括 与模板的目标相关的数据的一个或多个表示，并且是完成目标所必需的。 在从发送方接收到交易之后，路由器将交易路由到服务器，该服务器确定交易的目标，选择专用于确定的目标的模板，将交易的输入与数据的一个或多个表示，匹配 将数据输入数据表示，确定何时以及是否满足所有数据表示，并在数据存储库中存储与数据表示相关联的匹配输入数据和发送方。

    MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
    7.
    发明申请
    MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS 有权
    媒体通信管理装置网络通信会议

    公开(公告)号：US20160028891A1

    公开(公告)日：2016-01-28

    申请号：US14340526

    申请日：2014-07-24

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W.A. Ristock ,  Philippe Rais

    IPC: H04M3/51

    CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

    Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

    Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为各个通信会话选择的媒体频道切换选项或选项的实现。

    CUSTOMER CONTROLLED INTERACTION MANAGEMENT
    9.
    发明申请
    CUSTOMER CONTROLLED INTERACTION MANAGEMENT 有权
    客户控制交互管理

    公开(公告)号：US20160065740A1

    公开(公告)日：2016-03-03

    申请号：US14470898

    申请日：2014-08-27

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert W.A. Ristock ,  Merijn te Booij ,  Akbar Riahi ,  Vladimir Mezhibovsky ,  Kentis Gopalla

    IPC: H04M3/523

    CPC classification number: H04M3/5232 ,  H04M3/42068 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/5235 ,  H04M2203/2011 ,  H04M2203/401 ,  H04M2203/408

    Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.

    Abstract translation: 用于管理客户联络中心的交互的系统和方法。 联络中心处理器接收请求以预留用于处理交互的联络中心资源。 处理器还接收有关交互的数据。 处理器基于接收到的数据来识别用于路由交互的路由点。 路由点与由客户而不是联络中心控制的路由逻辑相关联。 处理器将交互路由到所识别的路由点，以便客户控制交互的路由。

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