公开(公告)号：US09832319B2

公开(公告)日：2017-11-28

申请号：US14304585

申请日：2014-06-13

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert W. A. Ristock ,  Grygoriy Budilovsky ,  Vyacheslav Zhakov

IPC: H04M3/42 ,  H04M3/54 ,  H04L29/06 ,  H04M3/51 ,  H04M7/00

CPC classification number: H04M3/541 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/5183 ,  H04M7/006

Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.

公开(公告)号：US10129406B2

公开(公告)日：2018-11-13

申请号：US15820398

申请日：2017-11-21

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Herbert W. A. Ristock ,  Grygoriy Budilovsky ,  Vyacheslav Zhakov

IPC: H04M3/42 ,  H04M3/54 ,  H04L29/06 ,  H04M3/51 ,  H04M7/00

Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.

公开(公告)号：US20150365532A1

公开(公告)日：2015-12-17

申请号：US14304585

申请日：2014-06-13

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert W.A. Ristock ,  Grygoriy Budilovsky ,  Vyacheslav Zhakov

IPC: H04M3/54 ,  H04M3/51 ,  H04M7/00 ,  H04L29/06

CPC classification number: H04M3/541 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/5183 ,  H04M7/006

Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.

Abstract translation: 系统和方法通过呼叫装置提供与被叫设备的交互的转移偏好的指示。 被叫设备被启用或限制为基于传输优先级传送交互。 转移优先级由会话发起协议或各种其他呼叫拓扑提供。

公开(公告)号：US10181974B2

公开(公告)日：2019-01-15

申请号：US13844190

申请日：2013-03-15

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Philippe Rais ,  Vyacheslav Sayko ,  Alexander Tikin ,  Grygoriy Budilovsky

IPC: G06F9/50 ,  H04M3/42 ,  H04M3/51 ,  G06F17/27 ,  G06Q10/06 ,  H04L12/24 ,  H04L29/06 ,  H04L29/08 ,  H04L29/12 ,  H04M3/523 ,  H04L12/721

Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.

公开(公告)号：US20180097941A1

公开(公告)日：2018-04-05

申请号：US15820398

申请日：2017-11-21

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Herbert W.A. Ristock ,  Grygoriy Budilovsky ,  Vyacheslav Zhakov

IPC: H04M3/54 ,  H04L29/06 ,  H04M7/00 ,  H04M3/51

CPC classification number: H04M3/541 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/5183 ,  H04M7/006

Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.

公开(公告)号：US20140156330A1

公开(公告)日：2014-06-05

申请号：US13844190

申请日：2013-03-15

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Philippe Rais ,  Vyacheslav Sayko ,  Alexander Tikin ,  Grygoriy Budilovsky

IPC: G06Q10/06

CPC classification number: H04L41/04 ,  G06F9/50 ,  G06F17/2705 ,  G06Q10/063114 ,  H04L41/12 ,  H04L45/26 ,  H04L61/106 ,  H04L61/1541 ,  H04L61/157 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/1002 ,  H04M3/42306 ,  H04M3/5191 ,  H04M3/5232 ,  H04M2203/402

Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.

Abstract translation: 在分布式联络中心环境中预留代理处理呼叫的方法。 第一个模块通过与其他模块的交互来识别适合于处理呼叫的代理。 第二模块执行散列函数以识别负责代理的第三模块，向第三模块发出请求以预留代理，并且如果请求被授权则将该呼叫路由到第三模块。