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公开(公告)号：US20140153710A1
公开(公告)日：2014-06-05
申请号：US13844099
申请日：2013-03-15
Inventor： Anatoliy Glagolev , Alexander Tikin
IPC: H04M3/523
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A distributed method of delivering events to agent devices. A first software module generates an event, e.g., a screen pop event or a ringing event, for delivery to a second module responsible for an agent device. A third module, which may be the same module as the first module, evaluates a hash function to determine an identifier for the second module from an identifier for the agent device. The first module delivers the event to the second module, which responds to the event, e.g., by causing an agent device to generate a ringing alert or to display a screen pop.
Abstract translation: 将事件传递给代理设备的分布式方法。 第一软件模块生成事件，例如屏幕弹出事件或振铃事件，用于传送到负责代理设备的第二模块。 可以与第一模块相同的模块的第三模块评估散列函数，以从代理设备的标识符确定第二模块的标识符。 第一模块将事件传递到第二模块，其响应于事件，例如通过使代理设备产生振铃警报或显示屏幕弹出。
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公开(公告)号：US20140376713A1
公开(公告)日：2014-12-25
申请号：US14479201
申请日：2014-09-05
Inventor： Anatoliy Glagolev , Alexander Tikin
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A distributed method of delivering events to agent devices. A first software module generates an event, e.g., a screen pop event or a ringing event, for delivery to a second module responsible for an agent device. A third module, which may be the same module as the first module, evaluates a hash function to determine an identifier for the second module from an identifier for the agent device. The first module delivers the event to the second module, which responds to the event, e.g., by causing an agent device to generate a ringing alert or to display a screen pop.
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3.发明申请公开(公告)号：US20160261454A1
公开(公告)日：2016-09-08
申请号：US15156277
申请日：2016-05-16
Inventor： Victor Kolesov , Anatoliy Glagolev , Alexander Tikin
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A method of adding a server to, or removing a server from, a cluster of servers, and of transferring state information. A new server being added sends a message to all existing servers indicating that it is being added, the new server sends a request for state information, the existing servers in the cluster transfer state information to the new server, and the new server sends a commit message to finalize its addition. Acknowledge messages are exchanged during the process. An existing server being removed sends, to the remaining servers, an initiate message, a transfer of state information, and a commit message to finalize the removal, with acknowledge messages exchanged during the process.
Abstract translation: 向服务器集群添加服务器或从服务器集群中删除服务器以及传送状态信息的方法。 正在添加的新服务器向所有现有服务器发送消息，指示正在添加，新服务器发送状态信息请求，集群中的现有服务器将状态信息传输到新服务器，新服务器发送提交 消息来完成其添加。 在此过程中交换确认消息。 正在删除的现有服务器通过在此过程中交换的确认消息向剩余的服务器发送启动消息，状态信息的传送和提交消息以完成删除。
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公开(公告)号：US09357072B2
公开(公告)日：2016-05-31
申请号：US14447593
申请日：2014-07-30
Inventor： Philippe Rais , Vyacheslav Sayko , Alexander Tikin
IPC: H04M1/677 , H04M3/42 , H04M3/51 , H04M3/523 , H04M7/00 , G06Q10/06 , G06F17/27 , H04L29/06 , G06F9/50 , H04L29/08 , H04L12/24 , H04L12/721 , H04L29/12
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device is configured, matching the dialed string against each of a set of patterns in each of the categories, and translating the dialed string according to the category, if any category matches and if no blocked category matches the dialed string. The number may then be translated to a translated number including a PSTN telephone number and routing characters specifying how the call is to be routed from an IP network to the PSTN. The routing may be selected to minimize the cost of the call.
Abstract translation: 用于在联络中心处理拨出的呼叫的方法包括用于匹配拨号字符串的方法和用于转换拨号字符串的方法。 一种用于匹配的方法包括基于拨号代理设备所配置的呼叫简档来识别一组可用的号码类别，该拨号代理设备配置为与每个类别中的一组模式中的每一个相匹配，并且根据 类别，如果任何类别匹配，如果没有被阻止的类别与拨打的字符串匹配。 然后，该号码可以被翻译成包括PSTN电话号码和指定呼叫如何从IP网络路由到PSTN的路由字符的翻译号码。 可以选择路由以最小化呼叫的成本。
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公开(公告)号：US20140153707A1
公开(公告)日：2014-06-05
申请号：US13843951
申请日：2013-03-15
Inventor： Philippe Rais , Vyacheslav Sayko , Alexander Tikin
IPC: H04M3/42
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device is configured, matching the dialed string against each of a set of patterns in each of the categories, and translating the dialed string according to the category, if any category matches and if no blocked category matches the dialed string. The number may then be translated to a translated number including a PSTN telephone number and routing characters specifying how the call is to be routed from an IP network to the PSTN. The routing may be selected to minimize the cost of the call.
Abstract translation: 用于在联络中心处理拨出的呼叫的方法包括用于匹配拨号字符串的方法和用于转换拨号字符串的方法。 一种用于匹配的方法包括基于拨号代理设备所配置的呼叫简档来识别一组可用的号码类别，该拨号代理设备配置为与每个类别中的一组模式中的每一个相匹配，并且根据 类别，如果任何类别匹配，如果没有被阻止的类别与拨打的字符串匹配。 然后，该号码可以被翻译成包括PSTN电话号码和指定呼叫如何从IP网络路由到PSTN的路由字符的翻译号码。 可以选择路由以最小化呼叫的成本。
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Patent Agency Ranking
公开(公告)号：US10181974B2
公开(公告)日：2019-01-15
申请号：US13844190
申请日：2013-03-15
Inventor： Philippe Rais , Vyacheslav Sayko , Alexander Tikin , Grygoriy Budilovsky
IPC: G06F9/50 , H04M3/42 , H04M3/51 , G06F17/27 , G06Q10/06 , H04L12/24 , H04L29/06 , H04L29/08 , H04L29/12 , H04M3/523 , H04L12/721
Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.
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公开(公告)号：US20160105561A1
公开(公告)日：2016-04-14
申请号：US14936630
申请日：2015-11-09
Inventor： Anatoliy Glagolev , Alexander Tikin
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A distributed method of delivering events to agent devices. A first software module generates an event, e.g., a screen pop event or a ringing event, for delivery to a second module responsible for an agent device. A third module, which may be the same module as the first module, evaluates a hash function to determine an identifier for the second module from an identifier for the agent device. The first module delivers the event to the second module, which responds to the event, e.g., by causing an agent device to generate a ringing alert or to display a screen pop.
Abstract translation: 将事件传递给代理设备的分布式方法。 第一软件模块生成事件，例如屏幕弹出事件或振铃事件，用于传送到负责代理设备的第二模块。 可以与第一模块相同的模块的第三模块评估散列函数，以从代理设备的标识符确定第二模块的标识符。 第一模块将事件传递到第二模块，其响应于事件，例如通过使代理设备产生振铃警报或显示屏幕弹出。
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公开(公告)号：US20140156330A1
公开(公告)日：2014-06-05
申请号：US13844190
申请日：2013-03-15
Inventor： Philippe Rais , Vyacheslav Sayko , Alexander Tikin , Grygoriy Budilovsky
IPC: G06Q10/06
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted.
Abstract translation: 在分布式联络中心环境中预留代理处理呼叫的方法。 第一个模块通过与其他模块的交互来识别适合于处理呼叫的代理。 第二模块执行散列函数以识别负责代理的第三模块，向第三模块发出请求以预留代理，并且如果请求被授权则将该呼叫路由到第三模块。
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公开(公告)号：US10129073B2
公开(公告)日：2018-11-13
申请号：US15156277
申请日：2016-05-16
Inventor： Victor Kolesov , Anatoliy Glagolev , Alexander Tikin
IPC: H04L12/24 , H04M3/42 , H04M3/523 , G06Q10/06 , G06F17/27 , H04L29/06 , H04M3/51 , G06F9/50 , H04L29/08 , H04L12/721 , H04L29/12
Abstract: A method of adding a server to, or removing a server from, a cluster of servers, and of transferring state information. A new server being added sends a message to all existing servers indicating that it is being added, the new server sends a request for state information, the existing servers in the cluster transfer state information to the new server, and the new server sends a commit message to finalize its addition. Acknowledge messages are exchanged during the process. An existing server being removed sends, to the remaining servers, an initiate message, a transfer of state information, and a commit message to finalize the removal, with acknowledge messages exchanged during the process.
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公开(公告)号：US09590840B2
公开(公告)日：2017-03-07
申请号：US14936630
申请日：2015-11-09
Inventor： Anatoliy Glagolev , Alexander Tikin
IPC: H04M3/00 , H04L12/24 , H04M3/42 , H04M3/523 , G06Q10/06 , G06F17/27 , H04L29/06 , H04M3/51 , G06F9/50 , H04L29/08 , H04L12/721 , H04L29/12
CPC classification number: H04L41/04 , G06F9/50 , G06F17/2705 , G06Q10/063114 , H04L41/12 , H04L45/26 , H04L61/106 , H04L61/1541 , H04L61/157 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4007 , H04L67/1002 , H04M3/42306 , H04M3/5191 , H04M3/5232 , H04M2203/402
Abstract: A distributed method of delivering events to agent devices. A first software module generates an event, e.g., a screen pop event or a ringing event, for delivery to a second module responsible for an agent device. A third module, which may be the same module as the first module, evaluates a hash function to determine an identifier for the second module from an identifier for the agent device. The first module delivers the event to the second module, which responds to the event, e.g., by causing an agent device to generate a ringing alert or to display a screen pop.
Abstract translation: 将事件传递给代理设备的分布式方法。 第一软件模块生成事件，例如屏幕弹出事件或振铃事件，用于传送到负责代理设备的第二模块。 可以与第一模块相同的模块的第三模块评估散列函数，以从代理设备的标识符确定第二模块的标识符。 第一模块将事件传递到第二模块，其响应于事件，例如通过使代理设备产生振铃警报或显示屏幕弹出。
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