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    Transferring a call to a backup according to call context
    1.
    发明申请
    Transferring a call to a backup according to call context 失效
    根据呼叫上下文将呼叫转移到备份

    公开(公告)号：US20030112956A1

    公开(公告)日：2003-06-19

    申请号：US10022164

    申请日：2001-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M007/00

    CPC分类号： H04M3/436 ,  H04M3/385 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42348 ,  H04M3/5108 ,  H04M3/533 ,  H04M2201/40 ,  H04M2242/22 ,  H04M2242/30

    摘要： A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

    摘要翻译： 提供了一种用于根据呼叫上下文将呼叫转移到备份的方法，系统和程序。 检测到来自呼叫者到预期被叫方的呼叫的上下文。 访问预定的一方备份配置文件，指示由预期被调用方指定的多个备份方。 根据呼叫的上下文，从多个备份方中自动选择至少一个备份方。 如果目标被叫方当前选择转接呼叫，该呼叫可以自动转发到至少一个备份方。 或者，在检测到预期被叫方不可用之后，呼叫可以被自动传送到至少一个备份方。

    Identifying a call made or received on behalf of another
    2.
    发明申请
    Identifying a call made or received on behalf of another 失效
    识别代表另一个人发出或接收的电话

    公开(公告)号：US20030112951A1

    公开(公告)日：2003-06-19

    申请号：US10022158

    申请日：2001-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/42

    CPC分类号： H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/436 ,  H04M2203/6054 ,  H04M2242/22

    摘要： A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested from a context inference service, wherein the context indicates whether an on behalf of action is invoked for the call by the caller or callee. An on behalf of action may be requested by a caller or callee, automatically authorized by the on behalf of party, or inferred from other call context.

    摘要翻译： 提供用于识别代表另一个的呼叫或接收的呼叫的系统，系统和程序。 特别地，检测到呼叫的呼叫请求。 从上下文推断服务请求呼叫的上下文，其中上下文指示是否由呼叫者或被叫方为该呼叫调用代表动作。 代表诉讼的代理人可以由主叫方或被叫方请求，由代表方自动授权，或从其他呼叫上下文推断。

    Fidentifying call parties to a call to an incoming calling party
    3.
    发明申请
    Fidentifying call parties to a call to an incoming calling party 有权
    识别来电来电的来电者

    公开(公告)号：US20030112949A1

    公开(公告)日：2003-06-19

    申请号：US10023409

    申请日：2001-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  Scott Lee Winters

    IPC分类号： H04M003/42

    CPC分类号： H04M3/2281 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2201/18 ,  H04M2242/22

    摘要： A method, system, and program for identifying parties to a call to an incoming calling party are provided. A context for a current call is identified, wherein the context comprises at least an identity of a caller and an identity of a callee to the current call. An identifier for an incoming calling party to the current call is identified. The context is filtered according to the identifier for the incoming calling party. Output of the filtered context to the incoming calling party is controlled.

    摘要翻译： 提供了用于识别呼入呼叫方的呼叫方的方法，系统和程序。 识别当前呼叫的上下文，其中上下文至少包括呼叫者的身份和被呼叫者与当前呼叫的身份。 识别当前呼叫的来话呼叫方的标识符。 根据呼入呼叫方的标识符过滤上下文。 将过滤后的上下文输出到呼入方被控制。

    System and method for processing personal telephony recorder commands
    5.
    发明申请
    System and method for processing personal telephony recorder commands 有权
    处理个人电话记录器命令的系统和方法

    公开(公告)号：US20040081296A1

    公开(公告)日：2004-04-29

    申请号：US10279151

    申请日：2002-10-23

    申请人： International Business Machines Corporation

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

    IPC分类号： H04M001/64 ,  H04M011/00

    CPC分类号： H04M3/42221 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/56 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/60

    摘要： A system and method for receiving and processing specialized voice commands during a conference call. Users issue vocal commands to retrieve information during the live conference or during later playback. A user may issue these commands by voice or by sending data through the user's device. A user may issue a command to find the latest spoken name in the conference or for determining which participant said something. The name may be replayed to the user or at the user's request the name may be accompanied by additional information by searching particular databases. The users may also issue other commands requesting information such as the latest spoken word indicating location, the latest spoken word indicating time, the latest spoken word indicating method, etc. Information can also be retrieved from networks, such as the Internet, in response to the voice commands.

    摘要翻译： 一种用于在电话会议期间接收和处理专门语音命令的系统和方法。 用户发出声音命令，以便在实时会议期间或以后播放时检索信息。 用户可以通过语音或通过用户设备发送数据来发出这些命令。 用户可以发出命令以在会议中找到最新的口头名称或者确定哪个参与者表示某事。 可以向用户重播该名称，或者根据用户的请求，可以通过搜索特定的数据库来附加名称。 用户还可以发出请求信息的其他命令，例如最新的说出的单词指示位置，最新的说出的单词指示时间，最新的说出的单词指示方法等。还可以从网络（例如因特网）中检索信息，以响应于 语音命令。

    Rating parties according to party identities
    7.
    发明申请
    Rating parties according to party identities 失效
    根据党的身份评级

    公开(公告)号：US20030156707A1

    公开(公告)日：2003-08-21

    申请号：US10081014

    申请日：2002-02-21

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/00 ,  H04M005/00

    CPC分类号： H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2242/22

    摘要： A method, system, and program for rating parties according to party identities are provided. A second party to a call may rate the first party to the call. For subsequent calls by the first party, the rating by the second party of the first party may be displayed to subsequent called parties. In addition, the ratings by subsequent called parties may be accumulated for the first party. Ratings may be stored according to the identity of the individual representing the first party, according to the identity of the business representing the first party, or according to the context of a call.

    摘要翻译： 提供了根据党的身份对评级方进行评估的方法，系统和程序。 通话的第二方可以对呼叫的第一方进行评级。 对于第一方的后续呼叫，第一方的第二方的评级可以显示给后续被叫方。 此外，后续被叫方的评级可能会为第一方累积。 可以根据代表第一方的个人的身份，根据代表第一方的业务的身份，或根据呼叫的上下文来存储评级。

    Hold queue wait estimations
    9.
    发明申请
    Hold queue wait estimations 失效
    保持队列等待估计

    公开(公告)号：US20030108187A1

    公开(公告)日：2003-06-12

    申请号：US10015266

    申请日：2001-12-12

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/00 ,  H04M005/00

    CPC分类号： H04M3/523 ,  H04M3/5238

    摘要： A method, system, and program for estimating hold queue wait times are provided. Call times are individually estimated for multiple calls within a call center. In particular, call times may be estimated according to representative profiles, caller profiles, and current caller activity of the multiple calls within the call center. The identity of each caller may be authenticated and a caller profile accessed from a central server according to authenticated caller identities. The central server may be accessible to multiple call centers, where each call centers accesses and updates caller profiles according to a single caller identifier for each caller. In addition, call times estimates and factors utilized to calculate call time estimates may be output to a caller, preferably according to an output interface specified by the caller in the caller profile.

    摘要翻译： 提供了一种用于估计保持队列等待时间的方法，系统和程序。 在呼叫中心内为多个呼叫分别估计呼叫时间。 特别地，可以根据呼叫中心内的多个呼叫的代表性简档，呼叫者简档和当前呼叫者活动来估计呼叫时间。 每个呼叫者的身份可以被认证，并且根据认证的呼叫者身份从中央服务器访问呼叫者简档。 中央服务器可以被多个呼叫中心访问，其中每个呼叫中​​心根据每个呼叫者的单个呼叫者标识符来访问和更新呼叫者简档。 此外，呼叫时间估计和用于计算呼叫时间估计的因素可以被输出到呼叫者，优选地根据呼叫者简档中呼叫者指定的输出接口。