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公开(公告)号：US07756752B2
公开(公告)日：2010-07-13
申请号：US11209595
申请日：2005-08-22
申请人： Jimmy Duvall , David Jackson , Ashish Kasi , Con Lam , Junxu Li , Ali Mohamed , Sung Park , Chandra Pisupati , Sheridan Rawlins , Timothy Reeth , Aamod Sane , Boris Shkolnik , Deyang Song
发明人： Jimmy Duvall , David Jackson , Ashish Kasi , Con Lam , Junxu Li , Ali Mohamed , Sung Park , Chandra Pisupati , Sheridan Rawlins , Timothy Reeth , Aamod Sane , Boris Shkolnik , Deyang Song
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q20/3674 , G06Q20/401 , G06Q30/0603 , G06Q30/0633 , G06Q30/0641
摘要： Modification of the presentation of page appearance, page navigation flow, and other aspects of the user experience of an online shopper navigating the virtual shopping cart and checkout pages of an online store is achieved without compromising the security of checkout processing. The modification may include customization, and various configuration and customization tools may be employed. The online shopper experiences continuity between unsecured-connection pages presenting items for purchase and secured-connection pages presented for checkout processing. In one embodiment, page navigation flow is modified using continuations implemented using a relatively small stack to save information relating to the flow. In another embodiment, a page designer enables a dynamic version of a page specification program to be generated, such as by way of a page customization interface. Partial evaluation is employed to generate a version of the program that is executed at request time.
摘要翻译： 在不损害检验处理的安全性的情况下，实现了导航虚拟购物车和在线商店的结帐页面的在线购物者的页面外观，页面导航流程以及用户体验的其他方面的修改。 该修改可以包括定制，并且可以采用各种配置和定制工具。 在线购物者在呈现购买物品的无安全连接页面和呈现用于结帐处理的安全连接页面之间经历连续性。 在一个实施例中，使用使用相对小的堆栈实现的连续性来修改页面导航流程，以保存与流程相关的信息。 在另一个实施例中，页面设计器能够生成页面规范程序的动态版本，例如通过页面定制界面。 采用部分评估来生成在请求时执行的程序版本。
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公开(公告)号：US20070043626A1
公开(公告)日：2007-02-22
申请号：US11209595
申请日：2005-08-22
申请人： Jimmy Duvall , David Jackson , Ashish Kasi , Con Lam , Junxu Li , Ali Mohamed , Sung Park , Chandra Pisupati , Sheridan Rawlins , Timothy Reeth , Aamod Sane , Boris Shkolnik , Deyang Song
发明人： Jimmy Duvall , David Jackson , Ashish Kasi , Con Lam , Junxu Li , Ali Mohamed , Sung Park , Chandra Pisupati , Sheridan Rawlins , Timothy Reeth , Aamod Sane , Boris Shkolnik , Deyang Song
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q20/3674 , G06Q20/401 , G06Q30/0603 , G06Q30/0633 , G06Q30/0641
摘要： Modification of the presentation of page appearance, page navigation flow, and other aspects of the user experience of an online shopper navigating the virtual shopping cart and checkout pages of an online store is achieved without compromising the security of checkout processing. The modification may include customization, and various configuration and customization tools may be employed. The online shopper experiences continuity between unsecured-connection pages presenting items for purchase and secured-connection pages presented for checkout processing. In one embodiment, page navigation flow is modified using continuations implemented using a relatively small stack to save information relating to the flow. In another embodiment, a page designer enables a dynamic version of a page specification program to be generated, such as by way of a page customization interface. Partial evaluation is employed to generate a version of the program that is executed at request time.
摘要翻译： 在不损害检验处理的安全性的情况下，实现了导航虚拟购物车和在线商店的结帐页面的在线购物者的页面外观，页面导航流程以及用户体验的其他方面的修改。 该修改可以包括定制，并且可以采用各种配置和定制工具。 在线购物者在呈现购买物品的无安全连接页面和呈现用于结帐处理的安全连接页面之间经历连续性。 在一个实施例中，使用使用相对小的堆栈实现的连续性来修改页面导航流程，以保存与流程相关的信息。 在另一个实施例中，页面设计器能够生成页面规范程序的动态版本，例如通过页面定制界面。 采用部分评估来生成在请求时执行的程序版本。
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公开(公告)号：US08046678B2
公开(公告)日：2011-10-25
申请号：US11209249
申请日：2005-08-22
申请人： David Jackson , Aamod Sane , Ashish Kasi , Chandra Pisupati
发明人： David Jackson , Aamod Sane , Ashish Kasi , Chandra Pisupati
CPC分类号： G06F17/3089
摘要： A web page is generated by applying a partial evaluation technique. In one embodiment, at design time, a page designer enables a dynamic version of a page specification program to be generated, such as by way of a page customization interface. This dynamic version can be executed during the design process, with page customization choices evaluated in a dynamic manner. The parts of the page specification that can be evaluated to static form at design time are identified, and the program is partially evaluated, with the identified parts transformed to static form. The remaining dynamic parts of the page specification program are executed at request time, resulting in a generation of the page to be provided for display over the network. In general, different parts of a page specification program may be selected for evaluation at different times, and there may be more than two phases of evaluation.
摘要翻译： 通过应用部分评估技术生成网页。 在一个实施例中，在设计时，页面设计器能够生成页面规范程序的动态版本，例如通过页面定制界面。 该动态版本可以在设计过程中执行，页面定制选择以动态方式进行评估。 识别在设计时可以评估为静态形式的页面规范的部分，并且部分地评估程序，将所识别的部分转换为静态形式。 页面指定程序的其余动态部分在请求时执行，导致页面的生成被提供以在网络上显示。 一般来说，页面规范程序的不同部分可以在不同时间被选择用于评估，并且可以有两个以上的评估阶段。
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公开(公告)号：US20070044016A1
公开(公告)日：2007-02-22
申请号：US11209249
申请日：2005-08-22
申请人： David Jackson , Aamod Sane , Ashish Kasi , Chandra Pisupati
发明人： David Jackson , Aamod Sane , Ashish Kasi , Chandra Pisupati
IPC分类号： G06F17/00
CPC分类号： G06F17/3089
摘要： A web page is generated by applying a partial evaluation technique. In one embodiment, at design time, a page designer enables a dynamic version of a page specification program to be generated, such as by way of a page customization interface. This dynamic version can be executed during the design process, with page customization choices evaluated in a dynamic manner. The parts of the page specification that can be evaluated to static form at design time are identified, and the program is partially evaluated, with the identified parts transformed to static form. The remaining dynamic parts of the page specification program are executed at request time, resulting in a generation of the page to be provided for display over the network. In general, different parts of a page specification program may be selected for evaluation at different times, and there may be more than two phases of evaluation.
摘要翻译： 通过应用部分评估技术生成网页。 在一个实施例中，在设计时，页面设计器能够生成页面规范程序的动态版本，例如通过页面定制界面。 该动态版本可以在设计过程中执行，页面定制选择以动态方式进行评估。 识别在设计时可以评估为静态形式的页面规范的部分，并且部分地评估程序，将所识别的部分转换为静态形式。 页面指定程序的其余动态部分在请求时执行，导致页面的生成被提供以在网络上显示。 一般来说，页面规范程序的不同部分可以在不同时间被选择用于评估，并且可以有两个以上的评估阶段。
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公开(公告)号：US20120185795A1
公开(公告)日：2012-07-19
申请号：US13436059
申请日：2012-03-30
IPC分类号： G06F3/048
CPC分类号： G06F9/451
摘要： A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.
摘要翻译： 用于在代理桌面上显示的图形用户界面和方法。 本发明的图形用户界面能够根据工作流程在指定区域中自动显示被管理的应用程序。 本发明的图形用户界面还包括手动控制被管理应用的显示的能力。 此外，本发明的图形用户界面和方法允许代理对非管理应用的访问，而不限制代理对被管理应用的访问。
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公开(公告)号：US08171420B2
公开(公告)日：2012-05-01
申请号：US10633250
申请日：2003-07-31
CPC分类号： G06F9/451
摘要： A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.
摘要翻译： 用于在代理桌面上显示的图形用户界面和方法。 本发明的图形用户界面能够根据工作流程在指定区域中自动显示被管理的应用程序。 本发明的图形用户界面还包括手动控制被管理应用的显示的能力。 此外，本发明的图形用户界面和方法允许代理对非管理应用的访问，而不限制代理对被管理应用的访问。
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公开(公告)号：US07382773B2
公开(公告)日：2008-06-03
申请号：US10632615
申请日：2003-07-31
申请人： Carl Schoeneberger , Justin Broughton , Michael P. Dimitroff , Kevin McPartian , Charles Hymes , Chandra Pisupati
发明人： Carl Schoeneberger , Justin Broughton , Michael P. Dimitroff , Kevin McPartian , Charles Hymes , Chandra Pisupati
IPC分类号： H04L12/66
CPC分类号： H04M3/5233 , H04L41/065 , H04L41/5003 , H04L41/5064 , H04L51/00 , H04L67/10 , H04M3/523 , H04M3/5235 , H04M7/006 , H04M2203/404 , H04M2207/203
摘要： The present invention is a system and method of receiving realtime and non-realtime communications from customers, distributing those communications efficiently to an appropriate agent and providing a response to the communication within an appropriate time. The present invention utilizes a hub and node architecture where realtime communications such as a voice call entering the architecture are received by a Voice over Internet Protocol (VoIP) gateway before being sent to a voice server. Other realtime and non-realtime communications are received by an appropriate media server. Routers for each media type access a predetermined set of routing data with an application server through a corporate and CRM database to facilitate routing through a node router to the appropriate node and agent.
摘要翻译： 本发明是从客户接收实时和非实时通信的系统和方法，将这些通信有效地分发给适当的代理，并在适当的时间内提供对通信的响应。 本发明利用中心和节点架构，其中在被发送到语音服务器之前，通过因特网协议（VoIP）网关接收诸如进入架构的语音呼叫之类的实时通信。 其他实时和非实时通信由适当的媒体服务器接收。 每个媒体类型的路由器通过公司和CRM数据库与应用服务器访问预定的一组路由数据，以便于通过节点路由器路由到适当的节点和代理。
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