Notification routing system and method for mitigating disruptions

    公开(公告)号:US12119985B2

    公开(公告)日:2024-10-15

    申请号:US18068336

    申请日:2022-12-19

    CPC classification number: H04L41/0681 H04L43/0811

    Abstract: A system and method include monitoring activity of users in a designated environment by receiving device data generated by electronic devices or monitoring network data on a network to which the electronic devices are connected. The system and method determine a pending disruption at the designated environment, and assign at least one of the users as a primary responder to handle the pending disruption based at least in part on the activity of the users. The system and method communication a primary notification to a first electronic device of the electronic devices, with which the primary responder interacts, to notify the primary responder about the pending disruption prior to the pending disruption creating a disturbance at the designated environment.

    METHODS AND DEVICES FOR MONITORING QUALITY OF WIRELESS CONTENT

    公开(公告)号:US20230156067A1

    公开(公告)日:2023-05-18

    申请号:US17528266

    申请日:2021-11-17

    CPC classification number: H04L65/80 H04L65/60

    Abstract: A computer implemented method, device, and computer program product are provided for monitoring audio/video (A/V) content. During an A/V communications session between a user and a recipient, the method, device and computer program product receive, from a wireless source, A/V content for the user. The A/V content has a baseline quality for at least a portion of the AV communications session. A quality characteristic of interest (COI) associated with the A/V content is monitored. Event-induced signal (EIS) degradation is identified when the quality COI drops below the baseline quality at least one of i) by a predetermined amount or ii) within an event interval. In real-time during the AV communications session, a notification is generated. The notification indicates that the quality COI for the A/V content has degraded.

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