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    Method for switching telephone calls to information service providers
    3.
    发明授权
    Method for switching telephone calls to information service providers 失效
    将电话切换到信息服务提供商的方法

    公开(公告)号：US5459779A

    公开(公告)日：1995-10-17

    申请号：US201867

    申请日：1994-02-25

    申请人： Marjorie S. Backaus ,  John J. Butz ,  Ali M. Cherchali ,  Esther L. Davenport ,  Harold Fahrer ,  Kathleen A. Misdea ,  Robert Petrelli

    发明人： Marjorie S. Backaus ,  John J. Butz ,  Ali M. Cherchali ,  Esther L. Davenport ,  Harold Fahrer ,  Kathleen A. Misdea ,  Robert Petrelli

    IPC分类号： H04M3/493 ,  H04M3/58 ,  H04Q3/00

    CPC分类号： H04M3/493 ,  H04M3/58 ,  H04Q3/0016

    摘要： Telephone calls are directed from a first telecommunications platform to a second telecommunications platform, together with an identifier which uniquely identifies the call and enables telecommunication switches to monitor and maintain control over the call. The unique identifier enables the call to be returned from the second platform to the first platform. Once returned to the first platform, the call can be directed to a third telecommunications platform (and, subsequently, back to the first platform), without requiring the caller to place another call or to re-verify the caller's identity. The call identifier is used either to automatically return the call to the first platform after the occurrence of a predetermined event, or upon detecting predetermined, caller-dialed keystrokes indicating that the caller wishes to return to the interexchange carrier platform.

    摘要翻译： 电话呼叫从第一电信平台指向第二电信平台，以及唯一地标识呼叫并使电信交换机能够监视和维持对呼叫的控制的标识符。 该唯一标识符使呼叫能够从第二平台返回到第一平台。 一旦返回到第一平台，可以将呼叫定向到第三电信平台（并且随后返回到第一平台），而不需要主叫方发起另一个呼叫或重新验证主叫方的身份。 呼叫标识符用于在发生预定事件之后自动将呼叫返回到第一平台，或者在检测到指示呼叫者希望返回到交换机载波平台的预定的主叫方拨打的击键时。

    Method for administering advanced number portability numbers
    4.
    发明授权
    Method for administering advanced number portability numbers 有权
    管理高级号码携带号码的方法

    公开(公告)号：US06359980B1

    公开(公告)日：2002-03-19

    申请号：US09651866

    申请日：2000-08-31

    申请人： Robert Petrelli ,  Cecil Bernard Cates ,  James Patrick Dunn ,  Ronald Bruce Martin ,  Jack Ray Penrod ,  John William Peterson ,  Deborah Margaret Stockert

    发明人： Robert Petrelli ,  Cecil Bernard Cates ,  James Patrick Dunn ,  Ronald Bruce Martin ,  Jack Ray Penrod ,  John William Peterson ,  Deborah Margaret Stockert

    IPC分类号： H04M700

    CPC分类号： H04Q3/005

    摘要： A method apparatus for finding and assigning both commercially valuable and vanity (CSV) numbers in a telecommunications system that permits number portability. CSV Numbers are identified by a rules based process that combs the unused number database for valuable combination and saves those numbers in a special database. Those numbers that are not so identified stay in the unused database for general assignment. To assign a CSV number, a similar process is used to generate candidate numbers based on a desired keyword, and then the candidate numbers are used to query the special database and even the general unused number database to get available candidates. The available candidates are offered to the requesting user and the user may accept or decline.

    摘要翻译： 一种用于在允许号码可携带性的电信系统中查找和分配商业价值和虚荣（CSV）号码的方法装置。 CSV数字通过基于规则的过程来标识，该过程将未使用的数字数据库组合起来用于有价值的组合，并将这些数字保存在特殊数据库中 那些未被识别的数字保留在未使用的数据库中以进行一般分配。 要分配CSV号码，使用类似的过程，根据所需的关键字生成候选号码，然后候选号码用于查询特殊数据库，甚至通用未使用的号码数据库，以获得可用的候选。 可用的候选者被提供给请求用户，并且用户可以接受或拒绝。

    Automation of telephone operator assistance calls
    5.
    发明授权
    Automation of telephone operator assistance calls 失效
    自动化电话操作员协助电话

    公开(公告)号：US5181237A

    公开(公告)日：1993-01-19

    申请号：US675779

    申请日：1991-03-27

    申请人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  William K. McCormick ,  Robert Petrelli ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    发明人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  William K. McCormick ,  Robert Petrelli ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    IPC分类号： H04M3/44 ,  H04M3/51 ,  H04M3/527 ,  H04M3/533 ,  H04M15/00 ,  H04Q11/04

    CPC分类号： H04M3/44 ,  H04M3/5166 ,  H04M3/527 ,  H04M3/533 ,  H04Q11/0428 ,  H04M15/00 ,  H04M2201/40

    摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch. The invention further relates to the use of automated operator positions for providing spontaneous voice message service wherein a caller converts a call to a message call if the called party does not answer or is busy, and to a method of recognizing a voice specified destination and establishing a call to that destination.

    摘要翻译： 本发明涉及用于自动处理操作者辅助呼叫的方法和装置。 呼叫者连接到自动操作员位置。 自动化位置具有用于代替操作员的语音识别功能，具有取代操作者的公告功能，并且具有用于发送和接收由操作员位置发送和接收的相同消息组的控制装置。 有利地，操作者辅助开关具有与操作者位置相关的自动位置的相同接口，并与两者相同地相互作用。 由于自动位置的能力受其程序限制，当发生未编程的情况时，自动位置将呼叫切换到自动位置。 有利地，开关不需要被特别编程以与自动位置通信。 有利地，可以自动提供新的操作者辅助服务，而无需重写开关的复杂控制软件。 本发明还涉及使用自动化操作者位置来提供自发的语音消息服务，其中如果被叫方没有应答或正忙，呼叫者将呼叫转换为消息呼叫，以及识别语音指定目的地并建立 打电话给目的地。

    More efficient call handling for operator assistance calls
    7.
    发明授权
    More efficient call handling for operator assistance calls 失效
    更有效的呼叫处理，用于操作员协助呼叫

    公开(公告)号：US4899375A

    公开(公告)日：1990-02-06

    申请号：US248459

    申请日：1988-09-23

    申请人： Thomas M. Bauer ,  Richard W. Hemmeter ,  Robert Petrelli ,  Richard J. Piereth ,  Cyrenus M. Rubald

    发明人： Thomas M. Bauer ,  Richard W. Hemmeter ,  Robert Petrelli ,  Richard J. Piereth ,  Cyrenus M. Rubald

    IPC分类号： H04M3/42 ,  H04M3/60 ,  H04M15/00 ,  H04Q3/00

    CPC分类号： H04Q3/00 ,  H04M3/60 ,  H04M15/00

    摘要： A method and apparatus for processing operator assistance calls with minimum expenditure of operator work time. For collect and person-to-person calls, a first operator at a first operator position determines the type of call and, optionally, the name(s) of the calling and called parties. These are recorded in the memory of a program controlled processor system for controlling an operator assistance switching system. The first operator then disconnects from the call while the call is being set up and the call party being alerted. When the called party answers, a second operator position and second operator, having a display of the call information previously recorded, are unattached to the call to determine whether a connection between the calling and called parties should be established and, if so, to cause that connection to be so established. Advantageously, no operator position and operator need be attached to the call while the called party is being alterted; even more operator work time is saved if the called party never answers.