摘要:
Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.
摘要:
Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.
摘要:
An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.
摘要:
A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.
摘要:
Methods, systems, and computer-readable media for admitting conferees into a conference call. Methods to achieve the foregoing can comprise: receiving a request from the conferee for access to the conference call; obtaining data representing a unique identifier associated with the conferee; matching the data representing the unique identifier with data representing an identifier that was previously associated with the conferee; and connecting the conferee directly to the given conference call.
摘要:
A method, a computer readable medium and a system for international conferencing via globally distributed cascading media servers that comprises, receiving a local participant audio packet at a local conferencing media server in a conference call, summing the local participant audio packet by the local conferencing media server, receiving a distal participant audio packet at a distal conferencing media server, summing the distal participant audio packet by the distal conferencing media server, and interfacing the local conferencing media server with the distal conferencing media server.
摘要:
A system, method, and computer readable medium that facilitate verbal control of conference call features are provided. Automatic speech recognition functionality is deployed in a conferencing platform. Hot words are configured in the conference platform that may be identified in speech supplied to a conference call. Upon recognition of a hot word, a corresponding feature may be invoked. A speaker may be identified using speaker identification technologies. Identification of the speaker may be utilized to fulfill the speaker's request in response to recognition of a hot word and the speaker. Particular participants may be provided with conference control privileges that are not provided to other participants. Upon recognition of a hot word, the speaker may be identified to determine if the speaker is authorized to invoke the conference feature associated with the hot word.
摘要:
Methods for entering hosts and participants into new or existing conference calls. The method can include receiving a call from a given caller at a VRU. The caller may be either a conference host or participant. The VRU obtains a conference code from the caller and forwards it to a proxy server, along with a request to the proxy server to enter the given caller into a conference call. The proxy server determines that the request from the VRU relates to conferencing services, and forwards the request from the VRU to a conference management system (CMS). The CMS determines whether the given caller is a conference host or a participant, and determines whether a participant has called in before the given caller and has provided a conference code that is related to the conference code entered by the given caller. Depending on the circumstances, the CMS can request either that a new conference be created relating to the conference code as entered by the given caller, or that the caller be entered into an existing conference. If a new conference is being created, it is assigned to one of a plurality of mixers, and a unique identifier is generated for the new conference and provided to the mixer and the VRU. A mixer identifier that uniquely identifies the mixer hosting the conference is provided to the VRU. A data store is loaded with the conference code, the unique identifier for the new conference, and the mixer identifier, and the VRU and the mixer are placed in audio communication to place the caller in the conference.
摘要:
A method and computer readable medium for providing Enterprise conferencing is provided. In an exemplary embodiment of the invention, a first SIP INVITE message is exchanged between a Media Gateway of the Enterprise and a first Media Server of a Conferencing Service Provider. Then, an Application Server of the Conferencing Service Provider establishes conference call resources at the Conferencing Service Provider. A first RTP session is established between the Media Gateway and the first Media Server, and then a PROMPT AND COLLECT message is sent from the Application Server to the first Media Server to gather data from the caller for establishing the Enterprise conferencing. After receipt of the data by the Application Server, an SIP INFO message is sent from the Application Server to a second Media Server of the Conferencing Service Provider, selecting the second Media Server to host the call.
摘要:
A system, method, and computer readable medium comprising instructions for establishing a conference call comprising sending a first SIP INVITE message from a Media Gateway to an Application Server, sending a second SIP INVITE message to a first Media Server, establishing a session between the Media Gateway and the first Media Server, sending a third SIP INVITE message from the Application Server to a Conference Controller, allocating resources related to the conference call by the Conference Controller on a second Media Server, requesting by the Conference Controller for the Application Server to move data related to establishing the conference call from the first Media Server to the second Media Server, sending a fourth SIP INVITE message by the Application Server to the second Media Server and sending a SIP RE-INVITE message by the Application Server to the Media Gateway, and establishing an RTP session between the Media Gateway and the second Media Server thereby establishing the conference call.