摘要:
A voice-enabled system for online content access and delivery provides a voice and telephony interface, as well a text and graphic interface, for browsing and accessing requested content or shopping over the Internet using a browser or a telephone. The system allows customers to access an online data application, search for desired content items, select content items, and finally pay for selected items using a credit card, over a phone line or the Internet. A telephony-Internet interface converts spoken queries into electronic commands for transmission to an online data application. Markup language-type pages transmitted to callers from the online data application are parsed to extract selected information. The selected information is then reported to the callers via audio messaging. A voice-enabled technology for mobile multi-modal interaction is also provided.
摘要:
A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.
摘要:
A voice-enabled system for online shopping provides a voice and telephony interface, as well a text and graphic interface, for shopping over the Internet using a browser or a telephone. The system allows customers to access an online shop, search for desired database items, select items, and finally pay for selected items using a credit card, over a phone line or the Internet. A telephony-Internet interface converts spoken queries into electronic commands for transmission to an online shop or database. Markup language-type pages transmitted to callers from the online-shop or database are parsed to extract selected information. The selected information is then reported to the callers via audio messaging.
摘要:
Systems, methods, and computer-coded software instructions are provided for automated data analysis using graph topology techniques in a connections-mapping process to automatically identify interrelationships between various data fields in a system or body of data followed by statistical pattern analysis and machine learning techniques applied on the graphs (e.g., hidden networks) identified to improve analyses (e.g., automated analysis of medical bills and health insurance documents). Automated conversion of paper-based medical and insurance billing records to electronic data is provided, along with automatic correlation of medical services data to insurance plan policies and tax regulations for health benefits to detect errors or fraud, and to project health insurance plans for various subscribers.
摘要:
A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.
摘要:
A protocol for multilink access network-local exchange (AN-LE) interfaces is provided for common channel signaling on all AN-LE links and the transfer of calls and control to operational links upon detection of a link failure. The protocol permits the AN to assign channels on an AN-LE link and is error-tolerant and self-aligning.
摘要:
A social collaboration workflow system embeds social collaboration functionality into the workflow process. The system identifies a location of a user device, and identifying a current activity associated with the user device based on the identified location. The system displays instructions for performing the current activity to a user interface on the user device, and displays an activity feed comprising a set of previously submitted activity feed posts that are related to the current activity to the user interface. The system determines whether the current activity has changed to a new current activity. If the current activity has changed, the system displays instructions for performing the new current activity to the user interface, and displays a new set of previously submitted activity feed posts that are related to the new current activity to the user interface.
摘要:
A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.
摘要:
A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.
摘要:
A voice-optimized database system and method of audio vector valuation (AVV) provides means to search a database in response to a spoken query. Audio vectors (AVs) are assigned to phonemes in the names or phrases constituting searchable items in a voice-optimized database and in spoken queries. Multiple AVs can be stored which correspond to different pronunciations of the same searchable items to allow for less precision on the part telephone callers when stating their queries. A distance calculation is performed between the audio vectors of database items and spoken queries to produce search results. Existing databases can be enhanced with AVV. Several alternate samples of a spoken query are generated by analyzing the phonemic string of the spoken query to create similar, alternate phonemic strings. The phonemic string of the spoken query and the alternate phonemic strings are converted to text and used to search the database.