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公开(公告)号：US09992343B2
公开(公告)日：2018-06-05
申请号：US15460510
申请日：2017-03-16
发明人： Kerry David Woolsey , Amit Kumar Dutta , Mieszko G. Matkowski , Krishnan Ananthanarayanan , Ganapathy V. Raman , Mahendra D. Sekaran
CPC分类号： H04M3/53333 , G10L15/265 , H04M1/7255 , H04M3/42382 , H04M3/5307 , H04M3/53341 , H04M3/537 , H04M7/003 , H04M2201/40 , H04M2203/4536 , H04M2203/4563 , H04W4/14 , H04W4/18
摘要： Various embodiments provide real-time translation of a voicemail into a readable format as the voicemail is being recorded. In some cases, a system server records the voicemail by first answering a call from an originating device that goes unanswered by a destination device. Upon answering the call, the system server translates the recording, while it is being recorded, into a readable format. Alternately or additionally, the system server forwards portions of the readable format to the destination device. In turn, as the destination device receives portion(s) of the real-time translation, it can display the associated content, and/or update what is displayed as new portions are received. At times, the destination device provides additional call control that interrupts the voicemail while it is being recorded at the system server, and redirects the call to the destination device if the originating device is still connected.
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公开(公告)号：US20160309033A1
公开(公告)日：2016-10-20
申请号：US14686536
申请日：2015-04-14
发明人： Kerry David Woolsey , Amit Kumar Dutta , Mieszko G. Matkowski , Krishnan Ananthanarayanan , Ganapathy V. Raman , Mahendra D. Sekaran
CPC分类号： H04M3/53333 , G10L15/265 , H04M1/7255 , H04M3/42382 , H04M3/5307 , H04M3/53341 , H04M3/537 , H04M7/003 , H04M2201/40 , H04M2203/4536 , H04M2203/4563 , H04W4/14 , H04W4/18
摘要： Various embodiments provide real-time translation of a voicemail into a readable format as the voicemail is being recorded. In some cases, a system server records the voicemail by first answering a call from an originating device that goes unanswered by a destination device. Upon answering the call, the system server translates the recording, while it is being recorded, into a readable format. Alternately or additionally, the system server forwards portions of the readable format to the destination device. In turn, as the destination device receives portion(s) of the real-time translation, it can display the associated content, and/or update what is displayed as new portions are received. At times, the destination device provides additional call control that interrupts the voicemail while it is being recorded at the system server, and redirects the call to the destination device if the originating device is still connected.
摘要翻译： 各种实施例在正在记录语音邮件时提供语音邮件到可读格式的实时翻译。 在某些情况下，系统服务器通过首先应答目标设备未应答的始发设备应答呼叫来记录语音邮件。 在应答呼叫时，系统服务器将记录的记录转换为可读格式。 或者或另外，系统服务器将可读格式的部分转发到目的地设备。 反过来，当目的地设备接收到实时翻译的部分时，它可以显示相关联的内容，和/或更新当接收到新的部分时所显示的内容。 有时，目的地设备提供额外的呼叫控制，其在记录在系统服务器处时中断语音邮件，并且如果始发设备仍然连接，则将呼叫重定向到目的地设备。
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公开(公告)号：US10884901B2
公开(公告)日：2021-01-05
申请号：US16111764
申请日：2018-08-24
发明人： Santosh Vasant Bhosale , Manoj Ajith Prasad , Sparky Toews , Will Qian , Weizhu Chen , Ganapathy V. Raman , Aritra DattaGupta , Aarohi Arora , Michael J. Nelson , Roger F. Johnson , Woo Ram Lee , Vladyslav Bazyliak , Somak Mitra , Bryan Wilhelm , Benjamin Reich , Matthew Justice
摘要： Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.
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公开(公告)号：US20200065218A1
公开(公告)日：2020-02-27
申请号：US16111764
申请日：2018-08-24
发明人： Santosh Vasant Bhosale , Manoj Ajith Prasad , Sparky Toews , Will Qian , Weizhu Chen , Ganapathy V. Raman , Aritra DattaGupta , Aarohi Arora , Michael J. Nelson , Roger F. Johnson , Woo Ram Lee , Vladyslav Bazyliak , Somak Mitra , Bryan Wilhelm , Benjamin Reich , Matthew Justice
IPC分类号： G06F11/36
摘要： Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.
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公开(公告)号：US11119894B2
公开(公告)日：2021-09-14
申请号：US16111751
申请日：2018-08-24
发明人： Santosh Vasant Bhosale , Manoj Ajith Prasad , Sparky Toews , Will Qian , Weizhu Chen , Ganapathy V. Raman , Aritra DattaGupta , Aarohi Arora , Michael J. Nelson , Roger F. Johnson , Woo Ram Lee , Vladyslav Bazyliak , Somak Mitra , Bryan Wilhelm , Benjamin Reich , Matthew Justice
摘要： Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.
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公开(公告)号：US20200065217A1
公开(公告)日：2020-02-27
申请号：US16111751
申请日：2018-08-24
发明人： Santosh Vasant Bhosale , Manoj Ajith Prasad , Sparky Toews , Will Qian , Weizhu Chen , Ganapathy V. Raman , Aritra DattaGupta , Aarohi Arora , Michael J. Nelson , Roger F. Johnson , Woo Ram Lee , Vladyslav Bazyliak , Somak Mitra , Bryan Wilhelm , Benjamin Reich , Matthew Justice
摘要： Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.
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公开(公告)号：US20170187882A1
公开(公告)日：2017-06-29
申请号：US15460510
申请日：2017-03-16
发明人： Kerry David Woolsey , Amit Kumar Dutta , Mieszko G. Matkowski , Krishnan Ananthanarayanan , Ganapathy V. Raman , Mahendra D. Sekaran
CPC分类号： H04M3/53333 , G10L15/265 , H04M1/7255 , H04M3/42382 , H04M3/5307 , H04M3/53341 , H04M3/537 , H04M7/003 , H04M2201/40 , H04M2203/4536 , H04M2203/4563 , H04W4/14 , H04W4/18
摘要： Various embodiments provide real-time translation of a voicemail into a readable format as the voicemail is being recorded. In some cases, a system server records the voicemail by first answering a call from an originating device that goes unanswered by a destination device. Upon answering the call, the system server translates the recording, while it is being recorded, into a readable format. Alternately or additionally, the system server forwards portions of the readable format to the destination device. In turn, as the destination device receives portion(s) of the real-time translation, it can display the associated content, and/or update what is displayed as new portions are received. At times, the destination device provides additional call control that interrupts the voicemail while it is being recorded at the system server, and redirects the call to the destination device if the originating device is still connected.
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