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    Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
    1.
    发明授权
    Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance 有权
    监控和排名网络访问者的方法，征求更高排名的访问者进行实时协助

    公开(公告)号：US09519906B2

    公开(公告)日：2016-12-13

    申请号：US12339937

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    发明人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    IPC分类号： G06F7/00 ,  G06F17/30 ,  G06Q30/02

    CPC分类号： G06Q30/02 ,  G06F17/30899

    摘要： A ranking system ranks visitors to a Web site using one or more instances of machine-readable code executable from a digital medium accessible to a Web server. The code tracks visitor behavior while browsing the web site, and a visitor ranking module resident on the digital medium accepts information documented by the one or more instances of machine readable code and assigns rank values to one or more of the visitors. The ranking module ranks visitors at the Web-site based on logic and rules for interpreting visitor behavior and for applies a value to the visitor in real time based on that interpretation, and values applied at or above a preprogrammed level trigger solicitation of the visitor so ranked to engage in interaction including live assistance.

    摘要翻译： 排名系统使用一个或多个可从Web服务器可访问的数字媒体中执行的机器可读代码实例，将访问者排列到网站。 该代码在浏览网站时跟踪访问者行为，并且驻留在数字媒体上的访问者排名模块接受由机器可读代码的一个或多个实例记录的信息，并将等级值分配给一个或多个访问者。 排名模块根据用于解释访问者行为的逻辑和规则对访问者进行排名，并根据该解释对访问者实时应用值，以及应用于预编程级别以上的值触发访问者的请求 排名参与互动，包括现场援助。

    Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
    2.
    发明申请
    Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance 有权
    监控和排名网络访问者并征求更高等级的参与者参与现场援助的方法

    公开(公告)号：US20100161540A1

    公开(公告)日：2010-06-24

    申请号：US12339937

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    发明人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    IPC分类号： G06N5/02

    CPC分类号： G06Q30/02 ,  G06F17/30899

    摘要： A ranking system ranks visitors to a Web site using one or more instances of machine-readable code executable from a digital medium accessible to a Web server. The code tracks visitor behavior while browsing the web site, and a visitor ranking module resident on the digital medium accepts information documented by the one or more instances of machine readable code and assigns rank values to one or more of the visitors. The ranking module ranks visitors at the Web-site based on logic and rules for interpreting visitor behavior and for applies a value to the visitor in real time based on that interpretation, and values applied at or above a preprogrammed level trigger solicitation of the visitor so ranked to engage in interaction including live assistance.

    摘要翻译： 排名系统使用一个或多个可从Web服务器可访问的数字媒体中执行的机器可读代码实例，将访问者排列到网站。 该代码在浏览网站时跟踪访问者行为，并且驻留在数字媒体上的访问者排名模块接受由机器可读代码的一个或多个实例记录的信息，并将等级值分配给一个或多个访问者。 排名模块根据用于解释访问者行为的逻辑和规则对访问者进行排名，并根据该解释对访问者实时应用值，以及应用于预编程级别以上的值触发访问者的请求 排名参与互动，包括现场援助。

    Method and system for integrating an interaction management system with a business rules management system
    5.
    发明授权
    Method and system for integrating an interaction management system with a business rules management system 有权
    将交互管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US08654963B2

    公开(公告)日：2014-02-18

    申请号：US12339988

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC分类号： H04M3/523 ,  H04M7/00

    CPC分类号： H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    摘要翻译： 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

    Method and System for Integrating an Interaction Management System with a Business Rules Management System
    8.
    发明申请
    Method and System for Integrating an Interaction Management System with a Business Rules Management System 有权
    将交互管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US20100158239A1

    公开(公告)日：2010-06-24

    申请号：US12339988

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC分类号： H04M3/00 ,  G06N5/02 ,  G06F15/16

    CPC分类号： H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    摘要翻译： 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

    Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
    9.
    发明授权
    Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality 有权
    基于所需模式将语音XML脚本动态转换为其他兼容标记语言脚本的方法

    公开(公告)号：US08117538B2

    公开(公告)日：2012-02-14

    申请号：US12339904

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

    发明人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

    IPC分类号： G06F17/00

    CPC分类号： H04M3/5183 ,  H04M3/4938

    摘要： In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.

    摘要翻译： 在联络中心中，用于使得从一个脚本化资源类型到另一个脚本资源类型的交互重定向的路由接口包括可以从驻留在安装在计算设备上或可访问的数字媒体上的浏览器应用程序执行的语言转换引擎，以及可通过 浏览器应用程序面板包含可选择的模式选项。 语言转换引擎具有对语言服务器和路由策略服务器的网络访问，并且其中下载到浏览器的VXML脚本被转换成以另一种标记语言表示的脚本用于呈现，并且其中转换的脚本在最终资源处被使用， 互动被重定向到。

    Method for Dynamically Converting Voice XML Scripts into other Compatible Markup Language Scripts Based on Required Modality
    10.
    发明申请
    Method for Dynamically Converting Voice XML Scripts into other Compatible Markup Language Scripts Based on Required Modality 有权
    基于所需模式将语音XML脚本动态转换为其他兼容标记语言脚本的方法

    公开(公告)号：US20100162101A1

    公开(公告)日：2010-06-24

    申请号：US12339904

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

    发明人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

    IPC分类号： G06F17/00 ,  G06F3/00

    CPC分类号： H04M3/5183 ,  H04M3/4938

    摘要： In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.

    摘要翻译： 在联络中心中，用于使得从一个脚本化资源类型到另一个脚本资源类型的交互重定向的路由接口包括可以从驻留在安装在计算设备上或可访问的数字媒体上的浏览器应用程序执行的语言转换引擎，以及可通过 浏览器应用程序面板包含可选择的模式选项。 语言转换引擎具有对语言服务器和路由策略服务器的网络访问，并且其中下载到浏览器的VXML脚本被转换成以另一种标记语言表示的脚本用于呈现，并且其中转换的脚本在最终资源处被使用， 互动被重定向到。