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    System and methods for scheduling and optimizing inbound call flow to a call center
    2.
    发明授权
    System and methods for scheduling and optimizing inbound call flow to a call center 有权
    调度和优化到呼叫中心的入站呼叫流的系统和方法

    公开(公告)号：US08792632B2

    公开(公告)日：2014-07-29

    申请号：US12540607

    申请日：2009-08-13

    申请人： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    发明人： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    IPC分类号： H04M3/00

    CPC分类号： H04M3/523 ,  G06Q10/10

    摘要： A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

    摘要翻译： 用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请， 潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。

    System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center
    4.
    发明申请
    System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center 有权
    调度和优化入站呼叫流到呼叫中心的系统和方法

    公开(公告)号：US20110038476A1

    公开(公告)日：2011-02-17

    申请号：US12540607

    申请日：2009-08-13

    申请人： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    发明人： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    IPC分类号： H04M3/00

    CPC分类号： H04M3/523 ,  G06Q10/10

    摘要： A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

    摘要翻译： 用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请， 潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。

    Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
    5.
    发明申请
    Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center 有权
    用于在客户关系管理系统和多信道通信中心之间集成代理状态的方法和装置

    公开(公告)号：US20060029206A1

    公开(公告)日：2006-02-09

    申请号：US10993837

    申请日：2004-11-18

    申请人： Nikolay Anisimov ,  Petr Makagon ,  Herbert Ristock ,  Andrey Ryabchun

    发明人： Nikolay Anisimov ,  Petr Makagon ,  Herbert Ristock ,  Andrey Ryabchun

    IPC分类号： H04M3/00 ,  H04M5/00

    CPC分类号： H04M3/5183 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/5125 ,  H04M3/5191

    摘要： A system for integrating a contact center, an agent station, and a customer relation management server for communication includes a network adapter node having port connection to the contact center, the agent station, and the customer relation management server; and one or more dynamic states running on the network adapter mode wherein the one or more states described represent current agent activity and presence attributes according to model. In preferred application the customer relation management server is adapted to deliver data and or services or notification of availability thereof to the agent station based on the current state information for one or more events active or in queue for the agent station.

    摘要翻译： 用于集成用于通信的联络中心，代理站和客户关系管理服务器的系统包括具有到联络中心，代理站和客户关系管理服务器的端口连接的网络适配器节点; 以及在网络适配器模式上运行的一个或多个动态状态，其中所描述的一个或多个状态根据模型表示当前代理活动和存在属性。 在优选应用中，客户关系管理服务器适于基于用于代理站的一个或多个活动或队列中的一个或多个事件的当前状态信息将代理站的数据和/或服务或其可用性通知发送给代理站。

    System for distributing VXML capabilities for execution on client devices
    10.
    发明申请
    System for distributing VXML capabilities for execution on client devices 有权
    用于分发VXML功能以在客户端设备上执行的系统

    公开(公告)号：US20060083362A1

    公开(公告)日：2006-04-20

    申请号：US11003723

    申请日：2004-12-02

    申请人： Nikolay Anisimov ,  Petr Makagon ,  Herbert Ristock ,  Andrey Ryabchun ,  Michael Perlmutter ,  Dan Kikinis

    发明人： Nikolay Anisimov ,  Petr Makagon ,  Herbert Ristock ,  Andrey Ryabchun ,  Michael Perlmutter ,  Dan Kikinis

    IPC分类号： H04M1/64

    CPC分类号： H04M3/4938 ,  G10L15/30 ,  H04M1/2478 ,  H04M1/72561

    摘要： A system for interacting with voice extensible markup language application content includes a content source node connected to a network for rendering availability of voice extensible markup language content and code; a communication device connected to the network for acquiring at least the code rendered available; and a software interface running on the communication device for determining local existence of at least the code acquired and initializing execution of found code. Upon code execution, the content may be played on the communication device without a persistent network connection to the enterprise hosting the content.

    摘要翻译： 用于与语音可扩展标记语言应用内容交互的系统包括连接到网络的内容源节点，用于提供语音可扩展标记语言内容和代码的可用性; 连接到所述网络的通信设备，用于至少获取所提供的代码; 以及在所述通信设备上运行的用于确定至少所获取的代码的本地存在并初始化所发现的代码的执行的软件接口。 在代码执行时，内容可以在通信设备上播放，而不需要持续网络连接到托管内容的企业。