公开(公告)号：US20230231763A1

公开(公告)日：2023-07-20

申请号：US17579476

申请日：2022-01-19

Applicant: Nile Global, Inc.

Inventor： Promode Nedungadi ,  Sumanth Narayana Reddy ,  Ganesh Sathyanarayanan

IPC: H04L41/0668 ,  H04L41/0604 ,  H04L41/0631 ,  H04L101/622

CPC classification number: H04L41/0668 ,  H04L41/0627 ,  H04L41/065 ,  H04L61/6022

Abstract: Embodiments of a device and method are disclosed. In an embodiment, a method for network device troubleshooting involves at a cloud server, connecting to a neighboring network device of a faulty network device, where the neighboring network device and the faulty network device are located within a network deployed at a customer site, and where the neighboring network device communicates with the faulty network device according to a short-range wireless communications protocol, and at the cloud server, performing a network device troubleshooting operation on the faulty network device using the neighboring network device as a proxy.

公开(公告)号：US20220210003A1

公开(公告)日：2022-06-30

申请号：US17134045

申请日：2020-12-24

Applicant: Nile Global, Inc.

Inventor： Promode Nedungadi ,  Suresh Katukam ,  Vijay Bollapragada ,  Arun Madupu ,  Sumanth Narayana Reddy ,  Ganesh Sathyanarayanan

IPC: H04L12/24 ,  H04W4/80 ,  H04L29/08

Abstract: Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding an issue in the network device that is gathered by the operator at the customer site, and, at the cloud server, recommending a remedy action for the issue in the network device to the operator based on the data regarding the issue in the network device.

公开(公告)号：US12101220B2

公开(公告)日：2024-09-24

申请号：US17134045

申请日：2020-12-24

Applicant: Nile Global, Inc.

Inventor： Promode Nedungadi ,  Suresh Katukam ,  Vijay Bollapragada ,  Arun Madupu ,  Sumanth Narayana Reddy ,  Ganesh Sathyanarayanan

IPC: H04L41/069 ,  H04L41/0631 ,  H04L67/10 ,  H04W4/80

CPC classification number: H04L41/069 ,  H04L41/0631 ,  H04L67/10 ,  H04W4/80

Abstract: Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding an issue in the network device that is gathered by the operator at the customer site, and, at the cloud server, recommending a remedy action for the issue in the network device to the operator based on the data regarding the issue in the network device.

公开(公告)号：US11968081B2

公开(公告)日：2024-04-23

申请号：US17579476

申请日：2022-01-19

Applicant: Nile Global, Inc.

Inventor： Promode Nedungadi ,  Sumanth Narayana Reddy ,  Ganesh Sathyanarayanan

IPC: G06F11/07 ,  G06F11/36 ,  H04L41/0604 ,  H04L41/0631 ,  H04L41/0668 ,  G06F11/22 ,  H04L101/622

CPC classification number: H04L41/0668 ,  G06F11/3656 ,  H04L41/0627 ,  H04L41/065 ,  G06F11/0793 ,  G06F11/2294 ,  H04L2101/622

Abstract: Embodiments of a device and method are disclosed. In an embodiment, a method for network device troubleshooting involves at a cloud server, connecting to a neighboring network device of a faulty network device, where the neighboring network device and the faulty network device are located within a network deployed at a customer site, and where the neighboring network device communicates with the faulty network device according to a short-range wireless communications protocol, and at the cloud server, performing a network device troubleshooting operation on the faulty network device using the neighboring network device as a proxy.