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公开(公告)号：US08046704B2
公开(公告)日：2011-10-25
申请号：US12040083
申请日：2008-02-29
IPC分类号： G06F3/048
CPC分类号： G06Q10/10 , G06Q10/06395
摘要： A system and method for determining compliance for one or more information technology services may generate on the spot compliance reports based on real-time data. Compliance data may be retrieved or received from a variety of sources including incident diagnostic utilities, manual data entry and third-party software or applications. A compliance system and method may monitor the data being generated from each of the various sources in a real-time fashion, generating compliance information based thereon.
摘要翻译： 用于确定一个或多个信息技术服务的合规性的系统和方法可以基于实时数据在现场合规性报告上产生。 可以从各种来源检索或接收合规数据，包括事件诊断实用程序，手动数据输入和第三方软件或应用程序。 合规系统和方法可以以实时的方式监视从各种来源产生的数据，从而基于此产生符合性信息。
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公开(公告)号：US20080270207A1
公开(公告)日：2008-10-30
申请号：US12040083
申请日：2008-02-29
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , G06Q10/06395
摘要： A system and method for determining compliance for one or more information technology services may generate on the spot compliance reports based on real-time data. Compliance data may be retrieved or received from a variety of sources including incident diagnostic utilities, manual data entry and third-party software or applications. A compliance system and method may monitor the data being generated from each of the various sources in a real-time fashion, generating compliance information based thereon.
摘要翻译： 用于确定一个或多个信息技术服务的合规性的系统和方法可以基于实时数据在现场合规性报告上产生。 可以从各种来源检索或接收合规数据，包括事件诊断实用程序，手动数据输入和第三方软件或应用程序。 合规系统和方法可以以实时的方式监视从各种来源产生的数据，从而基于此产生符合性信息。
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公开(公告)号：US20050246176A1
公开(公告)日：2005-11-03
申请号：US10833522
申请日：2004-04-28
申请人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
发明人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
CPC分类号： H04M3/4938 , G10L15/32
摘要： A system for implementing voice services can include at least one virtual machine, such as a Java 2 Enterprise Edition (J2EE) virtual machine. The virtual machine can include a bean container for handling software beans, such as Enterprise Java Beans. The bean container can include a voice browser bean. The voice browser bean can include a VoiceXML browser.
摘要翻译： 用于实现语音服务的系统可以包括至少一个虚拟机，例如Java 2企业版（J2EE）虚拟机。 虚拟机可以包括用于处理软件bean的bean容器，例如Enterprise Java Beans。 bean容器可以包括语音浏览器bean。 语音浏览器bean可以包含一个VoiceXML浏览器。
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4.发明申请Telecommunications voice server leveraging application web-server capabilities 有权电信语音服务器利用应用程序Web服务器功能公开(公告)号：US20050243977A1
公开(公告)日：2005-11-03
申请号：US10833525
申请日：2004-04-28
申请人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
发明人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
CPC分类号： H04M3/4938 , H04L12/64 , H04M2201/39 , H04M2201/40 , H04M2203/2066
摘要： A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results.
摘要翻译： 用于提供语音电话服务的方法可以包括通过电话网关接收呼叫的步骤。 电话网关可以将呼叫识别数据传送到资源连接器。 媒体端口可以在通过与呼叫相关联的端口通信地链接到电话网关的媒体转换器内被响应地建立。 可以构造包括呼叫识别数据和媒体端口的标识符的呼叫描述对象。 呼叫描述对象可以被传送到为呼叫提供至少一个语音服务的电话应用服务器。 电话应用服务器可以启动通信链接的语音引擎的至少一个编程动作。 语音引擎可以通过媒体端口将编程动作的结果传达给媒体转换器。 媒体转换器可以基于结果流式传输用于呼叫的语音信号。
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公开(公告)号：US20050246173A1
公开(公告)日：2005-11-03
申请号：US10833518
申请日：2004-04-28
申请人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
发明人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
IPC分类号： G10L21/00
CPC分类号： G10L15/22
摘要： A method for barging-in a call can include the step of establishing a component as a communication intermediary between at least one speech engine and a telephone gateway. The component can include at least one input media port and at least one output media port, where the input media port and the output media port can interface with selective ones of the speech engines. A barge-in command can be received while an automated prompt is being audibly presented. The signals for the prompt can be conveyed to the component via the output media port. Once the barge-in command has been received, the output media port can be closed to immediately stop the prompt from being presented. A halt command can be conveyed to a prompt generating source so that the source stops generating the prompt.
摘要翻译： 一种用于在呼叫中进行驳船的方法可以包括建立作为至少一个语音引擎和电话网关之间的通信中介的组件的步骤。 该组件可以包括至少一个输入媒体端口和至少一个输出媒体端口，其中输入媒体端口和输出媒体端口可以与选择性语音引擎接口。 当自动提示被可听见地呈现时，可以接收一个驳船命令。 提示信号可以通过输出媒体端口传送到组件。 一旦收到了输入命令，输出媒体端口可以关闭，以立即停止提示。 可以将暂停命令传送到提示生成源，以便源代码停止生成提示。
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公开(公告)号：US20060287863A1
公开(公告)日：2006-12-21
申请号：US11154206
申请日：2005-06-16
申请人： Ricardo Santos , Brien Muschett , Wendi Nusbickel
发明人： Ricardo Santos , Brien Muschett , Wendi Nusbickel
IPC分类号： G10L21/00
CPC分类号： G10L17/00
摘要： Embodiments of the present invention address deficiencies of the art in respect to voice markup processing and provide a method, system and computer program product for speaker identification and voice verification in a voice processing system. In one embodiment, a speaker identification and voice verification data processing system can include a voice markup processor configured to process voice markup defining a voice application and server side logic enabled to be communicatively coupled to the voice markup processor and to a voice engine programmed for speaker identification and voice verification. For example, the voice engine can be programmed to provide speaker identification and voice verification using speaker identification verification (SIV) technology.
摘要翻译： 本发明的实施例解决了关于语音标记处理的本领域的缺陷，并且提供了一种在语音处理系统中用于说话者识别和语音验证的方法，系统和计算机程序产品。 在一个实施例中，扬声器识别和语音验证数据处理系统可以包括语音标记处理器，其被配置为处理定义语音应用的语音标记和能够通信地耦合到语音标记处理器的语音标记和服务器端逻辑，以及为扬声器编程的语音引擎 识别和语音验证。 例如，语音引擎可以被编程为使用说话人识别验证（SIV）技术来提供说话者识别和语音验证。
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公开(公告)号：US20050243981A1
公开(公告)日：2005-11-03
申请号：US10833472
申请日：2004-04-28
申请人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
发明人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
CPC分类号： H04L29/06027 , H04L65/1026 , H04L65/1036 , H04L65/80 , H04M3/4936
摘要： A communication system can include a telephony application server and at least one speech engine, where the system uses a standardized messaging protocol that specifies a standard for media resources. The telephony application server can have at least one voice server component. The speech engines can be allocated to handle requests for the voice server component on a per turn basis. The standardized messaging protocol can define a message format for request messages sent from the voice server component to a selected speech engine, a message format for response messages sent from the speech engine to the voice server component, and a message format for event messages sent from the speech engine to the voice server component. Each message format can include a field for a call identifier.
摘要翻译： 通信系统可以包括电话应用服务器和至少一个语音引擎，其中系统使用规定媒体资源标准的标准化消息传递协议。 电话应用服务器可以具有至少一个语音服务器组件。 语音引擎可以被分配以处理每个语音服务器组件的请求。 标准化消息传递协议可以定义从语音服务器组件发送到所选语音引擎的请求消息的消息格式，从语音引擎发送到语音服务器组件的响应消息的消息格式以及从 语音引擎到语音服务器组件。 每个消息格式可以包括用于呼叫标识符的字段。
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8.发明申请公开(公告)号：US20050246175A1
公开(公告)日：2005-11-03
申请号：US10833516
申请日：2004-04-28
申请人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
发明人： Thomas Creamer , Victor Moore , Wendi Nusbickel , Ricardo Santos , James Sliwa
CPC分类号： G10L15/32
摘要： A method of interfacing a telephone application server and a speech engine can include the step of establishing one or more audio sockets in a media converting component of the telephone application server. The audio socket can remain available for approximately a duration of a call. A work unit that requires processing by a speech engine can be detected for the call. An identifier for the audio socket and a data for the work unit can be conveyed to a selected speech engine. Work unit results from the selected speech engine can be received by the media converting component via the previously established audio socket.
摘要翻译： 接口电话应用服务器和语音引擎的方法可以包括在电话应用服务器的媒体转换组件中建立一个或多个音频插座的步骤。 音频插座可以在大约一个呼叫的持续时间内保持可用。 可以为呼叫检测需要语音引擎处理的工作单元。 音频插座的标识符和工作单元的数据可以被传送到所选择的语音引擎。 来自所选择的语音引擎的工作单元结果可以由媒体转换组件经由先前建立的音频套接字接收。
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