-
公开(公告)号：US09774495B1
公开(公告)日：2017-09-26
申请号：US14011787
申请日：2013-08-28
申请人： SHORETEL, INC.
CPC分类号： H04L41/0803 , H04L12/4641 , H04L41/0806 , H04L41/0813 , H04L41/5051 , H04L41/5096 , H04L47/824 , H04L63/0272 , H04L63/083 , H04L63/102 , H04L67/10 , H04L67/1095 , H04L67/34
摘要： A method includes providing account enable data from a multi-tenant hosted communication system to a premises based communications system. The method also includes receiving user configuration data at a remote portal of the hosted communications system, the configuration data including the account enable data and user data describing properties of each of a plurality of users in the premises based communications system including at least one user group to which a subset of the users belongs. The method also includes providing enablement data to the premises based communications system via the portal to identify which resources in the multi-tenant hosted system are enabled for the plurality of users in the premises based communications system based on the user configuration data. Changes in the enablement data further can be synchronized based on changes in the user configuration data received from the premises based communications system via the portal.
-
公开(公告)号：US09122716B1
公开(公告)日：2015-09-01
申请号：US13713821
申请日：2012-12-13
申请人： SHORETEL, INC.
IPC分类号： G06F17/30
CPC分类号： G06F17/30545 , G06F17/303 , G06F17/30575
摘要： A system can include an upgrade system manager. The upgrade system manager can be configured to communicate with an upgrade database that employs a given schema. The system can also include a legacy system manager configured to communicate with a legacy database that employs a different schema, wherein the legacy database contains a subset of the data stored at the upgrade database. The legacy database can be configured to provide a forward migration trigger to the upgrade system manager in response to detecting an update to the legacy database. The upgrade system manager can further be configured to determine whether data received from an application configured to produce data for the upgrade database is to be provided to the legacy database.
摘要翻译： 系统可以包括升级系统管理器。 升级系统管理器可以配置为与采用给定模式的升级数据库进行通信。 该系统还可以包括经配置以与采用不同模式的遗留数据库进行通信的遗留系统管理器，其中旧数据库包含存储在升级数据库中的数据的子集。 遗留数据库可以配置为向升级系统管理器提供转发迁移触发器，以响应检测到遗留数据库的更新。 还可以将升级系统管理器配置为确定是否将从配置为生成升级数据库的数据的应用程序接收的数据提供给遗留数据库。
-
公开(公告)号：US20140119529A1
公开(公告)日：2014-05-01
申请号：US14146703
申请日：2014-01-02
申请人： ShoreTel, Inc.
IPC分类号： H04M3/493
CPC分类号： H04M3/4931 , H04M7/0015
摘要： A telephony system is presented that enables a phone to access a directory and use the directory in conjunction with other phone functions. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, a function module, a filter module, a presentation module, a phone interface module, and a storage interface module. A server sends a signal to a phone regarding the contents of a directory. A server also enables a user to navigate through the directory, filter the directory, and perform call functions on phone numbers associated with directory entries.
摘要翻译： 提出了一种电话系统，使电话能够访问目录并与目录结合使用其他电话功能。 该系统包括具有电话管理软件（TMS）单元，电话应用编程接口（TAPI）单元和应用单元的服务器。 应用单元包括控制模块，功能模块，过滤器模块，呈现模块，电话接口模块和存储接口模块。 服务器向手机发送有关目录内容的信号。 服务器还允许用户浏览目录，过滤目录，并对与目录条目相关联的电话号码执行呼叫功能。
-
公开(公告)号：US09661143B1
公开(公告)日：2017-05-23
申请号：US14208761
申请日：2014-03-13
申请人： SHORETEL, INC.
发明人： Glen K. Okita , Amy S. Pendleton , Howard H. Yin
CPC分类号： H04M3/42331 , H04M3/42306 , H04M3/5125 , H04M3/5183 , H04M2203/152
摘要： A multi-tenant management service (MTMS) can be configured to receive a plurality of requests for a multi-tenant service from a plurality of tenants. A given and another of the plurality of tenants can have a resource object (RO) with the same dialable number (DN) assigned thereto. The MTMS can also be configured to generate a federated dial plan for each of the plurality of tenants. Each federated dial plan can include a system identifier (ID) and a corresponding DN for each RO associated a respective tenant. The MTMS can further be configured to provide a federated DN corresponding to the multi-tenant service to each of the plurality of tenants.
-
公开(公告)号：US20140298208A1
公开(公告)日：2014-10-02
申请号：US14307347
申请日：2014-06-17
申请人： Shoretel, Inc.
IPC分类号： G06F15/173
CPC分类号： G06F15/17306 , H04L51/04 , H04L51/043 , H04L51/046 , H04L51/28 , H04L67/24 , H04M3/42365 , H04M3/4872 , H04M2201/38 , H04M2203/253
摘要： One or more possibilities that are normally displayed in response to input from a user are augmented with real time information. Displaying real time information for one or more of the possibilities enables the user to take such information into account in deciding whether or not to continue with an action that the user was in the process of performing. For example, if a partial data entry provided by the user is indicative of an extension number to be dialed to place a phone call, and if a telephone call manager that receives the user's input displays call activity indicating that the user's intended callee is already on the phone, the user may decide to wait until the callee becomes available (as indicated by a change in callee's call activity).
摘要翻译： 通常响应于用户的输入而显示的一种或多种可能性被增加了实时信息。 显示一种或多种可能性的实时信息使得用户能够在决定是否继续执行用户正在执行的动作时考虑这些信息。 例如，如果由用户提供的部分数据条目指示要拨打的电话呼叫的分机号码，并且如果接收用户输入的电话呼叫管理器显示呼叫活动，指示用户的预期被叫方已经开启 电话，用户可以决定等待被叫方可用（如被叫方的呼叫活动发生变化所示）。
-
公开(公告)号：US11165742B1
公开(公告)日：2021-11-02
申请号：US15193819
申请日：2016-06-27
申请人： SHORETEL, INC.
发明人： Michael S. W. Tovino , Glen K. Okita , Lois Okino , Ashvinkumar H. Patel , Iouri Achmanov , Meigy Tsai
摘要： A system for unified communication, according to one embodiment of the present invention, comprises a CAS communicatively coupled to a client. The CAS comprises a server communicatively coupled to a CAS application and a number of service providers. The server receives from the client a CAS message encoded in a CAS format and including a request for a unified communication service. The server communicates with the CAS application to determine a service type for the request. The server sends the request to one of the number of service providers. The server sends a reply message to the client.
-
公开(公告)号：US09955017B1
公开(公告)日：2018-04-24
申请号：US14690235
申请日：2015-04-17
申请人： ShoreTel, Inc.
发明人： Michael S. W. Tovino , Glen K. Okita , Meigy Tsai , Florin Micle
CPC分类号： H04M3/565 , G06F17/5009 , H04L65/1093 , H04L65/1096 , H04L65/4053 , H04M3/28 , H04M3/323 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5191 , H04M3/56
摘要： A system for simulated communication is described. A simulator module generates simulated communication information. A Graphical User Interface module (“GUI module”) generates graphical data based at least in part on the simulated communication information. The graphical data creates the appearance of an ongoing communication between a reserved agent and a third party user that is not yet occurring. The GUI module sends the graphical data to a display associated with the reserved agent device so that the display depicts a simulated communication.
-
8.发明授权Maintaining history information for a user across multiple types of end points 有权维护用户跨越多种类型的终端的历史信息公开(公告)号：US09344555B2
公开(公告)日：2016-05-17
申请号：US14529066
申请日：2014-10-30
申请人： ShoreTel, Inc.
CPC分类号： H04M3/2218 , H04M3/42 , H04M3/42263 , H04M2203/551
摘要： A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.
摘要翻译： 用于在多个客户端之间提供增强的历史信息的系统包括具有历史系统，电话系统和历史高速缓存的呼叫应用服务器。 呼叫应用服务器有利地维护系统的每个用户的历史记录。 增强的历史系统是特别有利的，因为无论用户正在与其交互的端点（例如，电话，瘦客户端，个人呼叫管理器或独立IP电话），专用于该用户的历史信息由呼叫应用服务器传递到 那个端点。 此外，呼叫应用服务器允许用户使用迄今为止不能提供历史功能的终端访问历史信息。 最后，呼叫应用服务器使历史记录在与用户交互的所有端点上通用，与现有技术相反，其具有对特定端点特有的呼叫历史信息的限制。
-
9.发明申请公开(公告)号：US20150055511A1
公开(公告)日：2015-02-26
申请号：US14529066
申请日：2014-10-30
申请人： ShoreTel, Inc.
CPC分类号： H04M3/2218 , H04M3/42 , H04M3/42263 , H04M2203/551
摘要： A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.
摘要翻译： 用于在多个客户端之间提供增强的历史信息的系统包括具有历史系统，电话系统和历史高速缓存的呼叫应用服务器。 呼叫应用服务器有利地维护系统的每个用户的历史记录。 增强的历史系统是特别有利的，因为无论用户正在与其交互的端点（例如，电话，瘦客户端，个人呼叫管理器或独立IP电话），专用于该用户的历史信息由呼叫应用服务器传递到 那个端点。 此外，呼叫应用服务器允许用户使用迄今为止不能提供历史功能的终端访问历史信息。 最后，呼叫应用服务器使历史记录在与用户交互的所有端点上通用，与现有技术相反，其具有对特定端点特有的呼叫历史信息的限制。
-
公开(公告)号：US10705679B1
公开(公告)日：2020-07-07
申请号：US14822236
申请日：2015-08-10
申请人： SHORETEL, INC.
IPC分类号： G06F3/0481 , G06F12/1009 , G06F13/42 , G06F13/28
摘要： A system can include at least one auxiliary device comprising a plurality of user interface components responsive to user inputs. A host device can include a link interface configured to communicate with each auxiliary device via a communication link. The host device also includes configuration logic to automatically configure each auxiliary device to implement at least one of a plurality of virtual interactive pages, which is assigned based on the number of auxiliary devices connected to the host device. Each of the virtual interactive pages is programmed to associate a discrete set of actions or events with specified user interface components of the respective auxiliary device to which the virtual interactive page is assigned. The host device can execute a selected one of the actions or events in response to activation of a corresponding one of the user interface components.
-
-
-
-
-
-
-
-
-
搜索结果
12 条记录 (耗时 0.017 秒)
