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    TECHNIQUES FOR COMMUNICATION PROCESS FLOW APPROVAL MANAGEMENT
    1.
    发明公开
    TECHNIQUES FOR COMMUNICATION PROCESS FLOW APPROVAL MANAGEMENT 审中-公开

    公开(公告)号：US20240007426A1

    公开(公告)日：2024-01-04

    申请号：US18469851

    申请日：2023-09-19

    Applicant: Salesforce, Inc.

    Inventor： Aaron M. Popelka ,  William Robert Jennings, II

    IPC: H04L51/10 ,  H04L67/02 ,  G06F16/27 ,  H04L69/24 ,  H04L51/52 ,  H04L51/56

    CPC classification number: H04L51/10 ,  H04L67/02 ,  G06F16/27 ,  H04L69/24 ,  H04L51/52 ,  H04L51/56 ,  H04L63/102

    Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A communication platform may receive a first request indicating a first data object comprising metadata associated with an update to an action of a communication process flow. The metadata may indicate that a user with particular permissions is to approve the update. The communication platform may post an entry displaying the metadata and configured to receive an indication of approval of the update from the user. The communication platform may receive an indication of the approval from the user, for example via a user interface component. The communication platform may generate a second data object indicating the action and the user, ensuring that the update was successfully approved, and transmit a second request to a communication process flow management service supporting the communication process flow, the second request including the second object and configured to activate the update.

    Techniques for cross platform communication process flow management
    2.
    发明授权
    Techniques for cross platform communication process flow management 有权

    公开(公告)号：US12014211B2

    公开(公告)日：2024-06-18

    申请号：US17478222

    申请日：2021-09-17

    Applicant: Salesforce, Inc.

    Inventor： Aaron M. Popelka ,  William Robert Jennings, II ,  Andrew Short ,  Pranavkumar Janakbhai Parekh

    IPC: G06F9/48 ,  H04L9/40

    CPC classification number: G06F9/4881 ,  G06F9/485 ,  H04L63/08 ,  H04L63/102

    Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.

    Techniques for communication process flow approval management
    3.
    发明授权
    Techniques for communication process flow approval management 有权

    公开(公告)号：US11792146B2

    公开(公告)日：2023-10-17

    申请号：US17649029

    申请日：2022-01-26

    Applicant: Salesforce, Inc.

    Inventor： Aaron M. Popelka ,  William Robert Jennings, II

    IPC: H04L29/06 ,  H04L51/10 ,  H04L67/02 ,  G06F16/27 ,  H04L69/24 ,  H04L51/52 ,  H04L51/56 ,  H04L9/40

    CPC classification number: H04L51/10 ,  G06F16/27 ,  H04L51/52 ,  H04L51/56 ,  H04L67/02 ,  H04L69/24 ,  H04L63/102

    Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A communication platform may receive a first request indicating a first data object comprising metadata associated with an update to an action of a communication process flow. The metadata may indicate that a user with particular permissions is to approve the update. The communication platform may post an entry displaying the metadata and configured to receive an indication of approval of the update from the user. The communication platform may receive an indication of the approval from the user, for example via a user interface component. The communication platform may generate a second data object indicating the action and the user, ensuring that the update was successfully approved, and transmit a second request to a communication process flow management service supporting the communication process flow, the second request including the second object and configured to activate the update.

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