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1.发明授权公开(公告)号：US11226673B2
公开(公告)日：2022-01-18
申请号：US16080301
申请日：2018-05-25
Applicant: Institute of Software Chinese Academy of Sciences , Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Hongan Wang , Hui Wang , Hui Chen , Yuning Wang , Zhihao Li , Pinpin Zhu , Naiming Yao , Jiaqi Zhu
Abstract: The present disclosure includes an affective interaction apparatus, comprising an affective interaction computing module including a user intention computing processor to receive emotion-related data and an emotion state of a user; and identify a user intention based on the emotion-related data and the emotion state, the user intention including an affective intention and/or an interaction intention, the affective intention corresponding to the emotion state and including an affective need of the emotion state, the interaction intention including one or more transaction intentions.
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公开(公告)号：US11106983B2
公开(公告)日：2021-08-31
申请号：US15390538
申请日：2016-12-26
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Liting Cai , Pinpin Zhu
IPC: G06N5/04 , G06F16/335 , G06F40/30 , G06N20/00 , G06N5/02 , G06N20/10 , G06N3/00 , G06F16/242
Abstract: Embodiments of the present invention provide an intelligent interaction method and an intelligent interaction system which are directed to resolve the problem that the conventional intelligent interaction methods are too simple and the interaction effect is not good since the response information is based on the acquired intention information only. The intelligent interaction method comprises: acquiring current request information from a user and user static information corresponding to the user; performing intention analysis on the current request information to acquire intention information corresponding to the current request information; acquiring interaction background information corresponding to the user static information; and acquiring response information according to the intention information and the interaction background information and sending the response information to the user.
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公开(公告)号：US11301637B2
公开(公告)日：2022-04-12
申请号：US16504558
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: An abstract semantic recommending device, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions; a receiving unit to receive an initial request message; a word segmentation unit to perform a word segmentation process on the initial request message to obtain one or more single words; a part-of-speech tagging unit to perform a part-of-speech tagging process on at least one of the one or more single words to obtain its part-of-speech information; a wordclass determination unit to perform a wordclass determination process on at least one of the one or more single words to obtain its wordclass information; a searching unit to acquire an abstract semantic candidate set relevant to the initial request message; and a matching unit to derive one or more abstract semantic expressions by performing a matching process on the several abstract semantic expressions in the abstract semantic candidate set.
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公开(公告)号：US10063702B2
公开(公告)日：2018-08-28
申请号：US15390172
申请日：2016-12-23
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Siyuan Li , Pinpin Zhu
CPC classification number: H04M3/5166 , G06Q30/016 , H04M3/5183 , H04M2203/408 , H04M2250/74
Abstract: The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
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公开(公告)号：US09807243B2
公开(公告)日：2017-10-31
申请号：US15470824
申请日：2017-03-27
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Di Chen , Pinpin Zhu
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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Patent Agency Ranking
公开(公告)号：US11107225B2
公开(公告)日：2021-08-31
申请号：US16871996
申请日：2020-05-11
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Zhang , Pinpin Zhu
Abstract: An object recognition device includes a memory, a processor and a computer program stored in the memory and executed by the processor. When the computer program is executed by the processor, the processor implements the following steps: extracting object recognition feature vectors based on at least one frame image of the video on the first tracking target; matching the extracted object recognition feature vectors with object feature vectors of registered objects in a registration object library, the registration object library being established based on pre-learning of the object feature vectors in images of the registered objects; and taking one of the registered objects as a recognition result if the extracted object recognition feature vectors match with the object feature vectors of the one of the registered objects.
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公开(公告)号：US10796096B2
公开(公告)日：2020-10-06
申请号：US16004734
申请日：2018-06-11
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Zhi Li , Pinpin Zhu
IPC: G06F40/30 , G06F16/36 , G06F16/332 , G06F16/33
Abstract: The present invention provides a method for generating a semantic expression for a standard question in a knowledge base. The knowledge base includes multiple standard questions, each standard question has multiple associated similar questions, and the method includes: for each standard question, obtaining multiple similar question segmentation results corresponding to the multiple similar questions of the standard question, where each similar question segmentation result includes word classes to which respective words in a corresponding similar question belong; for each standard question, selecting a phrase from an intersection of multiple similar question segmentation results of the standard question based on phrase occurrence frequencies, to form at least one semantic expression of the standard question, where each phrase includes a predetermined quantity of word classes; for all similar questions of all standard questions, performing standard question matching processing; for each semantic expression created for each standard question, determining whether the semantic expression is matched to at least one similar question of the standard question; and if yes, marking the semantic expression as a first state; or otherwise, marking the semantic expression as a second state; and deleting all semantic expressions in the second state.
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公开(公告)号：US10394956B2
公开(公告)日：2019-08-27
申请号：US15390118
申请日：2016-12-23
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: The present disclosure includes a method for constructing an intelligent knowledge base. The method comprises: obtaining, via an intelligent-knowledge-base constructing device, a plurality of abstract semantic expressions, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; receiving an initial request message from a user; acquiring, via the intelligent-knowledge-base constructing device, one or more abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; extracting, from the initial request message, an element corresponding to the semantic-lacking element of the one or more abstract semantic expressions; filling the extracted element into the semantic-lacking element to obtain one or more specific semantic expressions corresponding to the initial request message; and storing the initial request message and the one or more specific semantic expressions into the intelligent knowledge base.
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公开(公告)号：US09667787B2
公开(公告)日：2017-05-30
申请号：US15255627
申请日：2016-09-02
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Di Chen , Pinpin Zhu
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding VXML control information based on a recognition result, and transmitting the VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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10.发明授权公开(公告)号：US11373641B2
公开(公告)日：2022-06-28
申请号：US16414293
申请日：2019-05-16
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Hui Wang , Shijing Yu , Pinpin Zhu
Abstract: Embodiments of the present invention provide an intelligent interactive method and apparatus, a computer device and a computer readable storage medium, which solves problems that a deep intention of a user message cannot be analyzed in an intelligent interactive manner in the prior art and humanized interactive experiences cannot be provided. The intelligent interactive method includes: obtaining an emotion recognition result according to a user message, where the user message includes at least a user voice message; performing an intention analysis according to a text content of the user voice message to obtain corresponding basic intention information; and determining a corresponding interactive instruction according to the emotion recognition result and the basic intention information.
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