公开(公告)号：US20090216835A1

公开(公告)日：2009-08-27

申请号：US12035593

申请日：2008-02-22

申请人： Mukul Jain ,  Joseph F. Khouri ,  Laurent Philonenko ,  Shmuel Shaffer ,  Shantanu Sarkar

发明人： Mukul Jain ,  Joseph F. Khouri ,  Laurent Philonenko ,  Shmuel Shaffer ,  Shantanu Sarkar

IPC分类号： G06F15/16

CPC分类号： G06Q10/10

摘要： In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals.

摘要翻译： 在示例实施例中，允许在多个位置处的组的成员在参与电话会议期间在该组中的成员内进行私有会话的技术。 组成员被定义并分为虚拟会议室。 当请求组静音时，来自组成员的信号被分发到组成员存在的位置，而电话会议的所有参与者（包括静音组的成员）都接收未静音的媒体信号。

公开(公告)号：US07170991B2

公开(公告)日：2007-01-30

申请号：US10649517

申请日：2003-08-25

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/00 ,  H04M3/42

CPC分类号： H04M3/523

摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

摘要翻译： 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US09250084B2

公开(公告)日：2016-02-02

申请号：US11837331

申请日：2007-08-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC分类号： G08G1/123 ,  G01C21/20 ,  G01C21/26 ,  G01S19/48 ,  G08B13/14

CPC分类号： G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息来导航到目的地。

公开(公告)号：US07315617B2

公开(公告)日：2008-01-01

申请号：US10649452

申请日：2003-08-25

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523

摘要： A method for managing calls of an automatic call distributor includes receiving a call from a user over a first connection with a first endpoint of the user. The call comprises a request for service. The method includes obtaining presence information of the user and associating the call with the presence information. The method includes placing the call in a queue until a suitable agent becomes available to provide the service to the user. A virtual contact is established to hold a place of the call in an order in the queue if the first connection is terminated. The method also includes establishing a second connection with the user and detecting the presence of the user associated with the second connection. The method includes associating the second connection with the virtual contact using the detected presence of the user.

摘要翻译： 用于管理自动呼叫分配器的呼叫的方法包括通过与用户的第一端点的第一连接来接收来自用户的呼叫。 呼叫包括服务请求。 该方法包括获取用户的存在信息并将呼叫与存在信息相关联。 该方法包括将呼叫置于队列中，直到合适的代理可用来向用户提供服务。 如果第一个连接被终止，则建立一个虚拟联系人以将该呼叫的位置保持在该队列中的一个顺序中。 该方法还包括建立与用户的第二连接并检测与第二连接相关联的用户的存在。 该方法包括使用检测到的用户的存在将第二连接与虚拟联系人相关联。

公开(公告)号：US20090043502A1

公开(公告)日：2009-02-12

申请号：US11837331

申请日：2007-08-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC分类号： G01C21/00

CPC分类号： G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息导航到目的地。

公开(公告)号：US08938216B2

公开(公告)日：2015-01-20

申请号：US12953607

申请日：2010-11-24

申请人： Shmuel Shaffer ,  Mukul Jain ,  Jochen Weppner ,  Shantanu Sarkar ,  Daniel Shaffer

发明人： Shmuel Shaffer ,  Mukul Jain ,  Jochen Weppner ,  Shantanu Sarkar ,  Daniel Shaffer

IPC分类号： H04M1/725 ,  H04N9/82

CPC分类号： G11B27/11 ,  G11B20/10527 ,  G11B2020/10537 ,  G11B2020/1062 ,  H04N9/8205 ,  H04W4/029

摘要： Playback of multimedia data associated with a recorded conference session is simplified, particularly for a person who participated in the conference session from a mobile device. At a recording server that is in communication with a plurality of endpoints in a conference session, multimedia received from the plurality of endpoints participating in the conference session is recorded. The recording server obtains geographical location information for at least one mobile endpoint participating in the conference session as the at least one mobile endpoint moves. The recording server temporally correlates the geographical location information for the at least one endpoint with recorded multimedia data for the conference session. The recording server stores data tags for the geographical location information for the at least one mobile endpoint in association with the recorded multimedia data for subsequent use in indexing to map data to retrieve a portion of the recorded multimedia data for playback.

摘要翻译： 与记录的会议会话相关联的多媒体数据的回放被简化，特别是对于从移动设备参与会议会话的人来说。 在与会议会话中的多个端点通信的记录服务器中，记录从参与会议会话的多个端点接收到的多媒体。 当至少一个移动终端移动时，记录服务器获得参与会议会话的至少一个移动终端的地理位置信息。 记录服务器将至少一个端点的地理位置信息与会议会话的记录的多媒体数据暂时相关。 记录服务器存储与记录的多媒体数据相关联的用于至少一个移动端点的地理位置信息的数据标签，用于随后用于索引以映射数据以检索记录的多媒体数据的一部分用于回放。

公开(公告)号：US20120027189A1

公开(公告)日：2012-02-02

申请号：US12845183

申请日：2010-07-28

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04M1/56

CPC分类号： H04M3/42348 ,  H04M3/42068 ,  H04M3/5116 ,  H04M2203/2094 ,  H04M2203/558

摘要： Techniques are provided for using a location of a caller placing a call that is received at a call center to identify other sources of information that are relevant to the call. A call is received at a call center from a caller. The location of the caller is obtained from the received call, and other sources of information potentially relevant to the call are identified based on the location of the caller. For example, information is stored that identifies at lease one individual that is proximate to the location of the caller, and communication is initiated with at least one individual who is determined to be located proximate to the caller.

摘要翻译： 提供技术用于使用呼叫者在呼叫中心接收的呼叫的位置来识别与呼叫相关的其他信息源。 在呼叫中心从呼叫者接收到呼叫。 呼叫者的位置是从接收到的呼叫中获得的，并且基于呼叫者的位置来识别潜在地与呼叫相关的其他信息源。 例如，存储标识至少一个接近于呼叫者的位置的个体的信息，并且与被确定为位于呼叫者附近的至少一个个体发起通信。

公开(公告)号：US20120002002A1

公开(公告)日：2012-01-05

申请号：US12828625

申请日：2010-07-01

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04N7/15

CPC分类号： H04N7/15 ,  H04N7/147 ,  H04N7/155

摘要： Techniques are provided for receiving multimedia from a plurality of endpoints participating in a conference session, including multimedia from an endpoint that was muted during the conference session. A muting state is detected at a particular endpoint during the conference session and the multimedia from the particular endpoint is recorded even though it is not forwarded and rendered to the other endpoints during the conference session. Information associated with the multimedia data for the conference session is stored to indicate the time period during which the muting state was detected at the particular endpoint. Techniques are also provided for granting access at a later time to the stored multimedia data for conference session, including access controls to the muted multimedia.

摘要翻译： 提供技术用于从参与会议会话的多个端点接收多媒体，包括来自在会议期间被静音的端点的多媒体。 在会议会话期间在特定端点处检测到静音状态，并且即使在会议会话期间不转发并呈现给其他端点，也记录来自特定端点的多媒体。 存储与会议会话的多媒体数据相关联的信息，以指示在特定端点处检测到静音状态的时间段。 还提供了用于在稍后时间将存储的多媒体数据用于会议会话的准许技术，包括对静音多媒体的访问控制。

公开(公告)号：US08553067B2

公开(公告)日：2013-10-08

申请号：US12828625

申请日：2010-07-01

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04N7/15 ,  H04M3/00 ,  H04L12/26 ,  G06F15/16

CPC分类号： H04N7/15 ,  H04N7/147 ,  H04N7/155

摘要： Techniques are provided for receiving multimedia from a plurality of endpoints participating in a conference session, including multimedia from an endpoint that was muted during the conference session. A muting state is detected at a particular endpoint during the conference session and the multimedia from the particular endpoint is recorded even though it is not forwarded and rendered to the other endpoints during the conference session. Information associated with the multimedia data for the conference session is stored to indicate the time period during which the muting state was detected at the particular endpoint. Techniques are also provided for granting access at a later time to the stored multimedia data for conference session, including access controls to the muted multimedia.

摘要翻译： 提供技术用于从参与会议会话的多个端点接收多媒体，包括来自在会议期间被静音的端点的多媒体。 在会议会话期间在特定端点处检测到静音状态，并且即使在会议会话期间不转发并呈现给其他端点，也记录来自特定端点的多媒体。 存储与会议会话的多媒体数据相关联的信息，以指示在特定端点处检测到静音状态的时间段。 还提供了用于在稍后时间将存储的多媒体数据用于会议会话的准许技术，包括对静音多媒体的访问控制。

公开(公告)号：US20120027195A1

公开(公告)日：2012-02-02

申请号：US12846316

申请日：2010-07-29

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/42221 ,  H04M2201/40 ,  H04M2203/60

摘要： Techniques are provided to automatically edit multimedia associated with call center sessions when producing monitoring and/or recording copies of the multimedia. Multimedia associated with a session between a caller and a call center agent is received. The multimedia from the session is analyzed to determine when sensitive information is to be revealed. The multimedia is edited to mask the sensitive information in a monitored and/or recorded copy of the multimedia.

摘要翻译： 提供技术来产生多媒体的监视和/或记录副本时，与呼叫中心会话相关联的多媒体编辑。 接收与呼叫者和呼叫中心代理之间的会话相关联的多媒体。 分析会话的多媒体，以确定敏感信息何时被显示。 编辑多媒体以屏蔽多媒体的监视和/或记录的副本中的敏感信息。