公开(公告)号：US08917611B2

公开(公告)日：2014-12-23

申请号：US13341800

申请日：2011-12-30

申请人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

发明人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04L1/00 ,  H04M15/00 ,  H04W24/04 ,  H04W4/24 ,  H04W24/08

CPC分类号： H04M3/085 ,  H04B17/0082 ,  H04M15/66 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/83 ,  H04M15/835 ,  H04M15/85 ,  H04W4/24 ,  H04W24/04 ,  H04W24/08

摘要： A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

摘要翻译： 一种用于管理无线网络中的无线设备的系统，包括：处理器; 以及与所述处理器耦合的存储器，其中所述存储器被配置为向所述处理器提供指令，所述指令在被执行时导致所述处理器：接收用于分析与在所述无线网络中操作的无线设备相关联的问题的诊断请求; 从所述无线网络检索与所述无线设备相关联的诊断信息; 从所述无线设备检索与所述无线设备相关联的诊断信息; 基于来自无线网络和无线设备的检索到的诊断信息确定与无线设备相关联的问题的至少一个解决方案; 传送至少一个解决方案; 并收到确认问题已解决。

公开(公告)号：US08897146B2

公开(公告)日：2014-11-25

申请号：US13592217

申请日：2012-08-22

申请人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

发明人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04L1/00 ,  H04W24/04 ,  H04M15/00 ,  H04W4/24 ,  H04W24/08

CPC分类号： H04W24/10 ,  H04L41/0686 ,  H04L41/5064 ,  H04L41/5074 ,  H04M15/66 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/83 ,  H04M15/835 ,  H04M15/85 ,  H04W4/24 ,  H04W24/04 ,  H04W24/08 ,  H04W88/02

摘要： A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

公开(公告)号：US20130182554A1

公开(公告)日：2013-07-18

申请号：US13592217

申请日：2012-08-22

申请人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

发明人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04W24/04

CPC分类号： H04W24/10 ,  H04L41/0686 ,  H04L41/5064 ,  H04L41/5074 ,  H04M15/66 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/83 ,  H04M15/835 ,  H04M15/85 ,  H04W4/24 ,  H04W24/04 ,  H04W24/08 ,  H04W88/02

摘要： A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

公开(公告)号：US20120231785A1

公开(公告)日：2012-09-13

申请号：US13341800

申请日：2011-12-30

申请人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

发明人： Terrence Poon ,  Suparna Kumar ,  Sunil P. Sheshadri ,  Carl Keller ,  Amit Gupta ,  Scott Potter ,  Curtis Govan ,  Macario Namie ,  Jahangir Mohammed ,  Daniel Collins ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04W24/04

CPC分类号： H04M3/085 ,  H04B17/0082 ,  H04M15/66 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/83 ,  H04M15/835 ,  H04M15/85 ,  H04W4/24 ,  H04W24/04 ,  H04W24/08

摘要： A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

摘要翻译： 一种用于管理无线网络中的无线设备的系统，包括：处理器; 以及与所述处理器耦合的存储器，其中所述存储器被配置为向所述处理器提供指令，所述指令在被执行时导致所述处理器：接收用于分析与在所述无线网络中操作的无线设备相关联的问题的诊断请求; 从所述无线网络检索与所述无线设备相关联的诊断信息; 从所述无线设备检索与所述无线设备相关联的诊断信息; 基于来自无线网络和无线设备的检索到的诊断信息确定与无线设备相关联的问题的至少一个解决方案; 传送至少一个解决方案; 并收到确认问题已解决。

公开(公告)号：US09398172B2

公开(公告)日：2016-07-19

申请号：US13267379

申请日：2011-10-06

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04L1/00 ,  H04M15/00 ,  H04L12/14 ,  H04W4/24 ,  H04J3/14 ,  H04L12/24 ,  H04L12/26

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A system and method for managing wireless devices in a wireless network that performs operation comprising: receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining at least one solution for the problem associated with the wireless device based on the contextual information; transmitting the at least one solution; and receiving a confirmation that the problem has been resolved.

摘要翻译： 一种用于管理无线网络中执行操作的无线设备的系统和方法，包括：接收用于分析与在所述无线网络中操作的无线设备相关联的问题的诊断请求; 从所述无线网络的数据库检索与所述无线设备相关联的上下文信息; 基于所述上下文信息确定与所述无线设备相关联的问题的至少一个解决方案; 传送所述至少一个解决方案; 并收到确认问题已解决。

公开(公告)号：US08730823B2

公开(公告)日：2014-05-20

申请号：US13236401

申请日：2011-09-19

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04J1/16 ,  H04J3/14 ,  H04L1/00 ,  H04L12/26

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

摘要翻译： 核心服务平台（CSP）系统与运营商网络和IT系统集成，为订户和运营商提供服务。 基于从运营商网络和IT系统收集的信息，CSP系统向用户的设备发送警报，并提供解决导致警报的条件的优惠。 CSP系统根据用户当前情境的上下文评估（例如合同时间，忠诚度状态，数据和语音使用，客户价值，时间，位置和购买历史）为用户设备提供定制的上下文提供。 CSP系统还为运营商提供了一套工具，供运营商管理其定价，优惠，运动和其他与订户相关的问题。

公开(公告)号：US20120331421A1

公开(公告)日：2012-12-27

申请号：US13267379

申请日：2011-10-06

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： G06F3/048 ,  G06F11/28

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A system and method for managing wireless devices in a wireless network that performs operation comprising: receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining at least one solution for the problem associated with the wireless device based on the contextual information; transmitting the at least one solution; and receiving a confirmation that the problem has been resolved.

摘要翻译： 一种用于管理无线网络中执行操作的无线设备的系统和方法，包括：接收用于分析与在所述无线网络中操作的无线设备相关联的问题的诊断请求; 从所述无线网络的数据库检索与所述无线设备相关联的上下文信息; 基于所述上下文信息确定与所述无线设备相关联的问题的至少一个解决方案; 传送所述至少一个解决方案; 并收到确认问题已解决。

公开(公告)号：US20120327813A1

公开(公告)日：2012-12-27

申请号：US13267377

申请日：2011-10-06

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04L12/16

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A system and method for managing wireless devices in a wireless network that performs operations comprising: receiving a request to determine at least one offer related to a quota for a wireless device from a charging gateway of the wireless network during a packet data session established between the wireless device and the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining a plurality of offers including the at least one offer for the wireless device based on the contextual information; transmitting the plurality of offers to the wireless device; receiving a confirmation that the wireless device has selected the at least one offer from the wireless device; and transmitting the confirmation of the selection of the at least one offer to the charging gateway during the packet data session.

摘要翻译： 一种用于管理无线网络中执行操作的无线设备的系统和方法，包括：在建立在所述无线网络之间的分组数据会话期间，从所述无线网络的计费网关接收确定与所述无线设备的配额相关的至少一个报价的请求 无线设备和无线网络; 从所述无线网络的数据库检索与所述无线设备相关联的上下文信息; 基于所述上下文信息确定包括所述无线设备的所述至少一个报价的多个提供; 向所述无线设备发送所述多个提供; 接收所述无线设备已经从所述无线设备选择所述至少一个报价的确认; 以及在分组数据会话期间向所述计费网关发送所述至少一个提议的选择的确认。

公开(公告)号：US20120327787A1

公开(公告)日：2012-12-27

申请号：US13236401

申请日：2011-09-19

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04W4/24 ,  H04W24/00

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

摘要翻译： 核心服务平台（CSP）系统与运营商网络和IT系统集成，为订户和运营商提供服务。 基于从运营商网络和IT系统收集的信息，CSP系统向用户的设备发送警报，并提供解决导致警报的条件的优惠。 CSP系统根据用户当前情境的上下文评估（例如合同时间，忠诚度状态，数据和语音使用，客户价值，时间，位置和购买历史）为用户设备提供定制的上下文提供。 CSP系统还为运营商提供了一套工具，供运营商管理其定价，优惠，运动和其他与订户相关的问题。

公开(公告)号：US20160323766A1

公开(公告)日：2016-11-03

申请号：US15210472

申请日：2016-07-14

申请人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

发明人： Jahangir Mohammed ,  Amit Gupta ,  Daniel Collins ,  Gautam Shah ,  Scott Barkley ,  Jack McGwire

IPC分类号： H04W24/08 ,  H04W4/12 ,  H04M15/00 ,  H04W4/24

CPC分类号： H04W24/08 ,  H04J3/14 ,  H04L1/00 ,  H04L12/1407 ,  H04L41/5064 ,  H04L43/00 ,  H04L43/50 ,  H04M15/46 ,  H04M15/58 ,  H04M15/70 ,  H04M15/745 ,  H04M15/80 ,  H04M15/8016 ,  H04M15/8214 ,  H04M15/844 ,  H04W4/12 ,  H04W4/24

摘要： A system and method for managing wireless devices in a wireless network that performs operation comprising: receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining at least one solution for the problem associated with the wireless device based on the contextual information; transmitting the at least one solution; and receiving a confirmation that the problem has been resolved.

摘要翻译： 一种用于管理无线网络中执行操作的无线设备的系统和方法，包括：接收用于分析与在所述无线网络中操作的无线设备相关联的问题的诊断请求; 从所述无线网络的数据库检索与所述无线设备相关联的上下文信息; 基于所述上下文信息确定与所述无线设备相关联的问题的至少一个解决方案; 传送所述至少一个解决方案; 并收到确认问题已解决。