公开(公告)号：US06606716B1

公开(公告)日：2003-08-12

申请号：US09413422

申请日：1999-10-06

申请人： Thomas Vrhel, Jr. ,  Gary D. Huber ,  Roy W. Stedman ,  James Van Artsdalen ,  Krishnamurthy Venkatramani

发明人： Thomas Vrhel, Jr. ,  Gary D. Huber ,  Roy W. Stedman ,  James Van Artsdalen ,  Krishnamurthy Venkatramani

IPC分类号： G06F1100

CPC分类号： G06F11/0757

摘要： A method and system for automated support in a computer system. The computer system has a service button, and pressing of the service button causes a bit to be set in a register in the chip set. Setting of the bit generates an interrupt signal that is received and processed in a manner dependent on whether the computer system is in a booting state or a non-booting state. If the computer system is in a booting state, the bit is checked at a predetermined point in the booting sequence, and if set, a service application is initiated at that time. If the computer is not in a booting state, a second interrupt is generated, causing the service application to be initiated. A timer is initiated substantially with pressing of the service button, and if the service application reaches a predetermined point before the timer reaches a predetermined value, it will clear the timer. If not, the system will follow a predetermined reboot protocol.

公开(公告)号：US07543183B2

公开(公告)日：2009-06-02

申请号：US10636315

申请日：2003-08-07

申请人： Thomas Vrhel, Jr. ,  Gary D. Huber ,  Roy W. Stedman ,  James Van Artsdalen ,  Krishnamurthy Venkatramani

发明人： Thomas Vrhel, Jr. ,  Gary D. Huber ,  Roy W. Stedman ,  James Van Artsdalen ,  Krishnamurthy Venkatramani

IPC分类号： G06F11/00

CPC分类号： G06F11/0757

摘要： A method and system for automated support in a computer system. The computer system has a service button, and pressing of the service button causes a bit to be set in a register in the chip set. Setting of the bit generates an interrupt signal that is received and processed in a manner dependent on whether the computer system is in a booting state or a non-booting state. If the computer system is in a booting state, the bit is checked at a predetermined point in the booting sequence, and if set, a service application is initiated at that time. If the computer is not in a booting state, a second interrupt is generated, causing the service application to be initiated. A timer is initiated substantially with pressing of the service button, and if the service application reaches a predetermined point before the timer reaches a predetermined value, it will clear the timer. If not, the system will follow a predetermined reboot protocol.

摘要翻译： 一种用于计算机系统中自动化支持的方法和系统。 计算机系统具有服务按钮，并且按下服务按钮使得将位设置在芯片组中的寄存器中。 该位的设置产生一个中断信号，该中断信号以取决于计算机系统是处于引导状态还是非引导状态的方式被接收和处理。 如果计算机系统处于引导状态，则在引导序列中的预定点处检查该位，并且如果设置了，则在那时启动服务应用程序。 如果计算机不处于启动状态，则会产生第二个中断，从而导致服务应用程序启动。 基本上按服务按钮启动定时器，如果服务应用程序在定时器达到预定值之前到达预定点，它将清除定时器。 如果没有，系统将遵循预定的重新启动协议。

公开(公告)号：US06560726B1

公开(公告)日：2003-05-06

申请号：US09377726

申请日：1999-08-19

申请人： Thomas Vrhel, Jr. ,  Gary D. Huber

发明人： Thomas Vrhel, Jr. ,  Gary D. Huber

IPC分类号： G06F900

CPC分类号： G06F11/0757

摘要： A method and system for integrated support for solving problems with personal computer systems comprises monitoring operating system functionality to determine if a computer system failure exists, to identify the computer system failure and to provide a solution of the computer system failure. A robust user interface, including a simple-to-use user button interface, supports single touch user input to indicate a computer system problem or question. Watchdog timers compare the time of hardware and operating system functionality, such as boot sequence operation, against predetermined time periods to determine whether or not a computer failure exists. A computer system failure is determined if a watchdog timer expires upon completion of a predetermined time period without being cleared. A hardware problem is identified on initial boot if the watchdog timer is not cleared by an operating system service routine. An operating system hang-up is determined if a watchdog timer is not cleared by an application run in association with the operating system. If a computer failure is detected, a service mode is initiated with a service mode operating system to allow in-depth analysis and problem resolution. Service mode operation is also monitored to detect problems.

摘要翻译： 用于解决个人计算机系统问题的集成支持的方法和系统包括监视操作系统功能以确定是否存在计算机系统故障，以识别计算机系统故障并提供计算机系统故障的解决方案。 强大的用户界面，包括简单易用的用户按钮界面，支持单触式用户输入，以指示计算机系统的问题或问题。 看门狗定时器比较硬件和操作系统功能的时间，例如引导顺序操作与预定时间段，以确定是否存在计算机故障。 如果看门狗定时器在预定时间段完成后到期而不被清除，则确定计算机系统故障。 如果看门狗定时器未被操作系统服务程序清除，则初始引导时会发现硬件问题。 如果看门狗定时器未被与操作系统相关联的应用程序清除，则确定操作系统挂起。 如果检测到计算机故障，则使用服务模式操作系统启动服务模式，以便进行深入分析和解决问题。 还监控服务模式操作以检测问题。

公开(公告)号：US06463515B1

公开(公告)日：2002-10-08

申请号：US09603033

申请日：2000-06-23

申请人： Roy W. Stedman ,  Gary D. Huber ,  Thomas Vrhel, Jr.

发明人： Roy W. Stedman ,  Gary D. Huber ,  Thomas Vrhel, Jr.

IPC分类号： G06F1200

CPC分类号： G06F12/023 ,  G06F12/0253 ,  G06F12/08

摘要： System and methods for recovering memory for computer systems are disclosed. A method for recovering physical memory within a computer system having a memory device is disclosed. The method includes detecting an event associated with the system, allocating memory based upon the detected event, and accessing at least one portion of physical memory in association with the allocated memory. Upon accessing physical memory the method further includes deallocating at least one portion of physical memory, wherein the deallocated physical memory is operable to be used in association with the event.

摘要翻译： 公开了用于恢复计算机系统的存储器的系统和方法。 公开了一种用于在具有存储器件的计算机系统内恢复物理存储器的方法。 该方法包括检测与系统相关联的事件，基于检测到的事件分配存储器，以及与分配的存储器相关联地访问物理存储器的至少一部分。 在访问物理存储器时，该方法还包括取消分配物理存储器的至少一部分，其中解除分配的物理存储器可操作以与事件相关联使用。

公开(公告)号：US09235399B2

公开(公告)日：2016-01-12

申请号：US12688019

申请日：2010-01-15

申请人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

发明人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

IPC分类号： G06Q20/00 ,  G06G1/14 ,  G06F9/445 ,  G06Q30/02 ,  G06Q20/20 ,  G06Q10/08 ,  G06Q30/06 ,  G06Q50/18

CPC分类号： G06F8/61 ,  G06F9/44505 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q20/202 ,  G06Q20/203 ,  G06Q30/02 ,  G06Q30/06 ,  G06Q30/0607 ,  G06Q50/184

摘要： A system, method, and computer-readable medium are disclosed for separating the installation of an operating system from the fulfillment, installation, and entitlement of other digital assets. Information associated with the purchase of a system and digital assets to be processed by the system is received, including the system's unique system identifier. The unique system identifier is associated with the digital assets to generate digital assets entitlement data. A personalization agent installed on the system determines the system's unique system identifier and automatically downloads the purchased digital assets, which comprises an operating system (OS), and their associated digital assets entitlement data. Once downloaded, the personalization agent uses the digital assets entitlement data to first install the OS according to any restrictions imposed by the OS manufacturer, and then the remaining digital assets, on the system, which is then entitled to process the installed digital assets.

摘要翻译： 公开了一种用于将操作系统的安装与其他数字资产的实现，安装和授权分开的系统，方法和计算机可读介质。 收到与要购买系统相关的信息和系统要处理的数字资产，包括系统唯一的系统标识符。 唯一的系统标识符与数字资产相关联，以生成数字资产授权数据。 安装在系统上的个性化代理确定系统的唯一系统标识符，并自动下载购买的数字资产，其中包括操作系统（OS）及其相关的数字资产授权数据。 一旦下载，个性化代理使用数字资产授权数据来首先根据OS制造商施加的任何限制来安装操作系统，然后在系统上剩余的数字资产，然后有权处理已安装的数字资产。

公开(公告)号：US08548919B2

公开(公告)日：2013-10-01

申请号：US12696380

申请日：2010-01-29

申请人： Yuan-Chang Lo ,  Clint H. O'Connor ,  David Konetski ,  Gary D. Huber ,  Neeraj Srivastava ,  Shree A. Dandekar ,  Michael Haze ,  William A. Curtis

发明人： Yuan-Chang Lo ,  Clint H. O'Connor ,  David Konetski ,  Gary D. Huber ,  Neeraj Srivastava ,  Shree A. Dandekar ,  Michael Haze ,  William A. Curtis

IPC分类号： G06F21/00 ,  G06F15/173

CPC分类号： G06F9/445

摘要： A system, method, and computer-readable medium are disclosed for automatically provisioning a virtual image on a target system. A service operating system comprising a virtual machine monitor and a personalization agent is installed on a target system. A set of digital assets entitlement data is provided along with an associated set of digital assets data contained in a virtual software image, which is then installed on the target system by the personalization agent.

摘要翻译： 公开了一种用于在目标系统上自动提供虚拟图像的系统，方法和计算机可读介质。 包括虚拟机监视器和个性化代理的服务操作系统安装在目标系统上。 提供一组数字资产授权数据以及虚拟软件映像中包含的一组相关的数字资产数据，然后由个性化代理将其安装在目标系统上。

公开(公告)号：US08429641B2

公开(公告)日：2013-04-23

申请号：US12698310

申请日：2010-02-02

申请人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

发明人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

IPC分类号： G06F9/44

CPC分类号： G06F15/173

摘要： A system, method, and computer-readable medium are disclosed for automatically migrating entitled digital assets from a source system to the target system. A first personalization agent is installed on a target system. A first set of digital assets entitlement data is provided along with an associated first set of digital assets data, which is then installed on the target system by the first personalization agent. A second set of digital assets entitlement data associated with a second set of digital assets data installed on a source system is determined by a second personalization agent. The second set of digital assets entitlement data is disassociated from the second set of system identifier data and then associated with the first set of system identifier data. The second set of digital assets is then installed the target system by the first personalization agent.

摘要翻译： 公开了一种系统，方法和计算机可读介质，用于将被授权的数字资产从源系统自动迁移到目标系统。 第一个个性化代理安装在目标系统上。 提供第一组数字资产授权数据以及相关的第一组数字资产数据，然后由第一个性化代理将其安装在目标系统上。 与源系统上安装的第二组数字资产数据相关联的第二组数字资产授权数据由第二个性化代理确定。 第二组数字资产授权数据与第二组系统标识符数据分离，然后与第一组系统标识符数据相关联。 第二套数字资产由第一个个性化代理安装在目标系统上。

公开(公告)号：US20110191476A1

公开(公告)日：2011-08-04

申请号：US12698310

申请日：2010-02-02

申请人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

发明人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

IPC分类号： G06F15/173

CPC分类号： G06F15/173

摘要： A system, method, and computer-readable medium are disclosed for automatically migrating entitled digital assets from a source system to the target system. A first personalization agent is installed on a target system. A first set of digital assets entitlement data is provided along with an associated first set of digital assets data, which is then installed on the target system by the first personalization agent. A second set of digital assets entitlement data associated with a second set of digital assets data installed on a source system is determined by a second personalization agent. The second set of digital assets entitlement data is disassociated from the second set of system identifier data and then associated with the first set of system identifier data. The second set of digital assets is then installed the target system by the first personalization agent.

摘要翻译： 公开了一种系统，方法和计算机可读介质，用于将被授权的数字资产从源系统自动迁移到目标系统。 第一个个性化代理安装在目标系统上。 提供第一组数字资产授权数据以及相关的第一组数字资产数据，然后由第一个性化代理将其安装在目标系统上。 与源系统上安装的第二组数字资产数据相关联的第二组数字资产授权数据由第二个性化代理确定。 第二组数字资产授权数据与第二组系统标识符数据分离，然后与第一组系统标识符数据相关联。 第二套数字资产由第一个个性化代理安装在目标系统上。

公开(公告)号：US20110178886A1

公开(公告)日：2011-07-21

申请号：US12688019

申请日：2010-01-15

申请人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

发明人： Clint H. O'Connor ,  Gary D. Huber ,  Michael Haze ,  William A. Curtis

IPC分类号： G06Q50/00 ,  G06Q30/00 ,  G06Q10/00 ,  G06F9/445

CPC分类号： G06F8/61 ,  G06F9/44505 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q20/202 ,  G06Q20/203 ,  G06Q30/02 ,  G06Q30/06 ,  G06Q30/0607 ,  G06Q50/184

摘要： A system, method, and computer-readable medium are disclosed for separating the installation of an operating system from the fulfillment, installation, and entitlement of other digital assets. Information associated with the purchase of a system and digital assets to be processed by the system is received, including the system's unique system identifier. The unique system identifier is associated with the digital assets to generate digital assets entitlement data. A personalization agent installed on the system determines the system's unique system identifier and automatically downloads the purchased digital assets, which comprises an operating system (OS), and their associated digital assets entitlement data. Once downloaded, the personalization agent uses the digital assets entitlement data to first install the OS according to any restrictions imposed by the OS manufacturer, and then the remaining digital assets, on the system, which is then entitled to process the installed digital assets.

摘要翻译： 公开了一种用于将操作系统的安装与其他数字资产的实现，安装和授权分开的系统，方法和计算机可读介质。 收到与要购买系统相关的信息和系统要处理的数字资产，包括系统唯一的系统标识符。 唯一的系统标识符与数字资产相关联，以生成数字资产授权数据。 安装在系统上的个性化代理确定系统的唯一系统标识符，并自动下载购买的数字资产，其中包括操作系统（OS）及其相关的数字资产授权数据。 一旦下载，个性化代理使用数字资产授权数据来首先根据OS制造商施加的任何限制来安装操作系统，然后在系统上剩余的数字资产，然后有权处理已安装的数字资产。

公开(公告)号：US20130151583A1

公开(公告)日：2013-06-13

申请号：US13316240

申请日：2011-12-09

申请人： Clint H. O'Connor ,  Gary D. Huber

发明人： Clint H. O'Connor ,  Gary D. Huber

IPC分类号： G06F15/16

CPC分类号： G06Q20/34 ,  G06F8/61 ,  G06F9/4451

摘要： Information handling systems personalized by addition of a physical component, such as lid having an emblem that attaches to a portable information handling system, have software associated with the physical component automatically applied by interacting with an entitlement network location. An identifier associated with the physical component is automatically read by the information handling system and sent to the entitlement network location to retrieve entitlements for the use of software at the information handling system.

摘要翻译： 通过添加物理组件（例如具有连接到便携式信息处理系统的徽章）的个性化的信息处理系统具有与通过与授权网络位置交互自动应用的与物理组件相关联的软件。 与物理组件相关联的标识符由信息处理系统自动读取并发送到授权网络位置以检索在信息处理系统中使用软件的权利。