SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE
    2.
    发明申请
    SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE 审中-公开
    使用分布式语音应用程序执行系统架构放置电话呼叫的系统和方法

    公开(公告)号:US20120321055A1

    公开(公告)日:2012-12-20

    申请号:US13595482

    申请日:2012-08-27

    IPC分类号: H04M1/64

    CPC分类号: H04M3/5158 H04M2250/74

    摘要: A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly and easily place multiple simultaneous calls to different called parties.

    摘要翻译: 用于允许电话推销员将一系列电话呼叫发送到被叫方的系统和方法利用分布式处理架构。 这允许电话推销员利用存储在远程位置的数据来帮助与被叫方进行交互。 此外,电话推销员可以利用电话资产快速轻松地将多个同时呼叫发送到不同的被叫方。

    SYSTEM AND METHOD FOR PROVIDING INTERACTIVE SERVICES
    5.
    发明申请
    SYSTEM AND METHOD FOR PROVIDING INTERACTIVE SERVICES 审中-公开
    提供交互式服务的系统和方法

    公开(公告)号:US20100158218A1

    公开(公告)日:2010-06-24

    申请号:US12717865

    申请日:2010-03-04

    IPC分类号: H04M11/00

    摘要: A system and method embodying the invention utilizes voice applications that are performed by voice applications agents resident on user local devices to deliver messages to the users. The voice applications can also be used to collect information from the users. Also, voice applications can be used to allow users to purchase goods and services. Voice applications for these purposes could be customized to take into account the individual characteristics of the users.

    摘要翻译: 体现本发明的系统和方法利用由驻留在用户本地设备上的语音应用代理执行的语音应用来向用户传递消息。 语音应用程序也可用于从用户收集信息。 此外,语音应用程序可用于允许用户购买商品和服务。 可以定制用于这些用途的语音应用程序,以考虑到用户的个人特征。

    System and method for announcing and routing incoming telephone calls using a distributed voice application execution system architecture
    8.
    发明授权
    System and method for announcing and routing incoming telephone calls using a distributed voice application execution system architecture 有权
    用于使用分布式语音应用执行系统架构通知和路由传入电话呼叫的系统和方法

    公开(公告)号:US09253301B2

    公开(公告)日:2016-02-02

    申请号:US12717839

    申请日:2010-03-04

    摘要: A system and method for announcing and handling incoming telephone calls utilizes a distributed processing architecture. The distributed processing architecture makes use of local devices that can be located at various different locations where the user is often located. For instance, local devices could be at a user's home, a user's office and/or on a user's mobile device. The local devices are linked such than when there is an incoming telephone call directed to any one of multiple telephone numbers associated with the user, an announcement of the incoming call is provided at all of the user's locations. The user is also able to specify how the incoming call is to be handled on a call-by-call basis. The user may also be able to specify default call handling instructions so that an incoming telephone call directed to one of the user's telephone numbers is received by a device normally associated with a different one of the user's telephone numbers. The system allows the user to selectively forward incoming telephone calls to another specified number on a call-by-call basis.

    摘要翻译: 用于通知和处理传入电话呼叫的系统和方法利用分布式处理架构。 分布式处理架构使用可以位于用户经常位于的各种不同位置的本地设备。 例如,本地设备可以在用户的​​家庭,用户的办公室和/或用户的移动设备上。 本地设备被链接,例如当有与定向到与用户相关联的多个电话号码中的任何一个的呼入电话呼叫时,在所有用户的位置处提供来电的通知。 用户还可以指定如何在逐个呼叫的基础上处理来电。 用户还可能能够指定默认的呼叫处理指令,使得指向用户的电话号码之一的呼入电话通常被通常与用户的电话号码中的不同用户相关联的设备接收。 该系统允许用户在逐个呼叫的基础上选择性地将传入的电话呼叫转发到另一个指定的号码。

    System and method for interacting with a user via a variable volume and variable tone audio prompt
    9.
    发明授权
    System and method for interacting with a user via a variable volume and variable tone audio prompt 有权
    通过可变音量和可变音频音频提示与用户交互的系统和方法

    公开(公告)号:US08964960B2

    公开(公告)日:2015-02-24

    申请号:US12717897

    申请日:2010-03-04

    摘要: A system plays audio prompts to a user as part of a voice application. If the user begins to provide input in response to the audio prompt before the audio prompt is finished playing, the volume of the audio prompt is reduced, but the audio prompt continues to play. If the user finishes providing his input and the system is able to interpret the input before the audio prompt finishes, the audio prompt will halt and the system will take further action in accordance with the user's input. If the user finishes providing his input while the audio prompt is still playing, and the system is unable to interpret the input, the volume of the audio prompt will increase back to the original volume level until either the audio prompt finishes playing, or the user again begins to provide input.

    摘要翻译: 系统作为语音应用程序的一部分向用户播放音频提示。 如果用户在音频提示完成播放之前开始提供响应音频提示的输入,则音频提示音的音量减小,但音频提示继续播放。 如果用户完成提供其输入,并且系统能够在音频提示完成之前解释输入,则音频提示将停止,并且系统将根据用户的输入采取进一步的动作。 如果用户在音频提示仍在播放时完成提供输入,并且系统无法解释输入,则音频提示音的音量将增加到原始音量,直到音频提示完成播放,或者用户 再次开始提供输入。

    SYSTEM AND METHODS FOR PROVIDING VOICE MESSAGING SERVICES
    10.
    发明申请
    SYSTEM AND METHODS FOR PROVIDING VOICE MESSAGING SERVICES 审中-公开
    用于提供语音消息服务的系统和方法

    公开(公告)号:US20100166161A1

    公开(公告)日:2010-07-01

    申请号:US12717881

    申请日:2010-03-04

    IPC分类号: H04M1/64

    摘要: A voicemail system is capable of recording multiple personalized voicemail greetings for multiple individual potential calling parties. When a call is received by the voicemail system, the identity of the calling party is determined. This can be accomplished through caller ID information for the incoming call, or by interpreting spoken input provided by the calling party. If a personalized voicemail greeting has been established for the calling party, then the personalized voicemail greeting is played to the calling party. If no personalized voicemail greeting has been established for the calling party, a generic voicemail greeting is played to the calling party.

    摘要翻译: 语音邮件系统能够为多个个人潜在的呼叫方录制多个个性化语音邮件问候语。 当语音邮件系统接收到呼叫时,确定呼叫方的身份。 这可以通过来话呼叫的呼叫者ID信息或通过解释主叫方提供的口头输入来实现。 如果已经为呼叫方建立了个性化的语音邮件问候语,则向呼叫方播放个性化的语音邮件问候语。 如果没有为呼叫方建立个人化的语音邮件问候语,则向呼叫方播放通用语音邮件问候语。