公开(公告)号：US20100130172A1

公开(公告)日：2010-05-27

申请号：US12626066

申请日：2009-11-25

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M1/66 ,  G06Q10/00 ,  G06Q50/00

CPC分类号： H04W12/12 ,  G06Q20/32 ,  G06Q20/4016 ,  G06Q50/265 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.

摘要翻译： 公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。 在一些实现中，执行一组欺诈评估处理，当执行每组欺诈评估处理并获得步骤结果时，总体欺诈评估分数递增。 可以基于总体欺诈评估分数来拒绝或接受用户请求（例如，帐户激活）。 在一些实施中，该欺诈评估过程集可以包括以下一个或多个：内部欺诈评估过程，用于检查与公共账户参数相关联的多个试用账户的过程，多帐户参数的地理位置验证过程， 联系电话号码的设备类型验证，信用卡验证的处理以及进行联系号码验证呼叫的处理。

公开(公告)号：US20100128867A1

公开(公告)日：2010-05-27

申请号：US12620641

申请日：2009-11-18

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/00

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

摘要翻译： 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：US20120021750A1

公开(公告)日：2012-01-26

申请号：US13245837

申请日：2011-09-26

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04W40/00

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

摘要翻译： 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US20100183134A1

公开(公告)日：2010-07-22

申请号：US12626075

申请日：2009-11-25

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

摘要翻译： 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US20100128861A1

公开(公告)日：2010-05-27

申请号：US12626168

申请日：2009-11-25

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M15/00 ,  H04M3/00

CPC分类号： H04M3/2254

摘要： Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.

摘要翻译： 描述了使用呼叫管理系统管理呼叫的方法，系统，装置和计算机程序产品。 呼叫管理系统可以从通信设备接收呼叫，并将呼叫引导到包含用于支持出站呼叫的配置信息的呼叫数据库。 如果呼叫管理系统检测到或获取与呼叫数据库相关联的故障通知，系统将自动绕过呼叫数据库，并使用默认配置和呼叫路由信息进行呼出呼叫。 第二个或备份数据库用于记录在呼叫数据库恢复使用后可以复制或移动到呼叫数据库的呼叫详细信息。

公开(公告)号：US08885813B2

公开(公告)日：2014-11-11

申请号：US12620641

申请日：2009-11-18

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/00 ,  H04W24/00 ,  H04M3/523 ,  H04M3/42

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

摘要翻译： 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：US08611879B2

公开(公告)日：2013-12-17

申请号：US12620642

申请日：2009-11-18

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42

CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

公开(公告)号：US08588744B2

公开(公告)日：2013-11-19

申请号：US12626066

申请日：2009-11-25

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/16

CPC分类号： H04W12/12 ,  G06Q20/32 ,  G06Q20/4016 ,  G06Q50/265 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.

公开(公告)号：US09258673B2

公开(公告)日：2016-02-09

申请号：US13245837

申请日：2011-09-26

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42 ,  H04W4/02 ,  H04L29/08 ,  H04M3/54 ,  H04W8/24

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

摘要翻译： 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US08838082B2

公开(公告)日：2014-09-16

申请号：US12626075

申请日：2009-11-25

申请人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42 ,  H04W24/00 ,  H04W4/02 ,  H04L29/08 ,  H04M3/54 ,  H04W8/24

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

摘要翻译： 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。