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    Integral data acquisition capacity
    1.
    发明授权
    Integral data acquisition capacity 失效
    积分数据采集能力

    公开(公告)号：US06598828B2

    公开(公告)日：2003-07-29

    申请号：US09801126

    申请日：2001-03-05

    申请人： Wayne A. Fiebick ,  Keith E. Clark ,  Patrick Donohue ,  Sue Oah

    发明人： Wayne A. Fiebick ,  Keith E. Clark ,  Patrick Donohue ,  Sue Oah

    IPC分类号： G08C2500

    CPC分类号： F41G7/007

    摘要： Provided is a modified configuration that permits operation of instrumentation onboard platforms that may experience severe environmental conditions. The instrumentation permits autonomous acquisition of performance data. Acquired data may be recorded for later playback as well as provided to the platform's operator in real time in multiple formats, such as warning lights, digital displays, video, or audio. An application would be for sensor systems used on an automobile to record performance data, providing a warning when routine maintenance is due or a catastrophic failure is imminent. A specific application uses a flight-certified missile launcher pod on an F/A-18 aircraft, as incorporated in the aircraft's wingtip and modified to hold instrumentation conforming, at least in part, to the launcher pod's internal dimensions. This arrangement enables autonomous onboard display and recording of data from the captive carry testing of an AIM-9X missile and follow-on designs that may be based on the AIM-9X.

    摘要翻译： 提供了一种修改的配置，允许可能遇到严重环境条件的仪表板载平台的操作。 仪器允许自动获取性能数据。 获取的数据可以被记录以供稍后播放，并且以多种格式实时提供给平台的操作者，例如警示灯，数字显示器，视频或音频。 一种应用是用于汽车上的传感器系统来记录性能数据，当日常维护到期时提供警告或即将发生灾难性故障。 特定应用程序使用F / A-18飞机上的飞行认证的导弹发射器舱，并将其装配在飞机的翼尖上，并进行修改，以保持至少部分符合发射舱的内部尺寸的仪器。 这种安排使得能够自主地显示和记录来自AIM-9X导弹的自动进位测试和可能基于AIM-9X的后续设计的数据。

    System and method for automatically detecting problematic calls
    3.
    发明授权
    System and method for automatically detecting problematic calls 有权
    自动检测有问题的电话的系统和方法

    公开(公告)号：US06600821B1

    公开(公告)日：2003-07-29

    申请号：US09426615

    申请日：1999-10-26

    申请人： Michael Chan ,  Patrick Donohue ,  Serdar Uckun

    发明人： Michael Chan ,  Patrick Donohue ,  Serdar Uckun

    IPC分类号： H04M164

    CPC分类号： H04M3/51 ,  H04M3/42221 ,  H04M3/5175 ,  H04M2201/40

    摘要： A system and method for detecting problematic call interactions between callers and call center agents of a communications system. By monitoring call associated information, speech, and voice characteristics of the call interaction, the system and method determine whether calls are being handled properly. If a call is determined to be problematic, a call center supervisor is automatically notified of the problematic call. Further, the problematic call interaction is recorded and can later be retrieved.

    摘要翻译： 一种用于检测通信系统的呼叫者和呼叫中心代理之间的有问题的呼叫交互的系统和方法。 通过监视呼叫交互的呼叫关联信息，语音和语音特征，系统和方法确定呼叫是否被正确处理。 如果确定呼叫有问题，呼叫中心主管会自动通知有问题的呼叫。 此外，有问题的呼叫交互被记录并且可以稍后被检索。