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    Method and system of providing appointment notification service to mobile devices
    4.
    发明授权
    Method and system of providing appointment notification service to mobile devices 有权

    公开(公告)号：US10706392B1

    公开(公告)日：2020-07-07

    申请号：US16299584

    申请日：2019-03-12

    Applicant: West Corporation

    Inventor： James K. Boutcher ,  Michael T. Mateer

    IPC: G06F3/0482 ,  G06Q10/10

    Abstract: A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.

    Performing automated event services to registered end users
    5.
    发明授权
    Performing automated event services to registered end users 有权

    公开(公告)号：US10432795B1

    公开(公告)日：2019-10-01

    申请号：US15997950

    申请日：2018-06-05

    Applicant: West Corporation

    Inventor： Jeffrey William Cordell ,  Michael T. Mateer ,  Chad David Hendren

    IPC: H04M3/42 ,  H04M3/56 ,  G06Q10/10

    Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.

    Context aware transactions performed on integrated service platforms
    6.
    发明授权
    Context aware transactions performed on integrated service platforms 有权
    在综合服务平台上执行的情境感知事务

    公开(公告)号：US09282126B1

    公开(公告)日：2016-03-08

    申请号：US14567859

    申请日：2014-12-11

    Applicant: West Corporation

    Inventor： Michael T. Mateer ,  James K. Boutcher ,  Jesse Andersen

    IPC: G06F21/30 ,  H04L29/06

    CPC classification number: H04L67/14 ,  G06F21/30 ,  G06Q30/04 ,  H04L29/06319 ,  H04L63/08 ,  H04L63/083 ,  H04L63/102 ,  H04L65/1069 ,  H04L65/1083 ,  H04L67/306 ,  H04M3/493 ,  H04M7/0024 ,  H04M2203/2038 ,  H04M2203/551

    Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.

    Abstract translation: 本公开的某些方面涉及用户对参考用户帐户信息和先前用户动作信息的应用服务的访问。 一个示例性方法可以包括经由接收机设备接收用户输入信息以访问应用，用户输入信息包括至少一个动作请求并授权用户访问应用。 该方法还可以包括将用户输入信息作为上下文历史信息记录的一部分存储在数据库存储器中，基于上下文历史信息生成对所选择的至少一个动作请求的响应消息，并将响应消息转发给用户 通过发射机设备。

    Performing automated event services to registered end users
    8.
    发明授权
    Performing automated event services to registered end users 有权
    向注册的最终用户执行自动化事件服务

    公开(公告)号：US09008295B1

    公开(公告)日：2015-04-14

    申请号：US14327014

    申请日：2014-07-09

    Applicant: West Corporation

    Inventor： Jeffrey William Cordell ,  Michael T. Mateer ,  Chad David Hendren

    IPC: H04M3/42

    CPC classification number: H04L65/1069 ,  H04L65/1073 ,  H04M3/42127 ,  H04M3/565 ,  H04M3/566 ,  H04M3/567 ,  H04M2203/5063

    Abstract: Operations included may provide receiving event registration messages from at least a portion of end users to register the end users for an event and storing the event registration messages in a registration list file. Establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application may also occur. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.

    Abstract translation: 包括的操作可以提供来自最终用户的至少一部分的接收事件注册消息，以向事件注册终端用户并将事件注册消息存储在注册列表文件中。 也可以通过交互式语音响应（IVR）应用来建立多个终端用户的每个部分的连接。 然后，IVR应用被丢弃，并且通过网络元件上的端口来维持连接，以将事件数据从网络元件传送到注册的最终用户的一部分。

    Performing automated event services to registered end users
    9.
    发明授权
    Performing automated event services to registered end users 有权
    向注册的最终用户执行自动化事件服务

    公开(公告)号：US08792629B1

    公开(公告)日：2014-07-29

    申请号：US14049739

    申请日：2013-10-09

    Applicant: West Corporation

    Inventor： Jeffrey William Cordell ,  Michael T. Mateer ,  Chad David Hendren

    IPC: H04M3/42

    CPC classification number: H04L65/1069 ,  H04L65/1073 ,  H04M3/42127 ,  H04M3/565 ,  H04M3/566 ,  H04M3/567 ,  H04M2203/5063

    Abstract: Operations included may provide receiving event registration messages from at least a portion of end users to register the end users for an event and storing the event registration messages in a registration list file. Establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application may also occur. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.

    Abstract translation: 包括的操作可以提供来自最终用户的至少一部分的接收事件注册消息，以向事件注册终端用户并将事件注册消息存储在注册列表文件中。 也可以通过交互式语音响应（IVR）应用来建立多个终端用户的每个部分的连接。 然后，IVR应用被丢弃，并且通过网络元件上的端口来维持连接，以将事件数据从网络元件传送到注册的最终用户的一部分。

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