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    ASSIGNING WORK ORDERS WITH CONFLICTING EVIDENCES IN SERVICES
    1.
    发明申请
    ASSIGNING WORK ORDERS WITH CONFLICTING EVIDENCES IN SERVICES 审中-公开
    在服务中评估有冲突证据的工作订单

    公开(公告)号：US20130110568A1

    公开(公告)日：2013-05-02

    申请号：US13287386

    申请日：2011-11-02

    申请人： Winnie W. Cheng ,  Jia Liu ,  David Loewenstern ,  Larisa Shwartz ,  Vugranam C. Sreedhar

    发明人： Winnie W. Cheng ,  Jia Liu ,  David Loewenstern ,  Larisa Shwartz ,  Vugranam C. Sreedhar

    IPC分类号： G06Q10/06

    CPC分类号： G06Q10/06

    摘要： A method of recommending an assignment for a work order includes receiving the work order, retrieving information from the work order, identifying a skill set needed to complete the work order using the information retrieved from the work order, extracting, automatically, a first set of evidences from a first data source based on the identified skill set, and a second set of evidences from a second data source based on the identified skill set, combining a first inference and a second inference, by a processor, wherein the first inference is determined using the first set of evidences, the second inference is determined using the second set of evidences, and the first and second set of evidences comprise dissimilar data, and generating a work order assignment recommendation based on the combined inferences.

    摘要翻译： 一种推荐工作分配的方法包括接收工单，从工单中检索信息，使用从工单检索的信息来识别完成工单所需的技能集，自动提取第一组 基于所识别的技能集来自第一数据源的证据，以及基于所识别的技术集合的来自第二数据源的第二组证据，由处理器组合第一推断和第二推断，其中确定第一推断 使用第一组证据，使用第二组证据来确定第二推断，并且第一和第二证据集合包括不同的数据，并且基于组合的推论生成工作分配推荐。

    Defining and implementing configuration standards for facilitating compliance testing in an environment
    4.
    发明授权
    Defining and implementing configuration standards for facilitating compliance testing in an environment 有权
    定义和实施配置标准，以促进环境中的合规性测试

    公开(公告)号：US07543058B1

    公开(公告)日：2009-06-02

    申请号：US12165021

    申请日：2008-06-30

    申请人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    发明人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    IPC分类号： G06F15/16 ,  G06F15/173 ,  G06F15/177

    CPC分类号： G06Q10/06 ,  G06Q10/10

    摘要： A method for facilitating compliance testing in an environment is provided. The method includes defining each component as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for components against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the components that failed to meet respective ones of the selected Configuration Standards.

    摘要翻译： 提供了一种在环境中促进符合性测试的方法。 该方法包括将每个组件定义为表示为配置项（CI）并定义CI之间的关系的一组属性值对。 定义CI的配置标准被定义为包括标识配置标准的配置标准的范围，以及限定合规要求的限制。 根据所选择的配置标准的范围和限制，通过根据所选配置标准的范围和限制来确定针对所选配置标准的组件的合规测试，所选配置标准范围内的哪些组件中的哪些组件不能满足相应的配置标准的限制 所选配置标准; 并通过输出结果作为列表，其包括不符合所选择的配置标准中的相应组件的每个组件。

    Task assignment using ranking support vector machines
    6.
    发明授权
    Task assignment using ranking support vector machines 有权
    使用排名支持向量机的任务分配

    公开(公告)号：US08918789B2

    公开(公告)日：2014-12-23

    申请号：US13281912

    申请日：2011-10-26

    申请人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimaraes Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

    发明人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimaraes Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

    IPC分类号： G06F9/46 ,  G06N99/00 ,  G06Q10/06

    CPC分类号： G06Q10/063112 ,  G06N99/005 ,  G06Q10/06

    摘要： A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

    摘要翻译： 为进入任务排列工作人员的方法包括在计算机数据结构中记录已完成的任务的列表，从列表中提取在预定时段内完成的任务的第一属性，为每个任务生成第一特征向量，以及 根据第一提取的属性，训练基于特征向量的支持向量机（SVM）以输出权重向量，从传入任务提取第二属性，基于第二提取的属性为每个工作者生成第二特征向量，以及 使用第二个特征向量和权重向量对工人进行排名。 可以在随后的时间段期间更新第一属性以在更新的第一特征向量上重新训练SVM以生成更新的权重向量。 可以基于第二特征向量和更新的权重向量来重新排列工作者。 因此，特征向量是动态的。

    DEFINING AND IMPLEMENTING CONFIGURATION STANDARDS FOR FACILITATING COMPLIANCE TESTING IN AN INFORMATION TECHNOLOGY ENVIRONMENT
    8.
    发明申请
    DEFINING AND IMPLEMENTING CONFIGURATION STANDARDS FOR FACILITATING COMPLIANCE TESTING IN AN INFORMATION TECHNOLOGY ENVIRONMENT 审中-公开
    确定和实施信息技术环境中符合性测试的配置标准

    公开(公告)号：US20090327001A1

    公开(公告)日：2009-12-31

    申请号：US12164988

    申请日：2008-06-30

    申请人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    发明人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06 ,  G06Q10/06393 ,  G06Q10/06395

    摘要： A method for facilitating compliance testing in an information technology (IT) environment is provided. The method includes defining each IT component of an enterprise as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for IT components of the enterprise against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the IT components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the IT components that failed to meet respective ones of the selected Configuration Standards.

    摘要翻译： 提供了一种用于促进信息技术（IT）环境中的符合性测试的方法。 该方法包括将企业的每个IT组件定义为表示为配置项（CI）并定义CI之间的关系的一组属性值对。 定义CI的配置标准被定义为包括标识配置标准的配置标准的范围，以及限定合规要求的限制。 根据所选配置标准，根据所选配置标准的范围和限制，选定的配置标准范围内的哪些IT组件不符合 所选配置标准中的各项限制; 并通过输出结果作为列表，其包括不符合所选择的配置标准中的各个的每个IT组件。

    Methods and apparatus for system monitoring
    10.
    发明授权
    Methods and apparatus for system monitoring 有权
    系统监控方法和装置

    公开(公告)号：US08903923B2

    公开(公告)日：2014-12-02

    申请号：US13292178

    申请日：2011-11-09

    申请人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

    发明人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

    IPC分类号： G06F15/16 ,  G06Q10/06

    CPC分类号： G06Q10/0631

    摘要： Improved systems and techniques for identification and resolution of conditions affecting an information technology system. When an alert is received, it is identified as actionable or non-actionable and, if non-actionable, is subjected to a waiting time before a trouble ticket is created. If the alert has cleared by the time the waiting time expires, an event associated with the alert is discarded and no trouble ticket is created. Non-actionable alerts are identified using a system of predictive rules, with rules being generated according to appropriate criteria, such as the likelihood that an event identified by a rule will be non-actionable, and by the likelihood that an event will be identified by a rule.

    摘要翻译： 改进用于识别和解决影响信息技术系统的条件的系统和技术。 当接收到警报时，它被识别为可操作的或不可操作的，并且如果不可操作，则在创建故障单之前经受等待时间。 如果在等待时间到期之后警报已经清除，则与该警报相关联的事件将被丢弃，并且不会创建故障单。 使用预测规则系统识别不可操作的警报，其中规则根据适当的标准生成，例如由规则识别的事件将是不可操作的可能性，以及事件将由 一个规则。