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公开(公告)号：US11276010B2
公开(公告)日：2022-03-15
申请号：US15463901
申请日：2017-03-20
申请人： Wipro Limited
发明人： Arthi Venkataraman , Ajay Anantha , Kanika Singla , Rahul Garg
IPC分类号： G06N20/00 , G06F16/93 , G06F16/33 , G06F16/31 , G06F40/205
摘要： The present disclosure discloses method and system for extracting relevant entities from a text corpus. The method comprises receiving, by the entity extraction computing device, a text corpus and an entity, determining at least one feature for each block of text from the text corpus, where the at least one feature corresponds to predefined one or more feature heads, calculating a score for each block of text from the text corpus based on training of the entity extraction system, determining a template from one or more templates based on the score, where the one or more templates are generated based on the training of the entity extraction system, and extracting at least one relevant entity from the text corpus, with respect to the entity, based on the template. The method and system disclosed in the present disclosure may be used to extract relevant entities across various domains by training the system.
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公开(公告)号：US20170249313A1
公开(公告)日：2017-08-31
申请号：US15087519
申请日：2016-03-31
申请人： Wipro Limited
IPC分类号： G06F17/30
CPC分类号： G06F16/24578 , G06F16/248 , G06F16/3334 , G06F16/334
摘要： The present disclosure discloses a method and a device for generating an optimized result set, the method comprising receiving, by a computing unit, one or more queries from one or more users, extracting at least one keyword from each of the one or more queries, retrieving a Relative Information Measure (RIM) value associated with each of the at least one keyword, where the RIM value is determined using smoothened information gain for each of the at least one keyword, calculating a normalized value for each of the retrieved RIM value associated with each of the at least one keyword, determining a score for a plurality of solutions, based on the normalized value of each of the at least one keyword and the corresponding one or more keywords present in the plurality of solutions and generating a result set based on the score.
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公开(公告)号：US20180253663A1
公开(公告)日：2018-09-06
申请号：US15463901
申请日：2017-03-20
申请人： Wipro Limited
发明人： Arthi Venkataraman , Ajay Anantha , Kanika Singla , Rahul Garg
CPC分类号： G06N20/00 , G06F16/313 , G06F16/334 , G06F16/93
摘要： The present disclosure discloses method and system for extracting relevant entities from a text corpus. The method comprises receiving, by the entity extraction computing device, a text corpus and an entity, determining at least one feature for each block of text from the text corpus, where the at least one feature corresponds to predefined one or more feature heads, calculating a score for each block of text from the text corpus based on training of the entity extraction system, determining a template from one or more templates based on the score, where the one or more templates are generated based on the training of the entity extraction system, and extracting at least one relevant entity from the text corpus, with respect to the entity, based on the template. The method and system disclosed in the present disclosure may be used to extract relevant entities across various domains by training the system.
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公开(公告)号：US20170154292A1
公开(公告)日：2017-06-01
申请号：US14994869
申请日：2016-01-13
申请人： Wipro Limited
发明人： Arthi Venkataraman
CPC分类号： G06Q10/06393 , G06Q10/063114 , G06Q30/016
摘要： This disclosure relates generally to incident management, and more particularly to system and method for managing resolution of an incident ticket. In one embodiment, an incident management device for managing resolution of the incident ticket is disclosed. The incident management device comprises a processor and a memory communicatively coupled to the processor. The memory stores processor instructions, which, on execution, causes the processor to identify an incident ticket state based on data associated with the incident ticket. The processor further determines one or more resolution performance indicators related to the incident ticket state and rates the incident ticket based on a rating for each resolution performance indicator of the one or more resolution performance indicators.
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5.发明授权公开(公告)号：US10459951B2
公开(公告)日：2019-10-29
申请号：US15278290
申请日：2016-09-28
申请人： Wipro Limited
发明人： Arthi Venkataraman , Amit Singh , Rahul Prajapati
IPC分类号： G06F7/00 , G06F16/28 , G06F16/2457
摘要： The present disclosure relates to a method and system for determining automation sequences for resolution of an incident ticket by an automation system. The automation system retrieves data associated with plurality of incident tickets received from a ticketing system during predefined time duration and groups the plurality of incident tickets into one or more clusters based on the data. The automation system receives a plurality of user actions associated with the plurality of incident tickets performed across a plurality of user devices and identifies similarity among sequences of the plurality of user actions for each ticket cluster. Based on the similarity, the automation system groups the sequences of the plurality of user actions into one or more bucket and determines automation sequences for resolution of the incident ticket by correlating the data associated with plurality of incident tickets with one or more buckets of the sequences.
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公开(公告)号：US10204092B2
公开(公告)日：2019-02-12
申请号：US15419400
申请日：2017-01-30
申请人： Wipro Limited
摘要： A technique is provided for automatically updating automation sequences. The technique includes automatically identifying a difference between a current image of a screen of a graphical user interface (GUI) application and a baseline image of the screen of the GUI application, based on one or more image comparison techniques. Each of the current image and the baseline image include one or more fields. The technique further includes determining a change in one or more fields of the current image and the one or more corresponding fields of the baseline image, based on the identified difference. The change is based on one or more similarity scores. The technique further includes updating one or more automation sequences based on the determined change.
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7.发明授权公开(公告)号：US10140444B2
公开(公告)日：2018-11-27
申请号：US15086828
申请日：2016-03-31
申请人： Wipro Limited
摘要： In one embodiment, an access management system for dynamically managing access to one or more devices for resolution of an incident ticket associated with the one or more devices is disclosed. The access management system comprises a processor and a memory communicatively coupled to the processor. The memory stores processor instructions, which, on execution, causes the processor to identify an incident ticket type by analyzing data associated with the incident ticket. The processor is caused to determine one or more access parameters based on the incident ticket type. The one or more access parameters comprises a device type, an application software run on a device, a system software run on a device, a security privilege to access the device, and time duration to access the device. Further, the processor is caused to provide the access to the one or more devices based on the one or more access parameters.
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公开(公告)号：US20180096276A1
公开(公告)日：2018-04-05
申请号：US15359162
申请日：2016-11-22
申请人： Wipro Limited
CPC分类号： G06Q10/06375 , G06N20/00 , G06Q10/20
摘要： Systems and methods for valuating automation are described. The system computes plurality of parameters associated with process. The plurality of parameters comprises time related parameters and cost related parameters. Further, the system determines a total actual cost saved when an automation is applied on the process based on the time related parameters and the cost related parameters. The system further normalizes the total actual cost saved based on the cost related parameters and a cost of automation maintenance. Further, the system determines a value of the automation based on the total actual cost saved after normalization, qualitative parameters associated with the process and the cost of automation maintenance. The value is categorized into at least one of an automate category, a neutral category and a non-automate category. Based on the categorization, the system selects only relevant automations in order to reduce overload of running unnecessary automations, thereby improving system's performance.
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公开(公告)号：US20170132557A1
公开(公告)日：2017-05-11
申请号：US14984939
申请日：2015-12-30
申请人： Wipro Limited
CPC分类号： G06Q10/063114 , G06Q30/0282
摘要： This disclosure relates generally to incident management, and more particularly to methods and systems for evaluating an incident ticket. In one embodiment, an incident evaluating device for evaluating an incident ticket is disclosed. The incident evaluating device comprises a processor and a memory communicatively coupled to the processor. The memory stores processor instructions, which, on execution, causes the processor to analyze data associated with the incident ticket. The processor determines completeness of incident resolution of the incident ticket based on the analysis and rates the incident ticket based on the completeness of the incident resolution.
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公开(公告)号：US10460271B2
公开(公告)日：2019-10-29
申请号：US15359162
申请日：2016-11-22
申请人： Wipro Limited
摘要： Systems and methods for valuating automation are described. The system computes plurality of parameters associated with process. The plurality of parameters comprises time related parameters and cost related parameters. Further, the system determines a total actual cost saved when an automation is applied on the process based on the time related parameters and the cost related parameters. The system further normalizes the total actual cost saved based on the cost related parameters and a cost of automation maintenance. Further, the system determines a value of the automation based on the total actual cost saved after normalization, qualitative parameters associated with the process and the cost of automation maintenance. The value is categorized into at least one of an automate category, a neutral category and a non-automate category. Based on the categorization, the system selects only relevant automations in order to reduce overload of running unnecessary automations, thereby improving system's performance.
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