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    Systems and methods for facilitating service request processing in a call center
    2.
    发明申请
    Systems and methods for facilitating service request processing in a call center 审中-公开
    促进呼叫中心服务请求处理的系统和方法

    公开(公告)号：US20070021966A1

    公开(公告)日：2007-01-25

    申请号：US11185170

    申请日：2005-07-20

    申请人： Jean Ellefson ,  Rajinderjeet Minhas ,  Fei Xiao

    发明人： Jean Ellefson ,  Rajinderjeet Minhas ,  Fei Xiao

    IPC分类号： G06Q99/00

    CPC分类号： G06Q10/06

    摘要： A call center system comprises a service request generator for generating a service request that includes a machine identifier; a machine status database controller coupled to the service request generator, the machine status database controller for retrieving machine status data corresponding to the machine identifier of the service request; a historical solution database controller coupled to the machine status database controller, the historical solution database controller for retrieving historical solution data corresponding to the retrieved machine status data; and a service plan generator coupled to the service request generator, the machine status database controller, and the historical solution database controller, the service plan generator for generating a repair code for the service request that corresponds to the retrieved machine status data and retrieved historical solution data.

    摘要翻译： 呼叫中心系统包括：服务请求生成器，用于生成包括机器标识符的服务请求; 耦合到所述服务请求生成器的机器状态数据库控制器，用于检索对应于所述服务请求的机器标识符的机器状态数据的机器状态数据库控制器; 与机器状态数据库控制器耦合的历史解决方案数据库控制器，历史解决方案数据库控制器，用于检索对应于检索到的机器状态数据的历史解决方案数据; 以及服务计划生成器，其耦合到服务请求生成器，机器状态数据库控制器和历史解决方案数据库控制器，服务计划生成器，用于生成对应于所检索的机器状态数据和检索的历史解决方案的服务请求的修复代码 数据。

    Full-width array sensing of two-dimensional residual mass structure to enable mitigation of specific defects
    3.
    发明申请
    Full-width array sensing of two-dimensional residual mass structure to enable mitigation of specific defects 有权
    二维残余质量结构的全宽阵列感测能够减轻特定缺陷

    公开(公告)号：US20060222387A1

    公开(公告)日：2006-10-05

    申请号：US11094454

    申请日：2005-03-31

    申请人： Aaron Burry ,  Christopher Dirubio ,  Gerald Fletcher ,  Eric Hamby ,  Martin Krucinski ,  Robert Mead ,  Bruce Parks ,  Peter Paul ,  Palghat Ramesh ,  Eliud Robles Flores ,  Fei Xiao

    发明人： Aaron Burry ,  Christopher Dirubio ,  Gerald Fletcher ,  Eric Hamby ,  Martin Krucinski ,  Robert Mead ,  Bruce Parks ,  Peter Paul ,  Palghat Ramesh ,  Eliud Robles Flores ,  Fei Xiao

    IPC分类号： G03G15/00

    CPC分类号： G03G15/1645 ,  G03G15/5041 ,  G03G2215/00037 ,  G03G2215/00059

    摘要： A defect analysis system for a xerographic print engine includes a residual mass sensor that senses the two-dimensional signature structure of residual mass remaining on a photoconductive or other substrate surface after image transfer. Preferably, the sensor is a full width array that spans substantially an entire width of the photoconductive surface. This information is then processed and analyzed to determine a specific type of transfer defect present. This may include the quantified level of defect for each detected type. The defect analysis system may also include a closed-loop control system that can adjust various xerographic process parameters using feedback based on the identification and optionally magnitude of each specific defect type. The identified print quality defect, such as mottle, streaks, point deletions, graininess, etc. can then be used to determine a customized corrective control action to be taken by the feedback control of the xerographic print engine to remedy or compensate for the defect(s).

    摘要翻译： 用于静电印刷引擎的缺陷分析系统包括残余质量传感器，其在图像转印之后感测残留在光导或其它基底表面上的残留质量的二维签名结构。 优选地，传感器是基本上跨越光电导表面的整个宽度的全宽阵列。 然后对该信息进行处理和分析，以确定存在的特定类型的转移缺陷。 这可能包括每种检测类型的量化的缺陷水平。 缺陷分析系统还可以包括闭环控制系统，其可以使用基于每个特定缺陷类型的识别和可选大小的反馈来调整各种静电印迹过程参数。 然后可以使用所识别的打印质量缺陷，例如斑驳，条纹，点删除，颗粒度等来确定由静电印刷机的反馈控制采取的定制的校正控制动作来补救或补偿缺陷（ s）。

    Xerographic developer unit having multiple magnetic brush rolls rotating against the photoreceptor
    5.
    发明授权
    Xerographic developer unit having multiple magnetic brush rolls rotating against the photoreceptor 有权
    具有多个磁刷辊的静电印刷显影单元，其旋转抵靠感光体

    公开(公告)号：US07366453B2

    公开(公告)日：2008-04-29

    申请号：US11262575

    申请日：2005-10-31

    申请人： Michael D. Thompson ,  James M. Chappell ,  Steven C. Hart ,  Patrick J. Howe ,  Ajay Kumar ,  Steven R. Leroy ,  Paul W. Morehouse ,  Palghat S. Ramesh ,  Fei Xiao

    发明人： Michael D. Thompson ,  James M. Chappell ,  Steven C. Hart ,  Patrick J. Howe ,  Ajay Kumar ,  Steven R. Leroy ,  Paul W. Morehouse ,  Palghat S. Ramesh ,  Fei Xiao

    IPC分类号： G03G15/09

    CPC分类号： G03G15/0935 ,  G03G2215/0634

    摘要： A development subsystem is used to develop developer having semiconductive carrier particles and toner particles. The development subsystem includes a developer housing, for retaining a quantity of developer having semiconductive carrier particles and toner particles, a first magnetic roll having a stationary core with at least one magnet and a sleeve that rotates about the stationary core of the first magnetic roll, a second magnetic roll having a stationary core with at least one magnet and a sleeve that rotates about the stationary core of the second magnetic roll, and a motor coupled to the first and the second magnetic rolls to drive the rotating sleeves of the first and the second magnetic rolls in a direction that is against the direction of a photoreceptor that rotates in proximity to the first and the second magnetic rolls. The first and the second magnetic rolls carry semiconductive carrier particles and toner particles through a development zone formed by the first and the second magnetic rolls.

    摘要翻译： 开发子系统用于开发具有半导体载体颗粒和调色剂颗粒的显影剂。 开发子系统包括用于保持一定量的具有半导体载体颗粒和调色剂颗粒的显影剂的显影剂外壳，具有至少一个磁体的固定磁芯的第一磁性辊和围绕第一磁性辊的固定磁芯旋转的套筒， 第二磁辊，具有带有至少一个磁体的固定磁芯和围绕第二磁性辊的固定磁芯旋转的套筒，以及耦合到第一和第二磁性辊的电动机，以驱动第一和第二磁性辊的旋转套筒 在与第一和第二磁辊相邻的感光体的方向上的第二磁辊。 第一和第二磁辊通过由第一和第二磁辊形成的显影区域承载半导体载体颗粒和调色剂颗粒。

    Xerographic developer unit having multiple magnetic brush rolls rotating against the photoreceptor
    6.
    发明申请
    Xerographic developer unit having multiple magnetic brush rolls rotating against the photoreceptor 有权
    具有多个磁刷辊的静电印刷显影单元，其旋转抵靠感光体

    公开(公告)号：US20070098456A1

    公开(公告)日：2007-05-03

    申请号：US11262575

    申请日：2005-10-31

    申请人： Michael Thompson ,  James Chappell ,  Steven Hart ,  Patrick Howe ,  Ajay Kumar ,  Steven LeRoy ,  Paul Morehouse ,  Palghat Ramesh ,  Fei Xiao

    发明人： Michael Thompson ,  James Chappell ,  Steven Hart ,  Patrick Howe ,  Ajay Kumar ,  Steven LeRoy ,  Paul Morehouse ,  Palghat Ramesh ,  Fei Xiao

    IPC分类号： G03G15/09

    CPC分类号： G03G15/0935 ,  G03G2215/0634

    摘要： A development subsystem is used to develop developer having semiconductive carrier particles and toner particles. The development subsystem includes a developer housing, for retaining a quantity of developer having semiconductive carrier particles and toner particles, a first magnetic roll having a stationary core with at least one magnet and a sleeve that rotates about the stationary core of the first magnetic roll, a second magnetic roll having a stationary core with at least one magnet and a sleeve that rotates about the stationary core of the second magnetic roll, and a motor coupled to the first and the second magnetic rolls to drive the rotating sleeves of the first and the second magnetic rolls in a direction that is against the direction of a photoreceptor that rotates in proximity to the first and the second magnetic rolls. The first and the second magnetic rolls carry semiconductive carrier particles and toner particles through a development zone formed by the first and the second magnetic rolls.

    摘要翻译： 开发子系统用于开发具有半导体载体颗粒和调色剂颗粒的显影剂。 开发子系统包括用于保持一定量的具有半导体载体颗粒和调色剂颗粒的显影剂的显影剂外壳，具有至少一个磁体的固定磁芯的第一磁性辊和围绕第一磁性辊的固定磁芯旋转的套筒， 第二磁辊，具有带有至少一个磁体的固定磁芯和围绕第二磁性辊的固定磁芯旋转的套筒，以及耦合到第一和第二磁性辊的电动机，以驱动第一和第二磁性辊的旋转套筒 在与第一和第二磁辊相邻的感光体的方向上的第二磁辊。 第一和第二磁辊通过由第一和第二磁辊形成的显影区域承载半导体载体颗粒和调色剂颗粒。

    Magnetic core for use in a development system
    7.
    发明授权
    Magnetic core for use in a development system 失效
    用于开发系统的磁芯

    公开(公告)号：US06771923B2

    公开(公告)日：2004-08-03

    申请号：US10321970

    申请日：2002-12-17

    申请人： Victoria F. DeYoung ,  Dale R. Mashtare ,  Fei Xiao

    发明人： Victoria F. DeYoung ,  Dale R. Mashtare ,  Fei Xiao

    IPC分类号： G03G1509

    CPC分类号： G03G15/0921

    摘要： A magnetic core includes an array of permanent magnets bonded to a cylindrical core. The magnets are formed of an extruded magnetic composite material containing a neodymium-boron-iron alloy. The magnetic core contains regions of alternating magnetic polarization arranged to create a multipole structure. Such extruded magnets easily constructed at low cost and offer close magnetic pole spacing with little or negligible surface discontinuity.

    摘要翻译： 磁芯包括结合到圆柱形芯的永磁体阵列。 磁体由含有钕 - 硼 - 铁合金的挤压磁性复合材料形成。 磁芯包含交替磁极化的区域，其布置成产生多极结构。 这种挤出的磁体易于以低成本构造，并提供了极小的磁极间距，具有很小或可忽略的表面不连续性。

    Method and device for processing widget system appearance
    8.
    发明申请
    Method and device for processing widget system appearance 审中-公开
    处理小部件系统外观的方法和设备

    公开(公告)号：US20130067371A1

    公开(公告)日：2013-03-14

    申请号：US13697889

    申请日：2010-09-07

    申请人： Fei Xiao

    发明人： Fei Xiao

    IPC分类号： G06F3/048

    CPC分类号： G06F9/451

    摘要： A method and a device for processing the widget system appearance is disclosed, the method can acquire current desktop attribute information of an operating system when a widget engine is started or a set time is up; and look up a pre-configured matching relationship table, acquire a parameter of the widget system appearance corresponding to the desktop attribute information, and set the widget system appearance based on the parameter. The device includes: a desktop attribute information acquiring unit and an appearance setting unit. The method and device can greatly improve user experience by adaptively adjusting the widget system appearance according to desktop attribute information set by a user.

    摘要翻译： 公开了一种用于处理小窗口系统外观的方法和设备，该方法可以在启动窗口小部件引擎或设定的时间过去时获取操作系统的当前桌面属性信息; 并查找预配置的匹配关系表，获取与桌面属性信息对应的窗口小部件系统外观的参数，并根据参数设置窗口小部件系统外观。 该设备包括：桌面属性信息获取单元和外观设置单元。 该方法和装置可以通过根据用户设置的桌面属性信息自适应地调整窗口小部件系统外观来大大提高用户体验。

    ANTIMICROBIAL COMPOUND AND PREPARATION THEREOF
    9.
    发明申请
    ANTIMICROBIAL COMPOUND AND PREPARATION THEREOF 有权
    抗微生物化合物及其制备方法

    公开(公告)号：US20120232301A1

    公开(公告)日：2012-09-13

    申请号：US13380722

    申请日：2010-04-07

    申请人： Shiguo Chen ,  Zaochuan Ge ,  Fei Xiao ,  Yangmiao Mo ,  Qianzhen Huang ,  Song Jiang

    发明人： Shiguo Chen ,  Zaochuan Ge ,  Fei Xiao ,  Yangmiao Mo ,  Qianzhen Huang ,  Song Jiang

    IPC分类号： C07F7/18

    CPC分类号： C07F7/1804

    摘要： The present invention relates to the field of organic synthesis, and provides an organosilicon betaine type antimicrobial compound having a general formula I and preparation thereof: the antimicrobial compound provided by the present invention has a reactive functional group—siloxane, which can be subjected to chemical bonding with many material interfaces, thereby endowing a material or article surface treated with the antimicrobial compound I persistent antimicrobial activity. Also, the preparation of the compound has a simple process and easily controlled conditions, and is easy to be industrialized, which facilitates its wide applications.

    摘要翻译： 本发明涉及有机合成领域，提供具有通式I的有机硅甜菜碱型抗微生物化合物及其制备方法：本发明提供的抗微生物化合物具有反应性官能团硅氧烷，其可以进行化学 与许多材料界面结合，从而赋予用抗微生物化合物I持久的抗微生物活性处理的材料或制品表面。 此外，化合物的制备方法简单，容易控制的条件，易于工业化，有利于其广泛的应用。

    Full-width array sensing of two-dimensional residual mass structure to enable mitigation of specific defects
    10.
    发明授权
    Full-width array sensing of two-dimensional residual mass structure to enable mitigation of specific defects 有权
    二维残余质量结构的全宽阵列感测能够减轻特定缺陷

    公开(公告)号：US07236711B2

    公开(公告)日：2007-06-26

    申请号：US11094454

    申请日：2005-03-31

    申请人： Aaron M. Burry ,  Christopher A. Dirubio ,  Gerald M. Fletcher ,  Eric S. Hamby ,  Martin Krucinski ,  Robert J. Mead ,  Bruce J. Parks ,  Peter Paul ,  Palghat S. Ramesh ,  Eliud Robles Flores ,  Fei Xiao

    发明人： Aaron M. Burry ,  Christopher A. Dirubio ,  Gerald M. Fletcher ,  Eric S. Hamby ,  Martin Krucinski ,  Robert J. Mead ,  Bruce J. Parks ,  Peter Paul ,  Palghat S. Ramesh ,  Eliud Robles Flores ,  Fei Xiao

    IPC分类号： G03G15/00

    CPC分类号： G03G15/1645 ,  G03G15/5041 ,  G03G2215/00037 ,  G03G2215/00059

    摘要： A defect analysis system for a xerographic print engine includes a residual mass sensor that senses the two-dimensional signature structure of residual mass remaining on a photoconductive or other substrate surface after image transfer. Preferably, the sensor is a full width array that spans substantially an entire width of the photoconductive surface. This information is then processed and analyzed to determine a specific type of transfer defect present. This may include the quantified level of defect for each detected type. The defect analysis system may also include a closed-loop control system that can adjust various xerographic process parameters using feedback based on the identification and optionally magnitude of each specific defect type. The identified print quality defect, such as mottle, streaks, point deletions, graininess, etc. can then be used to determine a customized corrective control action to be taken by the feedback control of the xerographic print engine to remedy or compensate for the defect(s).

    摘要翻译： 用于静电印刷引擎的缺陷分析系统包括残余质量传感器，其在图像转印之后感测残留在光导或其它基底表面上的残留质量的二维签名结构。 优选地，传感器是基本上跨越光电导表面的整个宽度的全宽阵列。 然后对该信息进行处理和分析，以确定存在的特定类型的转移缺陷。 这可能包括每种检测类型的量化的缺陷水平。 缺陷分析系统还可以包括闭环控制系统，其可以使用基于每个特定缺陷类型的识别和可选大小的反馈来调整各种静电印迹过程参数。 然后可以使用所识别的打印质量缺陷，例如斑驳，条纹，点删除，颗粒度等来确定由静电印刷机的反馈控制采取的定制的校正控制动作来补救或补偿缺陷（ s）。