公开(公告)号：US20040249779A1

公开(公告)日：2004-12-09

申请号：US10488782

申请日：2004-03-05

Inventor： Detlef D Nauck ,  Martin Spott ,  Benham Azvine

IPC: G06N005/02 ,  G06F017/00 ,  G06N007/02 ,  G06N007/06 ,  G06F009/44

CPC classification number: G06N7/023 ,  G05B13/0275 ,  G05B17/02 ,  G06F16/2468 ,  G06K9/6253 ,  G06K9/626 ,  G06N3/0436 ,  G06N5/048

Abstract: With known systems, when performing analysis of data, users typically have a solution-oriented view: there is a problem, and data has been collected with a view to providing some information about the problem. Usually a method is selected, based on vague knowledge about some feature of the problem. This is often sub-optimal, because the user can be assumed to be an expert in the application area, but not in data analysis. Embodiments of the invention provide a means of characterising data analysis methods in terms of tangible and non-tangible parameters such as user-friendliness, accuracy, simplicity, interpretability, speed, cost, comprehensibility, and transparency, and then matching these to some pre-specified requirements. This means is provided by a method of selecting a data analysis method in accordance with a user preference, wherein the user preference relates to a feature of the data analysis method and is represented by a fuzzy set comprising a range of values. The method comprises the following steps: (i) using the user preference to identify one or more rules corresponding to the user preference, each rule comprising at least one fuzzy set that relates features of data analysis methods to data analysis characteristics; (ii) evaluating the or each identified rule, thereby identifying an instance of a data analysis characteristic associated with the identified rule, the instance comprising a fuzzy set having a range of values; (iii) accessing a plurality of data analysis methods, each of which has a plurality of data analysis characteristics, wherein each of which data analysis characteristics is characterised by a fuzzy set having a range of values; and (iv) comparing the data analysis characteristics associated with the accessed data analysis methods with the data analysis characteristic instance in order to identify a data analysis method that matches the user preference.

Abstract translation: 使用已知的系统，当执行数据分析时，用户通常具有面向解决方案的视图：存在问题，并且收集数据以便提供关于该问题的一些信息。 通常选择一种方法，基于对问题的某些特征的模糊知识。 这通常是次优的，因为用户可以被认为是应用领域的专家，而不是在数据分析中。 本发明的实施例提供了一种在有形和非有形参数（诸如用户友好性，准确性，简单性，可解释性，速度，成本，可理解性和透明度）等方面表征数据分析方法的手段， 规定要求。 该方法是通过根据用户偏好选择数据分析方法的方法提供的，其中用户偏好与数据分析方法的特征相关，并且由包括值范围的模糊集合表示。 该方法包括以下步骤：（i）使用用户偏好来识别对应于用户偏好的一个或多个规则，每个规则包括至少一个将数据分析方法的特征与数据分析特征相关联的模糊集合; （ii）评估所述或每个识别的规则，从而识别与所识别的规则相关联的数据分析特征的实例，所述实例包括具有值范围的模糊集合; （iii）访问多个数据分析方法，每个数据分析方法具有多个数据分析特征，其中每个数据分析特征由具有值范围的模糊集合表征; 以及（iv）将与访问的数据分析方法相关联的数据分析特征与数据分析特征实例进行比较，以便识别与用户偏好相匹配的数据分析方法。

公开(公告)号：US20040210454A1

公开(公告)日：2004-10-21

申请号：US10786913

申请日：2004-02-25

Inventor： Bruce M. Coughlin ,  Raheem A. Hasan ,  William J. McNamara ,  Craig R. Shea ,  James U. Jimenez

IPC: H04N005/44 ,  G06F007/00 ,  G06F017/00 ,  G06N005/02 ,  G06F017/60

CPC classification number: G06Q10/10 ,  G06Q30/016

Abstract: The management and integration of data and categorizing and reporting the results thereof are accomplished by using at least three information levels of the data path, which comprise a transactions level, an extraction, transformation and load level, and a business information level. At the transformation and load level, data are collected from applications residing at the transactions level and extractions and calculations are performed on the collected data. The results are deposited into a data pool and presented to consumers using components residing at the business information level.

Abstract translation: 通过使用数据路径的至少三个信息级别来实现数据的管理和集成以及分类和报告其结果，数据路径包括事务级别，提取，转换和负载级别以及业务信息级别。 在转换和负载级别，从驻留在事务级别的应用程序收集数据，并对收集的数据执行提取和计算。 结果存入数据库，并使用驻留在业务信息级别的组件呈现给消费者。

公开(公告)号：US20040199484A1

公开(公告)日：2004-10-07

申请号：US10406836

申请日：2003-04-04

Inventor： Laurence Smith ,  John Tansley

IPC: G06N005/02 ,  G06F009/44 ,  G06N007/02 ,  G06N007/06 ,  G06F017/00

CPC classification number: G06F16/9027

Abstract: A method of selecting a decision tree from multiple decision trees includes assigning a Bayesian tree score to each of the decision trees. The Bayesian tree score of each decision tree is compared and a decision tree is selected based on the comparison.

Abstract translation: 从多个决策树中选择决策树的方法包括将贝叶斯树分数分配给每个决策树。 比较每个决策树的贝叶斯树分数，并根据比较选择决策树。

公开(公告)号：US20040193560A1

公开(公告)日：2004-09-30

申请号：US10396388

申请日：2003-03-26

Applicant: Casebank Technologies Inc.

Inventor： Allen Atamer

IPC: G06F017/00 ,  G06N005/02 ,  G06F017/30 ,  G06F007/00

CPC classification number: G06F17/3053

Abstract: A case based reasoning system and method for matching a problem case to at least one solved case. A solved case database stores solved case data correlated to a plurality of solved cases. An attribute database stores a set of attributes and observation cost data corresponding to each of the attributes, such that the observation cost data corresponding to an attribute is correlated to a cost of determining an attribute value corresponding to the attribute. A set of potential solved cases is determined. A set of relevant attributes for which at least one potential solved case has an attribute value and for which no corresponding problem attribute value has been input is determined and ranked based on the observation cost data for each relevant attribute.

Abstract translation: 一种基于案例的推理系统和方法，用于将问题案例与至少一个解决案例进行匹配。 解决案例数据库存储与多个解决案例相关的解决案例数据。 属性数据库存储对应于每个属性的一组属性和观察成本数据，使得与属性相对应的观察成本数据与确定与该属性对应的属性值的成本相关。 确定一组潜在的解决案例。 基于每个相关属性的观察成本数据，确定并排列至少一个潜在解决案例具有属性值并且没有输入相应的问题属性值的一组相关属性。

公开(公告)号：US20040162798A1

公开(公告)日：2004-08-19

申请号：US10648188

申请日：2003-08-27

Inventor： Masayuki Mamoto ,  Takashi Noguchi ,  Nobuyuki Kondou ,  Tatsuyuki Nakagawa ,  Hitoshi Kihara

IPC: G06F017/00 ,  G06N005/02

CPC classification number: G06F9/453

Abstract: There are provided a user information database storing for each user the current level of skill in work of the user and information related to the history of the work performed by the user, and means for judging, when the predetermined work performed by an arbitrary user is terminated, the level of skill of the user again to update the current level of skill of the user in the user information database on the basis of the complexity of the contents of the work, information related to the evaluation of the results of the work, the number of times of keyword retrieval performed by the user during the work, the current level of skill of the user, and information related to the history of the work performed in the past by the user.

Abstract translation: 提供了一种用户信息数据库，用于为每个用户存储用户的当前工作技能水平和与用户执行的工作历史有关的信息，以及用于当由任意用户执行的预定工作是 终止，用户的技能水平再次基于工作内容的复杂性，与评估结果的工作相关的信息来更新用户信息数据库中的用户的当前技能水平， 在工作期间由用户执行的关键字检索的次数，用户的当前技能水平以及与用户过去执行的工作历史有关的信息。

公开(公告)号：US20040153428A1

公开(公告)日：2004-08-05

申请号：US10306248

申请日：2002-11-27

Inventor： Gregory S. Reid ,  Timothy Ringo ,  David P. Lane ,  Elizabeth H. Lian ,  Daniel C Farrell ,  Craig Fenton ,  Elise Shearing ,  Randy Bell ,  Sevasti Wong ,  Anthony Lingham ,  Audrey Forrester ,  S. William Ives

IPC: G06F017/00 ,  G06N005/02

CPC classification number: G06Q30/02

Abstract: New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

Abstract translation: 联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

公开(公告)号：US20040138959A1

公开(公告)日：2004-07-15

申请号：US10658970

申请日：2003-09-09

Inventor： Michal Hlavac ,  Senia Maymin ,  Cynthia Breazeal ,  Milos Hlavac ,  Juraj Hlavac ,  Dennis Bromley

IPC: G06F017/60 ,  G06F017/00 ,  G06N005/02

CPC classification number: G06Q30/0209 ,  A63F13/10 ,  A63F13/58 ,  A63F2300/6018 ,  A63F2300/65 ,  G06Q30/0241 ,  G06Q30/0601 ,  G06Q30/0641 ,  G06Q30/0643 ,  G06T13/20

Abstract: The present invention provides a new and unique platform for authoring and deploying interactive characters which are powered by artificial intelligence. The platform permits the creation of a virtual world populated by multiple characters and objects, interacting with one another so as to create a life-like virtual world and interacting with a user so as to provide a more interesting and powerful experience for the user. This system can be used for entertainment purposes, for commercial purposes, for educational purposes, etc.

公开(公告)号：US20040098358A1

公开(公告)日：2004-05-20

申请号：US10328855

申请日：2002-12-24

Inventor： Karl Christian Roediger

IPC: G06F009/44 ,  G06F017/00 ,  G06N005/02

CPC classification number: G06N5/00

Abstract: An agent engine includes a definition process, the definition process operable to define a data set associated with an objective, a library storing a set of components, the components comprising at least one of a pre-programmed application, object, algorithm, function, and data set definition, and an agent generator process, the agent generator process operable to define at least one agent that includes at least one component from the library, the at least one generated agent defined to perform a function related to the objective.

Abstract translation: 代理引擎包括定义过程，可操作以定义与目标相关联的数据集的定义过程，存储一组组件的库，所述组件包括预编程应用程序，对象，算法，功能和 数据集定义和代理生成器进程，所述代理生成器进程可操作以定义至少一个代理，所述代理包括来自所述库的至少一个组件，所述至少一个生成的代理被定义为执行与所述目标相关的功能。

公开(公告)号：US20040083194A1

公开(公告)日：2004-04-29

申请号：US10622265

申请日：2003-07-17

Inventor： Yuh-Cherng Wu ,  Huiling Gong

IPC: G06N005/00 ,  G06F017/00 ,  G06N005/02

CPC classification number: G06F17/30557 ,  G06Q10/10

Abstract: A system is disclosed that generates a data source representation using at least one data source. The system includes a set of services that synchronize the data source representation with the data source, or sources, from which the data source representation is generated. The system also includes a set of services that operate on a data source representation to access and manage information stored in a data source, or sources, from which the data source representation is generated.

Abstract translation: 公开了一种使用至少一个数据源生成数据源表示的系统。 该系统包括一组服务，其将数据源表示与数据源或来自数据源表示的来源同步。 该系统还包括一组对数据源表示进行操作的服务，以访问和管理存储在数据源或源中的信息，从该数据源生成数据源表示。

公开(公告)号：US20040059698A1

公开(公告)日：2004-03-25

申请号：US10253201

申请日：2002-09-23

Inventor： Edward P. Katz

IPC: G06F017/00 ,  G06N005/02

CPC classification number: G06N5/043 ,  Y10S707/99931

Abstract: A computer-implemented method and system for implementing a software agent control architecture. The method includes the step of generating a plurality of agents, wherein the agents are respectively configured to implement a rule-based behaviour. Respective rule sets for each of the agents are accessed, wherein the rule sets are configured for processing using respective rule engines of each of the agents. Respective incoming messages are received and delivered to the agents. The rule-based behaviour for each of the agents is implemented by processing the incoming messages using the rule engines.

Abstract translation: 一种用于实现软件代理控制架构的计算机实现的方法和系统。 该方法包括生成多个代理的步骤，其中代理分别被配置为实现基于规则的行为。 访问每个代理的相应规则集，其中规则集被配置为使用每个代理的相应规则引擎进行处理。 相应的传入消息被接收并传递给代理。 每个代理的基于规则的行为通过使用规则引擎处理传入的消息来实现。