公开(公告)号：WO2020123608A1

公开(公告)日：2020-06-18

申请号：PCT/US2019/065649

申请日：2019-12-11

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  BROZOVICH, Roy, S. ,  FOREMAN, Jacob, G. ,  KELLEY, Brett, A.

IPC: G06Q10/00 ,  G07C5/08

Abstract: In an embodiment, a method includes receiving, from a computing device, (i) a user identifier, (ii) a vehicle identifier for a vehicle, and (iii) contextual information related to vehicle service content currently displayed on the computing device. Based on the contextual information, the method includes determining a vehicle scan tool function to perform on the vehicle. The method further includes identifying a vehicle scan tool associated with the user identifier. The method also includes causing a selectable vehicle scan tool initialization option to be displayed on the computing device. The method further includes receiving, from the computing device, a selection of the selectable vehicle scan tool initialization option. In response to receiving the selection, the method additionally providing instructions to initialize the vehicle scan tool to perform the vehicle scan tool function on the vehicle.

公开(公告)号：WO2020086445A1

公开(公告)日：2020-04-30

申请号：PCT/US2019/057179

申请日：2019-10-21

Applicant: SNAP-ON INCORPORATED

Inventor： COVINGTON, Joshua, C. ,  MERG, Patrick, S. ,  FOREMAN, Jacob, G.

IPC: G06Q10/00 ,  G06Q10/06 ,  G06Q50/30

Abstract: An example method includes receiving, at a computing system, a first user input from a user interface during operation of a vehicle and responsive to receiving the first user input, determining a time of reception for the first user input. The method further includes receiving a first set of parameters from the vehicle that correspond to a first parameter identifier (PID). The method also includes determining a time of reception for each parameter, and based on the time of reception for the first user input and the time of reception for each parameter of the first set of parameters, determining a first temporal position for an indicator configured to represent the first user input on a graph of the parameters corresponding to the first PID. The method further includes displaying, on a display interface, the graph of the parameters corresponding to the first PID with the indicator in the first temporal position.

公开(公告)号：WO2017058789A1

公开(公告)日：2017-04-06

申请号：PCT/US2016/053951

申请日：2016-09-27

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  MERCER, Todd ,  COVINGTON, Joshua, C. ,  CACABELOS, Kahlil, H. ,  SOUTHWARD, Thomas

IPC: G06Q10/00 ,  G06F17/30

CPC classification number: G06Q10/20 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04855 ,  G06F17/30268 ,  G09G5/003 ,  G09G2370/022 ,  G09G2380/10

Abstract: A method and system for generating a displayable page with a display card is described. A computer server receives data indicating a vehicle symptom and searches a computer-readable database to determine a most-likely cause of the vehicle symptom, a most-probable component associated with the most-likely cause, a component-type identifier associated with the most-probable component, a subset of information categories from among a set of information categories associated with at least one component-type identifier, and data to populate the display card. The server generates the displayable page including the display card and the data to populate in the display card. The server transmits the displayable page to a display device tor displaying the displayable page on a display screen. The server receives data indicating selection of an action trigger in the display card occurred and responsively provides the display device with data to update the display card or another displayable page.

Abstract translation: 描述用于生成具有显示卡的可显示页面的方法和系统。 计算机服务器接收指示车辆症状的数据，并且搜索计算机可读数据库以确定车辆症状的最可能的原因，与最可能的原因相关联的最可能的组件，与最多可能的原因相关联的组件类型标识符 可能的组件，与至少一个组件类型标识符相关联的一组信息类别中的信息类别的子集，以及用于填充显示卡的数据。 服务器生成可显示的页面，包括显示卡和要填充在显卡中的数据。 服务器将可显示页面发送到在显示屏幕上显示可显示页面的显示设备。 服务器接收指示显示卡中动作触发的选择的数据，响应地向显示装置提供更新显示卡或另一可显示页面的数据。

公开(公告)号：WO2018232306A1

公开(公告)日：2018-12-20

申请号：PCT/US2018/037856

申请日：2018-06-15

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  MERCER, Todd ,  BROZOVICH, Roy, Steven

IPC: G06Q10/00

Abstract: An example method includes receiving a plurality of vehicle service jobs to be performed in a given time window. The method further includes receiving technician performance data for a plurality of technicians, wherein the technician performance data for a given technician is indicative of past performances by the given technician of one or more of the vehicle service jobs. The method additionally includes determining, based on the technician performance data, a plurality of scoring metrics corresponding to the plurality of vehicle service jobs for each of the plurality of technicians. The method also includes determining, based on the scoring metrics, suggested technician assignments of individual technicians of the plurality of technicians to each vehicle service job of the plurality of vehicle service jobs. The method further includes providing, for presentation on a display, a technician assignment interface that shows the suggested technician assignments.

公开(公告)号：WO2017079465A1

公开(公告)日：2017-05-11

申请号：PCT/US2016/060373

申请日：2016-11-03

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  LEWIS, Bradley, R.

IPC: G06Q10/00

CPC classification number: G06Q10/20 ,  G06F17/30598 ,  G07C5/00

Abstract: A processor may determine that a particular computer-readable vehicle repair order (RO) (e.g., including first and second RO portions) corresponds to an existing cluster of ROs due to the particular RO including RO data that refers to a particular vehicle symptom. The processor may determine that the first RO portion, includes first data representative of a non specific vehicle component and may then responsively also determine that the second RO portion includes second data that the at least one processor can use to determine a specific vehicle component associated with the particular RO. Responsively, the processor may determine the specific vehicle component based on the first and second data and may then add the particular RO to a different cluster of ROs that is arranged to contain ROs that correspond to the particular vehicle symptom and to the specific vehicle component.

Abstract translation: 由于包括RO数据的特定RO，处理器可以确定特定的计算机可读车辆修理订单（RO）（例如，包括第一和第二RO部分）对应于现有的RO集群， 指的是特定的车辆症状。 处理器可以确定第一RO部分包括表示非特定车辆部件的第一数据，并且然后可以响应地还确定第二RO部分包括第二数据，该第二数据可以用于确定与第二RO数据相关联的特定车辆部件 特定的RO。 响应地，处理器可以基于第一数据和第二数据确定特定车辆部件，然后可以将该特定RO添加到被布置为包含对应于特定车辆症状的RO和特定车辆部件的RO的不同的集群。

公开(公告)号：WO2017019693A1

公开(公告)日：2017-02-02

申请号：PCT/US2016/044057

申请日：2016-07-26

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  MERCER, Todd

IPC: G06Q10/00 ,  G06Q10/06 ,  G07C5/00

CPC classification number: G06F17/30528 ,  G06F17/30554 ,  G06F17/30784 ,  G06F17/3084 ,  G06Q10/06 ,  G06Q10/20 ,  G07C5/008 ,  G07C5/0808

Abstract: An example method includes receiving a first service procedure including a plurality of procedural steps for servicing a vehicle, identifying at least one procedural step of the plurality of procedural steps to supplement with supplemental service information, receiving information about vehicles sharing one or more attributes with the vehicle, determining at least one piece of supplemental service information to supplement the at least one identified procedural step, and providing a supplemented service procedure comprising the first service procedure with the at least one piece of supplemental service information included with the at least one identified procedural step.

Abstract translation: 示例性方法包括接收包括用于维修车辆的多个程序步骤的第一服务过程，识别多个程序步骤的至少一个程序步骤以补充补充服务信息，接收与车辆共享一个或多个属性的车辆的信息， 确定至少一条补充服务信息以补充所述至少一个所识别的程序步骤，以及提供包括所述第一服务程序的补充服务程序，所述补充服务程序与所述至少一个补充服务信息一起包括在所述至少一个所识别的程序 步。

公开(公告)号：WO2021030103A8

公开(公告)日：2021-02-18

申请号：PCT/US2020/044931

申请日：2020-08-05

Applicant: SNAP-ON INCORPORATED

Inventor： COVINGTON, Joshua, C. ,  NERI, Ozzy ,  MERG, Patrick, S. ,  WILLIAMSON, Joshua, D. ,  LEWIS, Bradley, R. ,  KELLEY, Brett, A. ,  BROZOVICH, Roy, S. ,  GRAMMATICO, Joseph, R. ,  FOREMAN, Jacob, G.

IPC: G07C5/08 ,  G07C5/00 ,  B60R16/0234 ,  G07C2205/02 ,  G07C5/006 ,  G07C5/008 ,  G07C5/0808 ,  G07C5/0825 ,  G07C5/085

Abstract: An example method involves receiving, at a computing system, vehicle diagnostic information from a vehicle. The vehicle diagnostic information may include one or more sets of parameters corresponding to parameter identifiers (PIDs). The method further involves identifying a first set of parameters corresponding to a PID representing a state of a particular system of the vehicle and determining, using the first set of parameters, a current value of the PID. The method may also involve performing a comparison between the current value and a predetermined value for the PID and determining a health of the particular system of the vehicle such that the health reflects a difference between the current value and the predetermined value for the PID. The method may also involve displaying, by the computing system at a graphical interface, a vehicle health record representing the health of the particular system of the vehicle.

公开(公告)号：WO2020154030A1

公开(公告)日：2020-07-30

申请号：PCT/US2019/062457

申请日：2019-11-20

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  BROZOVICH, Roy, S. ,  GRAMMATICO, Joseph, R. ,  COVINGTON, Joshua, C.

IPC: G05B19/042 ,  G07C5/08

Abstract: A diagnostic tool includes a processor, display, and memory storing instructions to perform scan tool functions (STF) including transmitting a message to a vehicle. The STF include first and second STF for first and second systems of the vehicle. Additional stored instructions are executable to display: a first user-interface screen (UIS) including a first user-selectable control (USC) for a first scanner job performable on the vehicle, and a second UIS in response to selection of the USC of the first UIS. The second UIS includes a first USC including an indicator of the first STF, and a second USC including an indicator of the second STF. In response to a selection of the first USC, a first message addressed to a component of the first system is transmitted. In response to a selection of the second USC, a second message addressed to a component of the second system is transmitted.

公开(公告)号：WO2017079466A1

公开(公告)日：2017-05-11

申请号：PCT/US2016/060374

申请日：2016-11-03

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  LEWIS, Bradley, R.

IPC: G06Q10/06 ,  G06Q10/00

CPC classification number: G06Q10/20 ,  G06F17/30604 ,  G06Q10/06 ,  G07C5/00

Abstract: A processor may determine that a first repair order (RO) of art existing cluster of ROs (e.g. corresponding to first and second vehicle symptoms and to first and second corrective actions) refers to a first vehicle related to a set of vehicles. The processor may identify ROs that refer to vehicles from the set and may determine among these identified ROs (i) a first relationship between the first symptom and the first action without the first symptom relating to the second action and/or (ii) a second relationship between the second symptom and the second action without the second symptom relating to the first action. The processor may (i) if the first relationship exists, add the first RO to a first different cluster corresponding to the first relationship and (is) if the second relationship exists, add the first RO to a second different cluster corresponding to the second relationship.

Abstract translation: 处理器可以确定现有技术RO集合的第一修理订单（RO）（例如，对应于第一和第二车辆症状以及第一和第二修正操作）涉及与第一车辆有关的第一车辆 一组车辆。 处理器可以识别参考来自该组的车辆的RO，并且可以在这些识别的RO之中确定（i）第一症状与第一动作之间的第一关系，而没有涉及第二动作的第一症状和/或（ii）第二 第二症状与第二动作之间的关系，而没有与第一动作有关的第二症状。 处理器可以（i）如果第一关系存在，则将第一RO添加到与第一关系对应的第一不同集群，并且（是）如果第二关系存在，则将第一RO添加到与第二关系对应的第二不同集群

公开(公告)号：WO2017023729A1

公开(公告)日：2017-02-09

申请号：PCT/US2016/044644

申请日：2016-07-29

Applicant: SNAP-ON INCORPORATED

Inventor： MERG, Patrick, S. ,  FOREMAN, Jacob, G. ,  LEWIS, Bradley, R.

IPC: G06Q10/00

CPC classification number: G06Q10/20 ,  G07C5/008 ,  G07C5/02 ,  G07C5/08 ,  H04L67/125

Abstract: Methods and systems may relate to clustering of repair orders based on alternative repair indicators. Accordingly, a processor may determine that a particular computer- readable vehicle repair order (RO) corresponds to an existing cluster of ROs due to the particular RO including data that refers to a particular vehicle symptom. This existing cluster may be arranged to contain ROs that correspond to the particular vehicle symptom. In response to determining that the particular RO correspond to the existing cluster, the processor may determine that the particular RO includes data indicating an alternative repair that defines a vehicle repair for resolving the particular vehicle symptom other than by replacement of a particular vehicle component. Responsively, the processor may add the particular RO to a different cluster of ROs. This different cluster may be arranged to contain ROs that correspond to the particular vehicle symptom and to the alternative repair.

Abstract translation: 方法和系统可能涉及基于替代修复指标的维修订单集群。 因此，由于特定的RO包括涉及特定车辆症状的数据，处理器可以确定特定的计算机可读车辆修理订单（RO）对应于现有的RO集群。 该现有集群可以被布置成包含对应于特定车辆症状的RO。 响应于确定特定RO对应于现有集群，处理器可以确定特定RO包括指示除了通过替换特定车辆部件之外的用于解决特定车辆症状的车辆修理的替代性修复的数据。 响应地，处理器可以将特定的RO添加到不同的RO簇。 该不同的集群可以被布置成包含对应于特定车辆症状的RO和替代修复。