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    EDGE INJECTED SPEECH IN CALL CENTERS
    1.
    发明申请
    EDGE INJECTED SPEECH IN CALL CENTERS 审中-公开
    呼叫中心边缘注入口语

    公开(公告)号：WO2016089463A1

    公开(公告)日：2016-06-09

    申请号：PCT/US2015/050448

    申请日：2015-09-16

    Applicant: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

    Inventor： JAYAPALAN, Vijay ,  YARBROUGH, Greg ,  SMITH, Eric

    IPC: H04M3/51 ,  G10L21/013 ,  H04M3/493

    CPC classification number: H04M3/5166 ,  G10L13/0335 ,  G10L13/043 ,  G10L2021/0135 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/255 ,  H04M2203/306

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

    Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于在呼叫期间接收来自代理的输入，其中输入引导一个或多个处理器将代理人的语音中的记录语句注入呼叫 ，并且代理人语音中的记录语句存储在计算机可读文件中。 基于与输入相关联的数据并响应于接收输入来获取代理人语音中的记录语句。 并将代理人语音中的记录语句插入到通话的媒体流中。

    ALARM SERVICE SYSTEM AND METHOD USING MOBILE COMMUNICATION TERMINAL
    2.
    发明申请
    ALARM SERVICE SYSTEM AND METHOD USING MOBILE COMMUNICATION TERMINAL 审中-公开
    报警服务系统和使用移动通信终端的方法

    公开(公告)号：WO2005086506A1

    公开(公告)日：2005-09-15

    申请号：PCT/KR2005/000610

    申请日：2005-03-04

    Applicant: KOH, Jean

    Inventor： KOH, Jean

    IPC: H04Q7/24

    CPC classification number: H04M1/72522 ,  H04M1/57 ,  H04M3/42051 ,  H04M3/42059 ,  H04M3/5116 ,  H04M2203/256 ,  H04M2203/301 ,  H04M2203/306 ,  H04W4/00

    Abstract: An alarm service system and method using a mobile communication terminal are disclosed. The alarm service method includes the following steps. At the first step, alarm service information, including an alarm condition for alarm service, is set. At the second step, information, which is used to determine the alarm condition, is acquired from a corresponding external server. At the third step, whether the information acquired from the external server meets the alarm condition is determined. At the fourth step, an alarm service server notifies the mobile communication terminal of an alarm by transmitting a call to the mobile communication terminal using a calling Identification (ID) if it is determined that the information meets the alarm condition.

    Abstract translation: 公开了一种使用移动通信终端的报警服务系统和方法。 报警服务方式包括以下步骤。 在第一步，设置报警服务信息，包括报警服务的报警条件。 在第二步，从相应的外部服务器获取用于确定报警条件的信息。 在第三步，确定从外部服务器获取的信息是否满足报警条件。 在第四步骤中，如果确定信息满足报警条件，则报警服务服务器通过使用主叫标识（ID）向移动通信终端发送呼叫来通知移动通信终端。

    AUTO ATTENDANT WITH LIBRARY OF RECOGNISABLE NAMES
    3.
    发明申请
    AUTO ATTENDANT WITH LIBRARY OF RECOGNISABLE NAMES 审中-公开
    具有可识别名称的图书馆的自动出席者

    公开(公告)号：WO00059193A1

    公开(公告)日：2000-10-05

    申请号：PCT/EP2000/002754

    申请日：2000-03-23

    IPC: G10L13/00 ,  G10L15/00 ,  G10L15/22 ,  H04M3/42 ,  H04M3/487 ,  H04M3/493 ,  H04M3/50 ,  H04M3/527 ,  H04M3/533 ,  H04Q3/58

    CPC classification number: H04M3/487 ,  G10L15/22 ,  H04M3/4931 ,  H04M3/527 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/306 ,  H04M2203/308

    Abstract: An automated telephone operator platform (e.g., an auto attendant) has a natural names library associated therewith. The natural names library comprises a large database of audio files representing common objects expected to be recognized by a telephone-based ASR application associated with or executing on the platform. Whenever the ASR application requires playback of an object file (e.g., a user's name associated with a mailbox), the system first determines whether the user has recorded a sample of his or her own voice. If so, the user's actual voice sample is output. If, however, the user's actual voice sample is not available or has not been recorded, the ASR application accesses the database to retrieve objects files from which it then builds an appropriate output string.

    Abstract translation: 自动电话运营商平台（例如，自动话务员）具有与其相关联的自然名称库。 自然名称库包括音频文件的大型数据库，其表示预期由与平台相关联或在平台上执行的基于电话的ASR应用程序识别的公共对象。 每当ASR应用程序需要播放目标文件（例如，与邮箱相关联的用户名称）时，系统首先确定用户是否已经记录了他或她自己的声音的样本。 如果是，则输出用户的实际语音样本。 然而，如果用户的实际语音样本不可用或尚未记录，则ASR应用程序访问数据库以检索对象文件，然后从中构建适当的输出字符串。

    MOBILE SECURITY TECHNOLOGY
    6.
    发明申请
    MOBILE SECURITY TECHNOLOGY 审中-公开
    移动安全技术

    公开(公告)号：WO2014182638A3

    公开(公告)日：2015-10-29

    申请号：PCT/US2014036871

    申请日：2014-05-05

    Applicant: DECHARMS CHRISTOPHER

    Inventor： DECHARMS CHRISTOPHER

    IPC: H04W4/02

    CPC classification number: H04W4/22 ,  G06Q50/265 ,  G08B13/196 ,  H04L65/1059 ,  H04L65/1069 ,  H04L65/1096 ,  H04L65/403 ,  H04L67/18 ,  H04L67/26 ,  H04M1/72536 ,  H04M3/567 ,  H04M2201/50 ,  H04M2203/306 ,  H04M2242/04 ,  H04M2242/30 ,  H04N7/147 ,  H04N7/148 ,  H04N7/15 ,  H04W4/02 ,  H04W4/021 ,  H04W76/023

    Abstract: In one implementation, a computer-implemented method includes determining a location of a mobile computing device using one or more of a plurality of data sources; communicating, by the mobile computing device, with another computing device as part of a two-way video chat session over a first network connection, the communicating including transmitting the location of the mobile computing device; displaying, as part of the two-way video chat session, real-time video from the other computing device; recording video using one or more cameras that are accessible to the mobile computing device; and transmitting, over a second network connection, the video to a remote storage system for persistent storage.

    Abstract translation: 在一个实现中，计算机实现的方法包括使用多个数据源中的一个或多个来确定移动计算设备的位置; 由移动计算设备通过第一网络连接与作为双向视频聊天会话的一部分的另一计算设备进行通信，所述通信包括传送移动计算设备的位置; 作为双向视频聊天会话的一部分，显示来自其他计算设备的实时视频; 使用可由移动计算设备访问的一个或多个摄像机记录视频; 以及通过第二网络连接将所述视频发送到用于持久存储的远程存储系统。

    METHOD AND SYSTEM FOR SIMULTANEOUSLY MANAGING A PLURALITY OF SIMULATED REAL-TIME CONVERSATIONS
    7.
    发明申请
    METHOD AND SYSTEM FOR SIMULTANEOUSLY MANAGING A PLURALITY OF SIMULATED REAL-TIME CONVERSATIONS 审中-公开
    同时管理模拟实时对话的多项式的方法和系统

    公开(公告)号：WO2011116190A1

    公开(公告)日：2011-09-22

    申请号：PCT/US2011/028816

    申请日：2011-03-17

    Applicant: MUNNS, Jacob ,  ROSELUND, Darren ,  EARNSHAW, Berton

    Inventor： MUNNS, Jacob ,  ROSELUND, Darren ,  EARNSHAW, Berton

    IPC: H04M11/00

    CPC classification number: H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2203/306

    Abstract: A method and system is disclosed for managing a plurality of simulated real¬ time conversations simultaneously with a plurality of callers. The disclosure includes personalizing a number of selectable audio responses associated with a call script in an agent-operator's own unique voice, interacting with a caller, and selecting an audio response for subsequent presentation to the caller, from the selectable audio responses when operating in the agent-operator assist mode. The call script includes a number of segments, including segments associated with the selectable audio responses. The interaction with the caller is selectable among an automated mode, an agent- operator assist mode, and an agent- operator mode.

    Abstract translation: 公开了用于与多个呼叫者同时管理多个模拟实时对话的方法和系统。 本公开包括个人化与代理操作者自己的独特语音中的呼叫脚本相关联的多个可选择的音频响应，与呼叫者交互，以及当在可操作的音频响应中时，从可选择的音频响应中选择用于随后呈现给呼叫者的音频响应 代理操作员辅助模式。 呼叫脚本包括多个段，包括与可选音频响应相关联的段。 与来电者的交互在自动模式，代理操作员辅助模式和代理操作员模式之间是可选择的。

    SYSTEM AND METHOD FOR MANAGING CALLS OF AN AUTOMATED CALL MANGEMENT SYSTEM
    9.
    发明申请
    SYSTEM AND METHOD FOR MANAGING CALLS OF AN AUTOMATED CALL MANGEMENT SYSTEM 审中-公开

    公开(公告)号：WO2018237399A1

    公开(公告)日：2018-12-27

    申请号：PCT/US2018/039363

    申请日：2018-06-25

    Applicant: ATOMIC LABS, LLC ,  ABRAHAM, Jack, Phillip

    Inventor： ABRAHAM, Jack, Phillip

    IPC: G10L13/08 ,  G10L13/027

    CPC classification number: H04M3/5183 ,  G10L13/00 ,  G10L13/043 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5235 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/306

    Abstract: Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

    MULTILEVEL MARKETING SYSTEM AND METHOD
    10.
    发明申请
    MULTILEVEL MARKETING SYSTEM AND METHOD 审中-公开
    多层次营销系统和方法

    公开(公告)号：WO2018044207A1

    公开(公告)日：2018-03-08

    申请号：PCT/RU2017/050081

    申请日：2017-08-30

    Applicant: "SESSION" LIMITED LIABILITY COMPANY

    Inventor： SIRAKANYAN, Narek Aramovich ,  BOGDANCHIKOV, Evgeny Sergeevich

    IPC: G06Q30/02

    CPC classification number: G06Q30/01 ,  G06Q10/06398 ,  G06Q10/1097 ,  G06Q30/02 ,  G06Q30/0203 ,  G06Q30/0611 ,  G06Q40/025 ,  G06Q40/06 ,  H04L67/04 ,  H04L67/20 ,  H04M1/72525 ,  H04M3/5158 ,  H04M2203/306 ,  H04M2203/405

    Abstract: A system and method for managing a hierarchy of a plurality of distributors over a computer network is disclosed. In one aspect the system includes a server in communication with at least one third party marketing server and at least one distributor database; and a plurality of distributor devices communicating over the computer network with the server, the plurality of distributor devices each operating a distributor mobile application, the distributor mobile application configured to determine a business value for each of the plurality of distributors based on the business information provided by the at least one third party marketing server, wherein the business value is updated on the at least one distributor database via the server over the computer network. The system allows for investment in the plurality of distributors by investors.

    Abstract translation: 公开了一种用于通过计算机网络管理多个分配器的层级的系统和方法。 在一个方面，该系统包括与至少一个第三方营销服务器和至少一个分销商数据库通信的服务器; 以及多个经由所述计算机网络与所述服务器通信的分销商设备，所述多个分销商设备各自操作分销商移动应用，所述分销商移动应用被配置为基于所提供的商业信息为所述多个分销商中的每一个确定商业价值 通过所述至少一个第三方营销服务器，其中所述商业价值在所述计算机网络上经由所述服务器在所述至少一个分销商数据库上被更新。 该系统允许投资者对多个分销商进行投资。

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