Abstract:
A system and method for predictive dialing from a centralized or network based apparatus (10) available to calling agents geographically separated from both the apparatus (10) and other agents. A user communicates call management information via a network connection to a predictive dialing apparatus (10) to configure the apparatus for the user's particular needs. Thereafter, the apparatus (10) may instigate a calling campaign unattended, utilizing technology such as interactive voice response, or upon calling agents connecting to the apparatus (10). Agents connecting to the apparatus (10) do so utilizing various network connections (150, 151), and network elements (101-108, 114, 115). The apparatus (10) communicates call management information as well as call statistics to the user via the various network connections (150, 151).
Abstract:
A flexible service access code (FLEX SAC) permits originating callers to dial up to a fifteen-digit extension in place of a traditional service access code (SAC), such as for example a "700", "800" and "900" extension followed by a seven-digit extension. In addition to providing the originating caller, the destination caller, and the long distance carrier greater flexibility in the digits dialed for a SAC call, FLEX SAC permits routing on private trunks and remote access trunks, as well as the shared access trunks conventionally used for SAC calls. If the switch supports FLEX SAC calls, a FLEX SAC table (pertaining to the originating trunk group over which the call was routed) is parsed to find the called number. If the called number is found in the FLEX SAC table, additional fields indicating ANI screening, OLI screening, external routing, and the transaction group are parsed in the relevant FLEX SAC table.
Abstract:
If an access code specifying an interexchange carrier (IXC) (30) is entered by a caller (11, 12), the switch of the LEC (21, 22) routing such a call to the specified IXC (30) is arranged to transmit to the IXC (30) an indication that an access code was entered. The indication may be transmitted as a signaling system 7 (SS7) message, or a portion thereof. The LEC (20) may also provide an indication that the carrier whose access code was entered was not the IXC carrier (30) to which the calling telephone line was PIC'd. Advantageously, using the transmitted indication, an IXC (30) can determine the number of instances in a predetermined time period that calls were placed using its access code, thereby verifying the effectiveness of its advertisements for use of the access code.
Abstract:
A system for automatically handling incoming telephone calls including a circuit for receiving an incoming telephone call arriving at an incoming line, a circuit (18) for receiving telephony information about the incoming telephone call, a circuit for assigning one of a plurality of possible application programs to handle the call based upon the information, the circuit (38) for assigning including a call discrimination subsystem, at least one application program including queries for obtaining further information about the call, and a circuit for returning control to the call discrimination subsystem to reassign the call based upon the telephony information and the further information.
Abstract:
A system and method to detect a call trigger during a call without requiring a service platform to remain connected to the call. A first communication device (106) transmits a call having call signaling and user communications. A signaling processor (112) receives the call signaling from the first communication device and selects a connection to a second communication device (108). An interworking unit (114) receives the user communications from the first communication device and converts the user communications from a time division multiplex format to asynchronous transfer mode cells that identify a selected connection to the second communication device. The interworking unit detects a call trigger in the user communications. The interworking unit transmits call trigger data to the signaling processor. The signaling processor processes the call trigger data and, upon validating the call trigger, instructs the interworking unit to transport the user communications to asynchronous transfer mode cells that identify the selected connection to the thrid communication device (110) and transports the user communications to the third communication device.
Abstract:
A remote call control system comprises a local area network, a network server, a call control server, a plurality of client machines connected to the network server over the local area network, and a telephone switch responsive to instructions from the call control server using a call control protocol to establish connections between telephone sets. Call control applets are downloaded on demand from the server to the client machines for running on the clients. A call control bridge for passes control messages between the applets running on the client machines and the call control server to permit a user operating a client machine to exercise selective control over calls controlled by the call server.
Abstract:
An agent speech detector system (100) comprises an interface circuit (104), a supervisor computer system (105) and an agent unit (106). An agent unit (106) includes an input device (114) and an agent terminal (112) which detects whether an agent speaks during a telephone call routed to the agent by a telephonic switch (102). An interface circuit (104) may interconnect the agent terminal (112) and the telephonic switch (102). An agent console (107) may be interposed between the interface circuit (104) and the telephonic switch (102). The telephonic switch (102), preferably an automatic call distributor (ACD), routes telephone calls generated by callers at telephonic units (108) and transmitted over a telephonic network (110). The headset provides audio communications between the agent and the caller through the telephonic switch (102). The headset typically includes a microphone (115) and one or more speakers (116).
Abstract:
DC level control for an electronic telephone line card which filters the DC component from the input audio signal, determines the gain setting of the transmit path, develops a DC adjust voltage opposite to that of the DC shift component and subtracts the DC adjust voltage to the input voltage to cancel the DC shift component. A quantized, discontinuous feedback path is implemented to respond only to DC shifts so the AC operation remains substantially unaffected. Such discontinuous feedback eliminates stability and impedance matching problems introduced with continuous feedback solutions. A DC control circuit according to the present invention includes a low pass filter for detecting DC shifts, a quantizer for asserting an incremental signal, a threshold detector for activating adjustment functions, and an accumulator for developing the DC adjust voltage by incremental steps. A long term low pass filter and reset circuit resets the accumulator to cancel residual DC adjust voltages which might otherwise reduce the dynamic range of the telephone line transmit path.
Abstract:
A telephone subscriber (20A) to a long distance telecommunication system is permitted, in accordance with this invention, to enter changes in real time utilizing a conventional Touch-tone telephone to control the routing or handling of incoming calls. A real-time update network control point (RTU NCP) (62) is accessed by subscribers and contains input steps, which controls the entry of changes by the subscriber. Upon the completion of the entry by the subscriber of the desired changes in RTU NCP, the latter causes the changes to be transmitted to the subscriber's NCP (SUB NCP) (74a), which controls the processing of incoming calls to a directory number associated with the subscriber based on subscriber data stored in the SUB NCP. The SUB NCP data corresponding to the subscriber is modified in accordance with the changes, so that incoming calls will be handled in accordance with the changed subscriber data.