公开(公告)号：US09998517B2

公开(公告)日：2018-06-12

申请号：US14929893

申请日：2015-11-02

Applicant: Avaya Inc.

Inventor： Jean Meloche ,  Heinz Teutsch ,  Shalini Yajnik ,  Mehmet Balasaygun

IPC: H04L29/06 ,  H04L12/24 ,  H04L12/26

CPC classification number: H04L65/608 ,  H04L41/22 ,  H04L41/5032 ,  H04L43/06 ,  H04L43/062 ,  H04L43/0829 ,  H04L43/0852

Abstract: Systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol (RTCP) to obtain end-to-end session information. The system receives an RTCP extension that is associated with an RTCP packet in a communication session. The RTCP extension may include an instruction for transmitting RTCP data based on a triggering event. The RTCP extension can be configured to propagate along the communication session. Next, in response to the triggering event, the system can transmit the RTCP data to an address defined by the instruction as a destination address for receiving information associated with the triggering event.

公开(公告)号：US20150304359A1

公开(公告)日：2015-10-22

申请号：US14255429

申请日：2014-04-17

Applicant: AVAYA INC.

Inventor： Mehmet Balasaygun ,  Joel Ezell ,  John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/105 ,  H04L65/1069

Abstract: Application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions using an enterprise Session Initiation Protocol (SIP) engine, and related methods, systems, and computer-readable media are disclosed. In one embodiment, a method comprises receiving, by session token converter of enterprise device, an incoming WebRTC session description token. The method comprises generating, by session token converter, outgoing SIP request message. The method comprises sending, by session token converter, outgoing SIP request message to enterprise SIP engine and applying, by enterprise SIP engine, enterprise policies based on outgoing SIP request message. The method comprises, responsive to applying enterprise policies, sending incoming SIP request message to enterprise device. The method comprises converting, by session token converter, incoming SIP request message into outgoing WebRTC session description token, and sending outgoing WebRTC session description token to a target device.

Abstract translation: 公开了使用企业会话发起协议（SIP）引擎和相关方法，系统和计算机可读介质的Web实时通信（WebRTC）交互式会话的企业策略的应用。 在一个实施例中，一种方法包括通过企业设备的会话令牌转换器接收传入的WebRTC会话描述令牌。 该方法包括通过会话令牌转换器生成输出SIP请求消息。 该方法包括通过会话令牌转换器向企业SIP引擎发送出站SIP请求消息，并通过企业SIP引擎根据传出的SIP请求消息应用企业策略。 该方法包括响应于应用企业策略，向企业设备发送传入的SIP请求消息。 该方法包括通过会话令牌转换器将传入的SIP请求消息转换成输出的WebRTC会话描述令牌，以及向目标设备发送传出的WebRTC会话描述令牌。

公开(公告)号：US11388203B2

公开(公告)日：2022-07-12

申请号：US15335735

申请日：2016-10-27

Applicant: Avaya Inc.

Inventor： Stephen Whynot ,  Mehmet Balasaygun ,  Manish Chatterjee

IPC: G06F15/16 ,  H04L65/1069 ,  H04L65/10 ,  H04L67/02 ,  H04L12/46 ,  H04L65/1045

Abstract: Embodiments provide systems and methods for exchanging media through an edge server between different communication networks. More specifically, embodiments of the present disclosure provide systems and methods for establishing and conducting voice and/or video communications between one or more parties on a private network, such as within an enterprise, and one or more parties on a different network such as another private network or an open network such as the Internet using an edge server of the enterprise network. This edge server, also referred to herein as a Session Border Controller (SBC), can be adapted to allow media packets to traverse through a port typically kept open by enterprise firewalls and used for other data exchanges such as HyperText Transfer Protocol (HTTP) data traffic. The SBC can also provide multiplexing and demultiplexing of media streams through the same port and address to traverse firewalls between the different communication networks.

公开(公告)号：US20200296209A1

公开(公告)日：2020-09-17

申请号：US16354628

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： Dragan Grebovic ,  Mehmet Balasaygun ,  Stephen McIntyre

IPC: H04M3/42 ,  H04M1/725

Abstract: An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.

公开(公告)号：US20190245895A1

公开(公告)日：2019-08-08

申请号：US15890998

申请日：2018-02-07

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Eric Cooper

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L65/1006 ,  H04L65/105 ,  H04L67/26 ,  H04L67/28

Abstract: A first Session Initiation Protocol (SIP) INVITE message is received to establish a communication session where a communication application, in a first communication endpoint that is used to establish the communication session has been suspended or is not running. A first message is sent that causes the communication application to become active. A second message is received from that indicates that the communication application is active. Various processes are then used to establish the communication session with the previously suspended or not running communication application.

公开(公告)号：US20190141491A1

公开(公告)日：2019-05-09

申请号：US15807322

申请日：2017-11-08

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Adrian Lee ,  Ruby Agarwal

IPC: H04W4/20 ,  H04W4/00 ,  G06F9/54 ,  H04L29/08

Abstract: A registration is received from an application framework. The registration is for the application framework to be notified of an event managed by a service gateway. The event is based on a communication service provided by the service gateway. The service gateway detects the event. The service gateway sends a notification associated with the event to the application framework. The notification associated with the event comprises information associated with the event. For example, the notification may include a caller's name and address. An object is received from the application framework that is associated with the event. The object associated with the event further comprises extension information that is not used by the communication service/service gateway. A message is sent to a communication endpoint and/or an external application that comprises the object. The extension information is used to provide custom services that are not supported by the communication service/service gateway.

公开(公告)号：US20180019909A1

公开(公告)日：2018-01-18

申请号：US15653239

申请日：2017-07-18

Applicant: Avaya, Inc.

Inventor： Jason G. Tanabe ,  Mehmet Balasaygun ,  Adrian Lee ,  Jing (Jerry) Xie

IPC: H04L29/06 ,  H04L29/12 ,  H04W4/18 ,  H04L29/08

CPC classification number: H04L29/06176 ,  H04L61/1511 ,  H04L61/6013 ,  H04L61/609 ,  H04L65/105 ,  H04L65/1069 ,  H04L65/4084 ,  H04L67/02 ,  H04L67/18 ,  H04W4/18

Abstract: A region specific proxy server receives a first request to establish a communication session from a communication device. The first request is based on an address of the region specific proxy server identified by a DNS server. The region specific proxy server generates and sends, to a media control service, a second request to identify a region specific media relay. The second request comprises the address of the region specific proxy server. The proxy server receives, from the media control service, an address of the region specific media relay that is selected based on the address of the region specific proxy server. The proxy server sends the address of the region specific media relay to the communication device. The communication device uses the address of the region specific media relay to establish a media communication session (e.g., a voice media communication session) using the region specific media relay.

公开(公告)号：US20170214650A1

公开(公告)日：2017-07-27

申请号：US15006293

申请日：2016-01-26

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Jonathan Mark Silverman ,  David Skiba

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/36 ,  H04L51/00 ,  H04L51/10 ,  H04L65/4007

Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.

公开(公告)号：US20150201024A1

公开(公告)日：2015-07-16

申请号：US14154412

申请日：2014-01-14

Applicant: AVAYA, INC.

Inventor： Mehmet Balasaygun ,  Sandy Abramson ,  Tibor Lukac

IPC: H04L29/08

CPC classification number: H04L65/1069 ,  H04L65/1006

Abstract: Disclosed is a system and method for creation of a SIP session between a controlling endpoint and a controlled endpoint. The SIP shared control mechanism sets up a first party control channel between a softclient acting as a CTI application and a controlled endpoint. The use of labels associated with multiple controlled endpoints associated with a user are utilized.

Abstract translation: 公开了一种用于在控制端点和受控端点之间创建SIP会话的系统和方法。 SIP共享控制机制在充当CTI应用的软客户端和受控端点之间建立第一方控制信道。 使用与用户相关联的多个受控端点相关联的标签。

公开(公告)号：US10999430B2

公开(公告)日：2021-05-04

申请号：US16354628

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： Dragan Grebovic ,  Mehmet Balasaygun ,  Stephen McIntyre

IPC: H04M3/42 ,  H04M1/725

Abstract: An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.