Enhanced session initiation protocol recording

    公开(公告)号:US10320972B2

    公开(公告)日:2019-06-11

    申请号:US14806927

    申请日:2015-07-23

    Applicant: Avaya Inc.

    Abstract: When a first SIP INVITE is received a Session Border Controller (SBC) to establish a communication session between communication devices, a second SIP INVITE message is also sent by the SBC to a media recorder without a media line or a media attribute set to inactive. The second SIP INVITE message without the media line or the media attribute set to inactive indicates that there is currently no media associated with the communication session to the media recorder. The SBC receives one of a SIP PUBLISH message or a SIP NOTIFY message that indicates whether to start or stop recording the voice or video communication session. The SBC sends or does not send a media stream of the communication session between the communication devices based on whether the SIP PUBLISH or the SIP NOTIFY indicates whether to start or stop recording the voice or video communication session.

    SELECTIVE TRAFFIC ANALYSIS AT A COMMUNICATION NETWORK EDGE

    公开(公告)号:US20170126725A1

    公开(公告)日:2017-05-04

    申请号:US14932043

    申请日:2015-11-04

    Applicant: Avaya Inc.

    Abstract: Embodiments disclosed herein provide systems and methods for recording for analyzing traffic at an edge of a communication network. In a particular embodiment, a method provides processing a first portion of data packets directed into the communication network from outside of the communication network to determine whether a first sampling policy adequately assesses risk to the communication network. Upon determining that the first sampling policy does not adequately assess the risk to the communication network, the method provides adjusting the first sampling policy. The method further provides identifying a second portion of the data packets based on the first sampling policy. An amount of data packets included in the first portion of the data packets is larger than or equal to an amount of data packets included in the second portion of the data packets.

    Quality of service for web real-time communication networks

    公开(公告)号:US10469559B2

    公开(公告)日:2019-11-05

    申请号:US14958727

    申请日:2015-12-03

    Applicant: Avaya Inc.

    Abstract: A request to establish an encrypted media stream is received, by an edge server, for a Web Real-Time Communication (WebRTC) communication session between a first browser, and a second browser or gateway. The edge server is a boundary device between a first network and a second network. The edge server retrieves a tenant identifier for the encrypted media stream. The tenant identifier can identify a specific company or enterprise. In response to receiving the tenant identifier for the encrypted media stream for the WebRTC communication session, a list of one or more Quality-of-Service (QoS) parameters associated with the tenant is retrieved. For example, the list of QoS parameters may be based on a Service Level Agreement (SLA). The edge server dynamically sends a message to configure the second network to support the list of one or more QoS parameters associated with the tenant.

    QUARANTINED COMMUNICATIONS PROCESSING AT A NETWORK EDGE

    公开(公告)号:US20180302373A1

    公开(公告)日:2018-10-18

    申请号:US15485961

    申请日:2017-04-12

    Applicant: Avaya Inc.

    Abstract: Embodiments disclosed herein provide systems and methods for quarantining communications at a network edge by routing traffic through a specialized network edge system. In a particular embodiment a method provides, identifying criteria indicating whether certain network traffic should be handled by the specialized network edge system. The method further provides receiving first information about first network traffic received at a first network edge system for a communication network. In response to determining, based on the first information, that the first network traffic satisfies the criteria, the method provides routing the first network traffic through the specialized network edge system.

    Selective traffic analysis at a communication network edge

    公开(公告)号:US09935968B2

    公开(公告)日:2018-04-03

    申请号:US14932043

    申请日:2015-11-04

    Applicant: Avaya Inc.

    Abstract: Embodiments disclosed herein provide systems and methods for recording for analyzing traffic at an edge of a communication network. In a particular embodiment, a method provides processing a first portion of data packets directed into the communication network from outside of the communication network to determine whether a first sampling policy adequately assesses risk to the communication network. Upon determining that the first sampling policy does not adequately assess the risk to the communication network, the method provides adjusting the first sampling policy. The method further provides identifying a second portion of the data packets based on the first sampling policy. An amount of data packets included in the first portion of the data packets is larger than or equal to an amount of data packets included in the second portion of the data packets.

    SYSTEM AND METHOD FOR PRESERVING CALL LANGUAGE SETTINGS FOR SESSION INITIATION PROTOCOL DIVERTED CALLS
    7.
    发明申请
    SYSTEM AND METHOD FOR PRESERVING CALL LANGUAGE SETTINGS FOR SESSION INITIATION PROTOCOL DIVERTED CALLS 有权
    用于保留呼叫语言设置的系统和方法,用于会话启动协议分配呼叫

    公开(公告)号:US20160352897A1

    公开(公告)日:2016-12-01

    申请号:US14721329

    申请日:2015-05-26

    Applicant: Avaya Inc.

    Abstract: A user is presented with a list of languages sent by an interactive response system in a Session Initiation Protocol (SIP) communication session. For example, the user is presented with a list of languages supported by an Interactive Voice Response system. The interactive response system receives a selection of a language from the list of languages supported by the interactive response system from the user. The SIP communication session with the user is sent (e.g., forwarded) to another communication device by sending a first SIP message, such as a SIP INVITE message. The first SIP message includes a SIP History-Info header that identifies the selected language for the first SIP communication session. The selected language can then be used to forego presenting a list of languages to the user later on during the SIP communication session.

    Abstract translation: 呈现用户在会话发起协议(SIP)通信会话中由交互式响应系统发送的语言的列表。 例如,向用户呈现由交互式语音响应系统支持的语言的列表。 交互式响应系统从用户从交互式响应系统支持的语言列表接收到语言的选择。 通过发送第一SIP消息(例如SIP INVITE消息)将与用户的SIP通信会话(例如,转发)发送到另一通信设备。 第一SIP消息包括标识用于第一SIP通信会话的所选语言的SIP历史信息报头。 然后可以使用所选择的语言来在SIP通信会话期间稍后放弃向用户呈现语言列表。

    SYSTEM AND METHODS FOR TUNNELING MEDIA THROUGH SECURE CHANNEL

    公开(公告)号:US20200028710A1

    公开(公告)日:2020-01-23

    申请号:US16039585

    申请日:2018-07-19

    Applicant: AVAYA INC.

    Abstract: Embodiments of the disclosure provide systems and methods for exchanging media through an edge server between different communication networks. According to one embodiment, an edge element can receive, during initiation of a call session between a calling endpoint on a first communication network and a remote endpoint on a second communication network, a message to the remote endpoint to check media connectivity in the call session. A determination can be made as to whether media connectivity is available between the calling endpoint and the remote endpoint. In response to determining media connectivity is not available between the calling endpoint and the remote endpoint, the call session can be conducted between the calling endpoint and the remote endpoint using tunneling of multiplexed media streams through a selected port of the edge element. Each of the multiplexed media streams are identified by a unique stream identifier.

    Emergency call back for remote workers

    公开(公告)号:US10225401B2

    公开(公告)日:2019-03-05

    申请号:US15053087

    申请日:2016-02-25

    Applicant: Avaya Inc.

    Abstract: A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.

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