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    Transferring a call to a backup according to call context
    1.
    发明申请
    Transferring a call to a backup according to call context 失效
    根据呼叫上下文将呼叫转移到备份

    公开(公告)号：US20030112956A1

    公开(公告)日：2003-06-19

    申请号：US10022164

    申请日：2001-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M007/00

    CPC分类号： H04M3/436 ,  H04M3/385 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42348 ,  H04M3/5108 ,  H04M3/533 ,  H04M2201/40 ,  H04M2242/22 ,  H04M2242/30

    摘要： A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

    摘要翻译： 提供了一种用于根据呼叫上下文将呼叫转移到备份的方法，系统和程序。 检测到来自呼叫者到预期被叫方的呼叫的上下文。 访问预定的一方备份配置文件，指示由预期被调用方指定的多个备份方。 根据呼叫的上下文，从多个备份方中自动选择至少一个备份方。 如果目标被叫方当前选择转接呼叫，该呼叫可以自动转发到至少一个备份方。 或者，在检测到预期被叫方不可用之后，呼叫可以被自动传送到至少一个备份方。

    Identifying a call made or received on behalf of another
    2.
    发明申请
    Identifying a call made or received on behalf of another 失效
    识别代表另一个人发出或接收的电话

    公开(公告)号：US20030112951A1

    公开(公告)日：2003-06-19

    申请号：US10022158

    申请日：2001-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/42

    CPC分类号： H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/436 ,  H04M2203/6054 ,  H04M2242/22

    摘要： A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested from a context inference service, wherein the context indicates whether an on behalf of action is invoked for the call by the caller or callee. An on behalf of action may be requested by a caller or callee, automatically authorized by the on behalf of party, or inferred from other call context.

    摘要翻译： 提供用于识别代表另一个的呼叫或接收的呼叫的系统，系统和程序。 特别地，检测到呼叫的呼叫请求。 从上下文推断服务请求呼叫的上下文，其中上下文指示是否由呼叫者或被叫方为该呼叫调用代表动作。 代表诉讼的代理人可以由主叫方或被叫方请求，由代表方自动授权，或从其他呼叫上下文推断。

    Behavior based life support with default behavior patterns
    3.
    发明申请
    Behavior based life support with default behavior patterns 审中-公开
    基于行为的生活支持与默认行为模式

    公开(公告)号：US20040143453A1

    公开(公告)日：2004-07-22

    申请号：US10322048

    申请日：2002-12-17

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： James Mark Weaver

    IPC分类号： G06F017/60 ,  G06F015/16

    CPC分类号： G06Q30/02 ,  G06Q50/22

    摘要： Providing life support services to a user, including receiving a plurality of disparate behavior indicators, filtering the behavior indicators for a user in dependence upon user filter attributes, producing filtered behavior indicators, and identifying a set of default behavior indicators that match the plurality of filtered behavior indicators, in which the set of default behavior indicators identify a default behavior pattern.

    摘要翻译： 向用户提供生命支持服务，包括接收多个不同的行为指示符，根据用户过滤器属性过滤用户的行为指标，产生过滤的行为指示符，以及识别与多个被过滤的行为相匹配的一组默认行为指示符 行为指标，其中一组默认行为指标识别默认行为模式。

    Billing for use of a telephony device
    4.
    发明申请
    Billing for use of a telephony device 有权
    计费使用电话设备

    公开(公告)号：US20030115138A1

    公开(公告)日：2003-06-19

    申请号：US10022611

    申请日：2001-12-17

    申请人： International Business Machines Corporation

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： G06F017/60

    CPC分类号： G06Q30/04 ,  G06Q20/102 ,  G06Q20/40 ,  G06Q40/00

    摘要： A method, system, and program for billing a caller for use of an origin device are provided. Usage, of at least one measurable element of a telephony device by an identified individual, is tracked, where the identified individual is distinct from an owner of the origin telephony device. A tariff for the tracked usage is transferred to an intermediary device. The intermediary device charges the tariff according to a billing plan for the identified individual, such that the owner is compensated for use of at least one measurable element of the owner's telephony device. Measurable elements may include the time the telephony device is in the identified individual's possession, the battery usage, and usage of the address book.

    摘要翻译： 提供了一种用于计费呼叫者使用原始设备的方法，系统和程序。 跟踪由识别的个​​体对电话设备的至少一个可测量元素的使用，其中所标识的个体与原始电话设备的所有者不同。 跟踪使用的费率被转移到中间设备。 中间设备根据所识别的个人的计费计划收取费率，使得所有者被补偿以使用所有者电话设备的至少一个可测量的元素。 可测量元素可以包括电话设备处于所识别的个人所拥有的时间，电池使用和地址簿的使用。

    Destination device initiated caller identification
    6.
    发明申请
    Destination device initiated caller identification 失效
    目的地设备发起呼叫者识别

    公开(公告)号：US20030110039A1

    公开(公告)日：2003-06-12

    申请号：US10015265

    申请日：2001-12-12

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： G10L021/00

    CPC分类号： G10L17/00

    摘要： A method, system, and program for origin device initiated caller identification are provided. In response to detecting a call extended to a destination device, extending a request from said destination device to an origin device requesting a voice utterance of the caller at said origin device. A caller identity associated with the voice utterance is identified at the destination device, such that a callee receiving the call at the destination device is informed of the caller identity before choosing whether to speak with the caller.

    摘要翻译： 提供了用于起始设备发起的呼叫者识别的方法，系统和程序。 响应于检测到扩展到目的地设备的呼叫，将来自所述目的地设备的请求扩展到请求在所述起始设备处的呼叫者的语音发声的原始设备。 与目标设备相关联的呼叫者身份被识别，使得在选择是否与呼叫者通话之前，在目的地设备处接收到呼叫的被叫者被通知呼叫方身份。

    Promoting use of experts to callers waiting in a hold queue
    7.
    发明申请
    Promoting use of experts to callers waiting in a hold queue 失效
    促进使用专家来等待持有队列的呼叫者

    公开(公告)号：US20030108186A1

    公开(公告)日：2003-06-12

    申请号：US10015383

    申请日：2001-12-12

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/00 ,  H04M005/00

    CPC分类号： H04M3/523 ,  H04M3/493

    摘要： A method, system, and program for promoting use of experts to callers waiting within a hold queue are provided. First, use of experts by callers waiting in a hold queue is promoted by offering callers an incentive to speak to an expert while waiting to speak with an official representative. The caller continues to progress in the hold queue while speaking with an expert. In addition, the caller may receive an additional adjustment in the hold queue, a financial incentive, and a rewards points incentive, for interacting with an expert while holding. Second, use of experts by callers waiting in a hold queue is promoted by authenticating the identity of third party experts, in order to verify that an expert has the skills needed to help a caller and to provide the caller with the identity of the expert for accountability.

    摘要翻译： 提供了一种方法，系统和程序，用于促进在保持队列中等待的呼叫者对专家的使用。 首先，通过提供呼叫者激励在等待与官方代表发言的同时向专家发出呼吁，促进呼叫者等待等待的专家的使用。 当与专家说话时，呼叫者继续在保持队列中进行。 此外，呼叫者可以在持有队列中接收额外的调整，财务奖励和奖励积分奖励，以便与专家进行交互。 第二，通过认证第三方专家的身份来促进通过等待在保持队列中的呼叫者的专家的使用，以便验证专家具有帮助呼叫者所需的技能并向呼叫者提供专家的身份 问责制

    Monitoring Tool
    8.
    发明申请
    Monitoring Tool 失效
    监控工具

    公开(公告)号：US20020198982A1

    公开(公告)日：2002-12-26

    申请号：US09888247

    申请日：2001-06-22

    申请人： International Business Machines Corporation

    发明人： James Mark Weaver

    IPC分类号： G06F015/173 ,  G06F017/60

    CPC分类号： H04L41/5009 ,  G06F11/327 ,  G06Q40/04 ,  H04L41/0681 ,  H04L41/5012 ,  H04L43/0852 ,  H04L43/50

    摘要： A method for detecting unreliable response conditions in a plurality of back-end transaction processing systems also can include the steps of: reading a list of references to a plurality of subscribing e-commerce systems; generating and dispatching placebo transactions to each e-commerce system in the list; receiving responses to the dispatched placebo transactions; computing transaction latency data based upon when each placebo transaction is dispatched to a subscribing e-commerce system, and when a corresponding response is received; and, notifying individual subscribing e-commerce systems when computed transaction latency data for the individual subscribing e-commerce systems indicates an unreliable response condition in an associated back-end transaction processing system.

    摘要翻译： 用于检测多个后端交易处理系统中的不可靠响应条件的方法还可以包括以下步骤：读取对多个订阅电子商务系统的参考列表; 为列表中的每个电子商务系统生成和调度安慰剂交易; 收到对安排服务的交易的回复; 基于每个安慰剂交易何时被分派到订阅的电子商务系统以及当接收到相应的响应时计算交易延迟数据; 以及当所计算的个体订阅电子商务系统的交易延迟数据指示相关联的后端交易处理系统中的不可靠的响应条件时，通知个体订阅电子商务系统。

    Rating parties according to party identities
    10.
    发明申请
    Rating parties according to party identities 失效
    根据党的身份评级

    公开(公告)号：US20030156707A1

    公开(公告)日：2003-08-21

    申请号：US10081014

    申请日：2002-02-21

    申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

    发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

    IPC分类号： H04M003/00 ,  H04M005/00

    CPC分类号： H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2242/22

    摘要： A method, system, and program for rating parties according to party identities are provided. A second party to a call may rate the first party to the call. For subsequent calls by the first party, the rating by the second party of the first party may be displayed to subsequent called parties. In addition, the ratings by subsequent called parties may be accumulated for the first party. Ratings may be stored according to the identity of the individual representing the first party, according to the identity of the business representing the first party, or according to the context of a call.

    摘要翻译： 提供了根据党的身份对评级方进行评估的方法，系统和程序。 通话的第二方可以对呼叫的第一方进行评级。 对于第一方的后续呼叫，第一方的第二方的评级可以显示给后续被叫方。 此外，后续被叫方的评级可能会为第一方累积。 可以根据代表第一方的个人的身份，根据代表第一方的业务的身份，或根据呼叫的上下文来存储评级。