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1.发明授权Apparatus and method for accumulating and measuring sidestream smoke produced by a smoking material 失效用于积聚和测量由吸烟材料产生的侧流烟雾的装置和方法
公开(公告)号：US4589775A
公开(公告)日：1986-05-20
申请号：US554549
申请日：1983-11-23
CPC分类号： G01N1/2247 , A24C5/3406
摘要： Apparatus and method for collecting sidestream smoke produced by a cigarette is disclosed. The apparatus includes a chamber that has upper and lower portions between which smoke may freely move. A cigarette holder is attached to the lower portion so that substantially all of the sidestream smoke produced by the cigarette is released into the chamber means. Smoking means is connected to the cigarette holder means to intermittently draw air through the cigarette and segregate the mainstream smoke from the sidestream smoke. The total relative amount of sidestream smoke may be measured by measuring the opacity of the collected sidestream smoke.
摘要翻译： 公开了用于收集由香烟产生的侧流烟雾的装置和方法。 该装置包括具有上部和下部的腔室，烟雾可自由移动。 香烟支架附接到下部，使得香烟产生的大部分侧流烟雾释放到室装置中。 吸烟装置连接到香烟支架装置以间歇地通过香烟抽吸空气并将主流烟雾与侧流烟雾隔离开。 侧流烟雾的总相对量可以通过测量收集的侧流烟雾的不透明度来测量。
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2.发明授权System, method and software for a speech-enabled call routing application using an action-object matrix 有权使用动作对象矩阵的支持语音的呼叫路由应用的系统，方法和软件公开(公告)号：US08280013B2
公开(公告)日：2012-10-02
申请号：US12173553
申请日：2008-07-15
IPC分类号： H04M1/64
CPC分类号： H04M3/523 , G10L15/197 , H04M3/42059 , H04M3/42204 , H04M3/527 , H04M7/1215 , H04M7/1255 , H04M2201/40
摘要： A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.
摘要翻译： 公开了一种使用动作对象矩阵促进支持语音的呼叫路由应用的系统，方法和软件。 在操作中，可以评估自然语言用户话语以识别指示可用于用户的事务或操作的动作对象矩阵中可用的动作和对象。 根据自然语言用户话语的内容，可以实现附加提示和/或消歧对话，以从用户引出可用的动作对象组合选择。 在从自然语言用户话语中识别动作对象组合之后，动作对象矩阵可以与查找表协作以识别适当的使用路由目的地。 在标识适当的路由目的地之后，用户连接可被路由到服务代理或模块，该服务代理或模块被配置为便于由操作对象组合指示的用户选择的事务。
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3.发明申请METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER 有权为客户呼叫中心设计自动语音识别（ASR）接口的方法公开(公告)号：US20090074158A1
公开(公告)日：2009-03-19
申请号：US12326630
申请日：2008-12-02
IPC分类号： H04M1/64
CPC分类号： H04M3/5232 , G10L15/1822 , G10L15/183 , H04M3/493 , H04M2201/40 , H04M2203/355
摘要： A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.
摘要翻译： 一种为服务中心（如自动语音识别（ASR）自助服务中心）设计客户接口的方法。 对现有服务中心的客户活动进行监控，提供客户模型，其中包括客户任务的集合。 这些任务分配给动作对象对，进一步分配给路由目的地。 对话框模块根据客户模型数据进行设计，包括消歧对话框。
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公开(公告)号：US07418095B2
公开(公告)日：2008-08-26
申请号：US10383138
申请日：2003-03-06
申请人： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
发明人： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
CPC分类号： H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
摘要： A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
摘要翻译： 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与选定的客户活动进行交互。
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5.发明授权公开(公告)号：US07379537B2
公开(公告)日：2008-05-27
申请号：US10217873
申请日：2002-08-13
申请人： Robert R. Bushey , Theodore B. Pasquale , Scott H. Mills , John M. Martin , Benjamin A. Knott , Kurt M. Joseph
发明人： Robert R. Bushey , Theodore B. Pasquale , Scott H. Mills , John M. Martin , Benjamin A. Knott , Kurt M. Joseph
IPC分类号： H04M3/527
CPC分类号： G10L15/1822 , G06F8/20 , G06Q10/10 , H04M15/00
摘要： A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer structure engine, and a customer performance engine. The collection engine collects a plurality of customer intention information. The customer language engine utilizes the customer intention information to create customer-centric menu prompts using the customers own terminology and action specific object words. The task frequency engine determines a frequency of occurrence for the tasks for which the customers contact the customer-centric interface and orders the tasks within the customer-centric interface. The customer structure engine determines how the customers relate the tasks together and groups the tasks according to task relationships. The customer performance engine tests the customer-centric interface and modifies the customer-centric interface for optimal performance.
摘要翻译： 用于自动创建以客户为中心的接口的方法和系统包括以客户为中心的接口系统，自动创建以客户为中心的接口，收集引擎，客户语言引擎，任务频率引擎，客户结构引擎和客户 性能引擎。 收集引擎收集多个客户意图信息。 客户语言引擎利用客户意图信息，使用客户自己的术语和动作特定的对象词来创建以客户为中心的菜单提示。 任务频率引擎确定客户联系以客户为中心的界面的任务的发生频率，并以客户为中心的界面订购任务。 客户结构引擎确定客户如何将任务相互联系在一起，并根据任务关系对任务进行分组。 客户绩效引擎测试以客户为中心的界面，修改以客户为中心的界面，以获得最佳性能。
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6.发明授权公开(公告)号：US07043435B2
公开(公告)日：2006-05-09
申请号：US10942605
申请日：2004-09-16
IPC分类号： G10L21/00
CPC分类号： H04M3/4936 , H04M3/493 , H04M3/54 , H04M2201/40
摘要： A computer-implemented method is described for optimizing prompts for a speech-enabled application. The speech-enabled application is operable to receive communications from a number of users and communicate one or more prompts to each user to illicit a response from the user that indicates the purpose of the user's communication. The method includes determining a number of prompt alternatives (each including one or more prompts) to evaluate and determining an evaluation period for each prompt alternative. The method also includes automatically presenting each prompt alternative to users during the associated evaluation period and automatically recording the results of user responses to each prompt alternative. Furthermore, the method includes automatically analyzing the recorded results for each prompt alternative based on one or more performance criteria and automatically implementing one of the prompt alternatives based on the analysis of the recorded results.
摘要翻译： 描述了一种计算机实现的方法来优化支持语音的应用程序的提示。 启用语音的应用程序可操作以从多个用户接收通信，并向每个用户传达一个或多个提示以非法地指示用户指示用户通信目的的响应。 该方法包括确定多个提示替代（每个包括一个或多个提示）以评估和确定每个提示替代的评估周期。 该方法还包括在相关联的评估期间自动呈现用户的每个提示替代，并自动记录用户响应的结果到每个提示替代。 此外，该方法包括基于一个或多个性能标准自动分析每个提示替代的记录结果，并且基于对记录结果的分析自动实现其中一个提示替代。
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公开(公告)号：US06783784B2
公开(公告)日：2004-08-31
申请号：US10137230
申请日：2002-05-02
IPC分类号： A23L131
摘要： A system and method for forming a cooked, shaped product (e.g., an animal food) is provided. A flowable substrate is introduced into one or more shaping chambers in a fixture configured to both shape and cook the substrate. An ultrasonic energy source in communication with the fixture vibrates the walls of the one of more shaping chambers to cook the substrate in a desired manner. The fixture also may be configured to produce a shaped, hollow product and a multi-layer product.
摘要翻译： 提供了一种用于形成熟制成型产品（例如动物食品）的系统和方法。 将可流动的基材引入配置成使基材形成和煮沸的夹具中的一个或多个成形室中。 与夹具连通的超声波能量源使多个成形室中的一个壁的壁振动，以期望的方式烹调基板。 夹具还可以被配置成产生成形的中空产品和多层产品。
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公开(公告)号：US06714631B1
公开(公告)日：2004-03-30
申请号：US10285112
申请日：2002-10-31
申请人： John M. Martin , Hisao M. Chang
发明人： John M. Martin , Hisao M. Chang
IPC分类号： H04M164
CPC分类号： H04M3/4931 , G10L15/22 , G10L2015/225 , H04M3/4933 , Y10S707/99933 , Y10S707/99945
摘要： A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In addition, the track engine classifies each of the utterances with a confidence level. The error engine determines when one of the utterances initiates an error condition and transfers the caller to an operator on the occurrence of the error condition. In addition to transferring the caller to the operator, the error engine plays to the operator an error utterance, causing the error condition, and a preceding utterance, preceding the error utterance. Furthermore, the error engine populates an operator screen with information provided by the caller in the utterances for utterances classified with a high level of confidence.
摘要翻译： 用于自动化系统的自动离职策略的方法和系统包括轨道引擎和错误引擎。 轨道引擎允许响应于一个或多个提示来跟踪和存储呼叫者所说出的一个或多个话语。 另外，轨道引擎用置信水平对每个话语进行分类。 错误引擎确定何时其中一个话语发起错误状况，并在发生错误条件时将呼叫者传送给操作员。 除了将调用者传送给操作员之外，错误引擎还会在操作员的错误发音之前向操作者发出错误发音，导致错误状态和前面的发音。 此外，错误引擎使用由高度置信度分类的话语的话语中的呼叫者提供的信息填充操作员屏幕。
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公开(公告)号：US06302677B1
公开(公告)日：2001-10-16
申请号：US09774696
申请日：2001-02-01
IPC分类号： A23G700
摘要： Methods for continuously molding finished chocolate tablets, pieces and the like are disclosed. Apparatus for use with the method, comprise a chilled rotating mold having at least one recess into which liquid chocolate is deposited. Liquid chocolate, is held in place by a retaining/casting belt as the rotating mold turns. The liquid chocolate cools and partially sets while in contact with the rotating mold and retaining/casting belt, and a molded chocolate is removed from the recess. Novel finished chocolate molded products made by the methods and with the apparatus, having detailed surface design and surface gloss are also disclosed.
摘要翻译： 公开了连续成型巧克力片，片等的方法。 用于该方法的装置包括具有至少一个凹部的冷却旋转模具，液体巧克力被沉积到其中。 当旋转模具转动时，液体巧克力被保持/流延带固定在适当位置。 液体巧克力在与旋转模具和保持/铸造带接触的同时冷却并且部分地固定，并且从凹部移除模制的巧克力。 还公开了通过方法和装置制造的具有详细表面设计和表面光泽度的新型成品巧克力成型产品。
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公开(公告)号：US5888048A
公开(公告)日：1999-03-30
申请号：US96331
申请日：1998-06-12
申请人： John M. Martin , Arthur W. Harrison
发明人： John M. Martin , Arthur W. Harrison
IPC分类号： H01L21/677 , B65G25/04
CPC分类号： H01L21/67781 , Y10S414/138 , Y10S414/14
摘要： A system for automatic loading of wafer boats onto a cantilever paddle for insertion of the wafer boats into a furnace tube includes an end effector carriage moving on a track and supporting an end effector having spaced, parallel pads to engage opposed outer side portions of a wafer boat. The end effector receives a wafer boat from a robotic arm of an elevator. The robotic arm moves transversely relative to the track to position the wafer boat over the track on which the paddle carriage moves. The end effector carriage moves the end effector pads under the wafer boat, lifts it from a pair of elevator tines, moves the wafer boat over a desired part of the paddle, and lowers the wafer boat onto the paddle. The end effector carriage then returns the end effector to an initial location. The elevator and end effector main the wafer boat at a slight tilt as it is shifted from a wafer boat queue to the cantilever paddle so as to prevent rattling of wafers held in slots of the wafer boat due to vibration of the system.
摘要翻译： 用于将晶片舟自动加载到悬臂桨上用于将晶片舟插入炉管中的系统包括在轨道上移动的末端执行器支架，并支撑具有间隔开的平行焊盘的端部执行器，以接合晶片的相对的外侧部分 船。 末端执行器从电梯的机器人臂接收晶片舟。 机器人臂相对于轨道横向移动，以将晶片舟定位在桨架上移动的轨道上。 端部执行器托架将末端执行器垫片移动到晶片舟皿下方，从一对升降机吊杆将其移动，使晶片舟皿移动到桨叶的所需部分上，并将晶片舟皿降低到桨叶上。 末端执行器支架然后将末端执行器返回到初始位置。 电梯和末端执行器在晶片舟从晶片舟队移动到悬臂桨叶时以稍微的倾斜为主，以防止由于系统的振动而保持在晶片舟的槽中的晶片的晃动。
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