公开(公告)号：US07516190B2

公开(公告)日：2009-04-07

申请号：US09777406

申请日：2001-02-06

Applicant: Alexander Kurganov

Inventor： Alexander Kurganov

IPC: G06F15/16 ,  G10L21/00

CPC classification number: H04M3/4938 ,  G06F3/167 ,  G06F17/30769 ,  G06F17/30861 ,  G10L13/08 ,  G10L15/02 ,  G10L15/06 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L17/24 ,  G10L25/54 ,  G10L2015/223 ,  H04L29/0809 ,  H04L67/02 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/40

Abstract: The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user.

Abstract translation: 本发明涉及一种用于从诸如因特网的网络检索信息的系统。 用户在数据库中创建用户定义的记录，该记录标识包含用户感兴趣的信息的信息源（例如网站）。 该记录识别信息源的位置，并且还包含基于用户分配的语音命令的识别语法。 在接收到在识别语法中描述的用户的语音命令之前，网络接口系统访问信息源并检索用户请求的信息。

公开(公告)号：US20070211880A1

公开(公告)日：2007-09-13

申请号：US11370684

申请日：2006-03-08

Applicant: Steven Ross ,  Richard Johnson

Inventor： Steven Ross ,  Richard Johnson

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/51 ,  H04M11/002 ,  H04M2201/405 ,  H04M2203/254

Abstract: A method for providing menu tree assistance includes receiving a voice request from a user via a telematics unit and a wireless network and determining a voice menu tree based on the voice request. The method further includes receiving at least one response based on the voice menu tree, determining a failure or confirmation based on the at least one response and converting the response to data based on the determined confirmation. The method further includes recording the response based on the determined failure and providing the recorded response and data to an advisor at a call center. A system and a computer readable medium including computer program code are also disclosed.

Abstract translation: 提供菜单树辅助的方法包括经由远程信息处理单元和无线网络从用户接收语音请求，并且基于语音请求确定语音菜单树。 该方法还包括基于语音菜单树接收至少一个响应，基于所述至少一个响应确定故障或确认，并且基于所确定的确认将响应转换为数据。 该方法还包括基于所确定的故障记录响应并将记录的响应和数据提供给呼叫中心的顾问。 还公开了一种包括计算机程序代码的系统和计算机可读介质。

公开(公告)号：US20060018440A1

公开(公告)日：2006-01-26

申请号：US10898857

申请日：2004-07-26

Applicant: Gary Watkins ,  James Smith

Inventor： Gary Watkins ,  James Smith

IPC: H04M1/64 ,  G10L15/00

CPC classification number: H04M3/4936 ,  G10L15/22 ,  G10L2015/227 ,  G10L2015/228 ,  H04M3/42068 ,  H04M3/4938 ,  H04M2201/405

Abstract: A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.

Abstract translation: 一种用于预测交互式语音识别系统的方法包括：接收语音呼叫，将所述语音呼叫与行为模式相关联，以及响应于所述行为模式调用服务上下文。 该系统提供了改进的语音识别和更有效地使用语音用户界面来获得服务的优点。

公开(公告)号：US06829332B2

公开(公告)日：2004-12-07

申请号：US10124659

申请日：2002-04-17

Applicant: Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

Inventor： Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

IPC: H04M164

CPC classification number: H04M3/42017 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42229 ,  H04M3/533 ,  H04M3/53383 ,  H04M7/06 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045

Abstract: An intelligent telephone network provides personalized communication services based on a voice identification of the subscriber. Specifically, when a person requests a service, the network executes a speech processing operation, to identify the person or a party that the person is calling as a known subscriber. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services. The personalized service applies both to incoming and outgoing calls. The network can provide the personalized services to several subscribers sharing a common line. For incoming calls to such a line, the network executes an interactive procedure to determine from the caller which subscriber she is calling. If the line is free, the switch applies distinctive ringing. If the line is in use, the switch uses the profile of the identified subscriber to provide a distinctive call waiting tone or a voice message over the line. The tone or voice message indicates to the party using the line that there is a call waiting and specifically identifies the called subscriber. For outgoing calls, the network utilizes a voice verification procedure to identify the actual subscriber. The subscriber's profile controls network processing of the call, including the provision of personal subscriber identification for caller ID, both on ringing calls and with call waiting alert signals.

Abstract translation: 智能电话网络基于用户的语音识别提供个性化通信服务。 具体地说，当人请求服务时，网络执行语音处理操作，以识别该人正在呼叫的人或一方为已知用户。 网络的一个或多个交换局利用与所识别的用户相关联的简档数据来控制服务。 个性化服务既适用于来电和去电。 网络可以为共享共同线路的多个用户提供个性化服务。 对于这样一条线路的呼入，网络执行一个交互过程，以从呼叫者确定她正在呼叫哪个用户。 如果该线路是空闲的话，该交换机应用独特的振铃。 如果线路正在使用中，则交换机使用所识别的用户的配置文件来提供一个独特的呼叫等待音或语音消息。 音调或语音消息向使用线路的一方指示有呼叫等待并具体标识被叫用户。 对于拨出电话，网络利用语音验证程序来识别实际的用户。 用户的配置文件控制呼叫的网络处理，包括在呼叫呼叫​​和呼叫等待警报信号上提供呼叫者ID的个人用户标识。

公开(公告)号：US06501966B1

公开(公告)日：2002-12-31

申请号：US09722810

申请日：2000-11-27

Applicant: Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

Inventor： Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

IPC: H04B138

CPC classification number: H04W4/18 ,  H04B7/18567 ,  H04M3/42204 ,  H04M3/4936 ,  H04M11/10 ,  H04M2201/40 ,  H04M2201/405 ,  H04W4/00 ,  H04W88/18

Abstract: An advanced telecommunications system is provided for the recognizing of spoken commands over a cellular telephone, satellite telephone, or personal communications network. In the cellular application, for example, a Speech Recognition System interconnects either internally with or as an external peripheral to a cellular telecommunications switch. The Speech Recognition System includes an administrative subsystem, a call processing subsystem, a speaker-dependent recognition subsystem, a speaker-independent recognition subsystem, and a data storage subsystem. The Speech Recognition System also allows for increased efficiency in the cellular telephone network by integrating with the switch or switches as a shared resource. The administrative subsystem of the Speech Recognition System is used to keep statistical logs of pertinent call information. Pre-recorded instructional messages are stored in the memory of the call processing subsystem for instructing a user on his or her progress in using the system. The speaker-independent recognition subsystem allows the user to interact with the system employing non-user specific functions. User specific functions are controlled with the speaker-dependent recognition subsystem. User specific attributes collected by the recognition subsystems are stored in the data storage subsystem.

Abstract translation: 提供了一种先进的电信系统，用于通过蜂窝电话，卫星电话或个人通信网络识别语音命令。 在蜂窝应用中，例如，语音识别系统在蜂窝电信交换机内部或作为外部外围设备互连。 语音识别系统包括管理子系统，呼叫处理子系统，与扬声器相关的识别子系统，与扬声器无关的识别子系统和数据存储子系统。 语音识别系统还允许通过与交换机或交换机作为共享资源集成来提高蜂窝电话网络的效率。 语音识别系统的管理子系统用于保存相关呼叫信息的统计日志。 预先记录的教学消息存储在呼叫处理子系统的存储器中，用于指示用户在使用系统方面的进展。 与扬声器无关的识别子系统允许用户与采用非用户特定功能的系统交互。 用户特定的功能由与扬声器相关的识别子系统控制。 由识别子系统收集的用户特定属性存储在数据存储子系统中。

公开(公告)号：US6122357A

公开(公告)日：2000-09-19

申请号：US56614

申请日：1998-04-08

Applicant: Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

Inventor： Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

IPC: H04M3/22 ,  H04M3/38 ,  H04M3/42 ,  H04M3/533 ,  H04M7/12 ,  H04Q3/00

CPC classification number: H04M3/38 ,  H04M3/42 ,  H04M3/42017 ,  H04M3/42229 ,  H04M3/533 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/12 ,  H04M3/2281 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/53383 ,  H04M7/06 ,  H04M7/12

Abstract: An intelligent telephone network provides personalized communication services based on subscriber prescribed double voice identification of the calling and answering parties on a subscriber line. Specifically, when a person requests a service, the network executes a double speaker identification/verification procedure to identify first and second subscriber identified voices on a call. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services over a predetermined communication link. For example, on a call over a telephone line, the speaker identification/verification process provides a virtual office equipment number corresponding to one of the subscriber designated voices. The central office switch that is servicing the call receives the virtual office equipment number and uses that number to retrieve profile data associated with the subscriber including subscriber prescribed processing routine. The central office switch provides a personalized form of service to the subscriber by processing the call using the retrieved profile data. As part of this service, the switch and the network provide individualized double voice identification to provide identification of the premises location and address of an unidentified caller. The service further provides recording of the call and automatic transmission of the location of the calling party to police as well as bridging of the call to police monitoring and/or recording.

Abstract translation: 智能电话网络基于用户线上的主叫和应答方的用户规定的双重语音识别来提供个性化通信服务。 具体地说，当一个人请求服务时，网络执行一个双重扬声器识别/验证程序来识别一个呼叫上的第一个和第二个用户识别的语音。 网络的一个或多个交换局利用与所识别的用户相关联的简档数据来通过预定的通信链路来控制服务。 例如，在通过电话线的呼叫上，扬声器识别/验证处理提供对应于用户指定语音之一的虚拟办公设备号码。 服务于呼叫的中心局交换机接收虚拟办公室设备号码，并使用该号码来检索与订户相关的简档数据，包括订户规定的处理例程。 中央局交换机通过使用检索到的简档数据处理呼叫，向订户提供个性化的服务形式。 作为该服务的一部分，交换机和网络提供个性化的双重语音识别，以提供不明身份的呼叫者的房屋位置和地址的标识。 该服务进一步提供呼叫的记录和呼叫方的位置自动传输给警察以及将呼叫桥接到警察监视和/或记录。

公开(公告)号：US5297183A

公开(公告)日：1994-03-22

申请号：US867873

申请日：1992-04-13

Applicant: Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

Inventor： Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

IPC: H04B7/185 ,  H04M3/42 ,  H04M3/493 ,  H04M11/10 ,  H04W4/00 ,  H04W4/18 ,  H04W88/18 ,  H04M11/00 ,  H04B1/00 ,  H04M1/64 ,  H04Q7/00

CPC classification number: H04W4/18 ,  H04B7/18567 ,  H04M11/10 ,  H04M3/42204 ,  H04M3/4936 ,  H04W4/00 ,  H04M2201/40 ,  H04M2201/405 ,  H04W88/18

Abstract: An advanced telecommunications system is provided for the recognizing of spoken commands over a cellular telephone, satellite telephone, or personal communications network. In the cellular application, for example, a Speech Recognition System interconnects either internally with or as an external peripheral to a cellular telecommunications switch. The Speech Recognition System includes an administrative subsystem, a call processing subsystem, a speaker-dependent recognition subsystem, a speaker-independent recognition subsystem, and a data storage subsystem. The Speech Recognition System also allows for increased efficiency in the cellular telephone network by integrating with the switch or switches as a shared resource. The administrative subsystem of the Speech Recognition System is used to keep statistical logs of pertinent call information. Pre-recorded instructional messages are stored in the memory of the call processing subsystem for instructing a user on his or her progress in using the system. The speaker-independent recognition subsystem allows the user to interact with the system employing non-user specific functions. User specific functions are controlled with the speaker-dependent recognition subsystem. User specific attributes collected by the recognition subsystems are stored in the data storage subsystem.

Abstract translation: 提供了一种先进的电信系统，用于通过蜂窝电话，卫星电话或个人通信网络识别语音命令。 在蜂窝应用中，例如，语音识别系统在蜂窝电信交换机内部或作为外部外围设备互连。 语音识别系统包括管理子系统，呼叫处理子系统，与扬声器相关的识别子系统，与扬声器无关的识别子系统和数据存储子系统。 语音识别系统还允许通过与交换机或交换机作为共享资源集成来提高蜂窝电话网络的效率。 语音识别系统的管理子系统用于保存相关呼叫信息的统计日志。 预先记录的教学消息存储在呼叫处理子系统的存储器中，用于指示用户在使用系统方面的进展。 与扬声器无关的识别子系统允许用户与采用非用户特定功能的系统交互。 用户特定的功能由与扬声器相关的识别子系统控制。 由识别子系统收集的用户特定属性存储在数据存储子系统中。