公开(公告)号：US07940913B2

公开(公告)日：2011-05-10

申请号：US11126700

申请日：2005-05-11

Applicant: Labhesh Patel ,  Fadi R. Jabbour ,  Johnny Lee ,  David C. Lee

Inventor： Labhesh Patel ,  Fadi R. Jabbour ,  Johnny Lee ,  David C. Lee

IPC: H04M3/00

CPC classification number: H04M3/5235 ,  H04M3/382 ,  H04M3/493 ,  H04M3/5166 ,  H04M2203/2066

Abstract: A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于在联络中心处服务呼叫者的系统和方法包括提示呼叫者与呼叫者的残疾证书相关联的密码，然后访问包含认证密码的证书的数据库以检索证书中列出的信息。 证书信息包括呼叫者的一种残疾。 在认证之后，系统提供适合于呼叫者的残疾类型的服务响应。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20110106337A1

公开(公告)日：2011-05-05

申请号：US12902012

申请日：2010-10-11

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G06F7/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

Abstract translation: 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07899161B2

公开(公告)日：2011-03-01

申请号：US11546265

申请日：2006-10-11

Applicant: Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: H04M11/06

CPC classification number: H04M11/10 ,  H04M3/533

Abstract: In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。 当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US07769156B2

公开(公告)日：2010-08-03

申请号：US11117247

申请日：2005-04-27

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42093 ,  H04M3/42365 ,  H04M7/006 ,  H04M2201/38

Abstract: A method for facilitating a data session in a communications environment is provided that includes receiving, at a first endpoint, a call that was initiated by a second endpoint. The first endpoint is already engaged in a previous call. The method further includes invoking a reverse eCamp-On™ feature in response to receiving the call from the second endpoint such that the first endpoint initiates a new call to the second endpoint once the previous call is completed.

Abstract translation: 提供了一种用于促进在通信环境中的数据会话的方法，其包括在第一端点处接收由第二端点发起的呼叫。 第一个端点已经进行了以前的呼叫。 该方法还包括响应于接收到来自第二端点的呼叫来调用反向eCamp-On TM特征，使得第一端点在前一次呼叫完成之后发起到第二端点的新呼叫。

公开(公告)号：US07751545B2

公开(公告)日：2010-07-06

申请号：US10828998

申请日：2004-04-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary W. FitzGerald

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary W. FitzGerald

IPC: H04M3/42

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

公开(公告)号：US07703691B2

公开(公告)日：2010-04-27

申请号：US11697058

申请日：2007-04-05

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06K19/06

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。

公开(公告)号：US07702792B2

公开(公告)日：2010-04-20

申请号：US10754734

申请日：2004-01-08

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

IPC: G06F15/16 ,  H04M1/64 ,  H04M3/42

CPC classification number: H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Abstract translation: 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：US07657263B1

公开(公告)日：2010-02-02

申请号：US10104564

申请日：2002-03-21

Applicant: Gebran G. Chahrouri ,  Kevin T. Collins ,  Labhesh Patel ,  Chris S. L. Yeo

Inventor： Gebran G. Chahrouri ,  Kevin T. Collins ,  Labhesh Patel ,  Chris S. L. Yeo

IPC: H04L29/06 ,  H04M5/00

CPC classification number: H04M3/5232 ,  H04M3/42059 ,  H04M3/5166 ,  H04M2203/2011

Abstract: A method of routing calls of an automatic call distributor system that includes receiving a first workflow, comprising a desired behavior, associated with a first agent of a plurality of agents and receiving at least one request from a respective user for connection with one of the agents. The method also includes monitoring system information and executing the first workflow after the first agent becomes available for connection with one of the requests. The method includes selecting a first request of the at least one request, wherein the first request is selected based on the first agent's desired behavior and the monitored system information, and connecting the first request to the first agent. The method may also include receiving a notification that the first agent is available for connection with one of the respective users, and executing the first workflow after receiving the notification that the first agent is available.

Abstract translation: 一种路由自动呼叫分配器系统的呼叫的方法，该方法包括接收第一工作流，包括与多个代理的第一代理相关联的所需行为，以及从相应用户接收至少一个与所述代理之一的连接的请求 。 该方法还包括在第一代理程序可用于与其中一个请求进行连接后监视系统信息和执行第一工作流。 所述方法包括选择所述至少一个请求的第一请求，其中基于所述第一代理人的期望行为和所监视的系统信息来选择所述第一请求，以及将所述第一请求连接到所述第一代理。 该方法还可以包括接收第一代理可用于与相应用户之一连接的通知，以及在接收到第一代理可用的通知之后执行第一工作流。

公开(公告)号：US20090179752A1

公开(公告)日：2009-07-16

申请号：US11972551

申请日：2008-01-10

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: G08B1/08

CPC classification number: H04M1/72572 ,  H04M1/72513 ,  H04M1/72577

Abstract: In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area.

Abstract translation: 在一个示例性实施例中，一种自动警告系统，当使用其移动设备时，它们在个人移动设备（例如蜂窝电话和便携式音乐播放器）进入或接近危险区域的阈值时向用户发出警告。 在示例实施例中，移动设备在进入街道时自动暂停，并且当用户越过街道时恢复。 在蜂窝电话实施例中，在进入危险区域时，呼叫被自动置于保持状态，可选择地通知呼叫的其他方保留原因，并且当各方离开危险区域时，该呼叫被自动恢复。

公开(公告)号：US20090157842A1

公开(公告)日：2009-06-18

申请号：US11958076

申请日：2007-12-17

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: G06F15/16

CPC classification number: G06F16/00

Abstract: In one embodiment, a system includes one or more client devices and a server. The client devices store media files and communicate selection information to the server. The server receives the selection information from the one or more client devices, selects media files for a playlist using the selection information, and generates a playlist of the selected media files.

Abstract translation: 在一个实施例中，系统包括一个或多个客户端设备和服务器。 客户端设备存储媒体文件并将选择信息传送到服务器。 服务器从一个或多个客户端设备接收选择信息，使用选择信息选择播放列表的媒体文件，并且生成所选择的媒体文件的播放列表。