公开(公告)号：US07602894B1

公开(公告)日：2009-10-13

申请号：US10443630

申请日：2003-05-21

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

IPC分类号： H04M3/42

CPC分类号： H04M3/42042 ,  H04M3/42008 ,  H04M7/006

摘要： A method for caller association includes receiving from a user a first request for a number that may be called to reach the user and generating a first number that may be called to reach the user. The method includes communicating the first number to the user and receiving from the user a first identifier associated with the first number. The first identifier comprises an identifier of a first party. The method includes receiving a first call for the user at the first number and communicating the first call and the first identifier to the user. The method may include storing the first identifier associated with the first number in a memory and retrieving the first identifier associated with the first number from the memory upon receipt of the first call for the user at the first number.

摘要翻译： 用于呼叫者关联的方法包括从用户接收对可被呼叫到达用户的号码的第一请求，并产生可被呼叫到达用户的第一号码。 该方法包括将第一号码传送给用户，并从用户接收与第一号码相关联的第一标识符。 第一标识符包括第一方的标识符。 该方法包括以第一号码接收用户的第一呼叫，并向用户传送第一呼叫和第一标识符。 该方法可以包括将与第一号码相关联的第一标识符存储在存储器中，并且在接收到以第一号码的用户的第一呼叫时，从存储器中检索与第一号码相关联的第一标识符。

公开(公告)号：US07702792B2

公开(公告)日：2010-04-20

申请号：US10754734

申请日：2004-01-08

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

IPC分类号： G06F15/16 ,  H04M1/64 ,  H04M3/42

CPC分类号： H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

摘要： A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

摘要翻译： 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：US08971511B2

公开(公告)日：2015-03-03

申请号：US11278371

申请日：2006-03-31

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC分类号： H04M3/42 ,  H04M3/56

CPC分类号： H04M3/56 ,  H04L12/1822 ,  H04M3/42187 ,  H04M3/566 ,  H04M2203/5072 ,  H04M2242/06

摘要： A method and apparatus to provide speaker selection in a multi-party conference call is described. The method may comprise processing a speaker queue for at least one new speaker and monitoring when a number of active speakers is less than a predetermined number of active speakers. When less than the predetermined number, the method automatically, without human intervention, adds a new speaker from the speaker queue. A request for a new speaker may be received via a communication channel independent of a voice communication channel of the multi-party conference call. The request may be received from the conference endpoint via a voice communication channel of the multi-party conference call. In an example embodiment, new speakers in the speaker queue may be prioritized based a class of service associated with each new speaker. Priority may be given to a new speaker with a higher associated class of service.

摘要翻译： 描述了在多方电话会议中提供说话者选择的方法和装置。 该方法可以包括处理用于至少一个新扬声器的扬声器队列，并且当多个有源扬声器小于预定数量的有源扬声器时进行监视。 当小于预定数量时，该方法在没有人为干预的情况下自动地从扬声器队列添加新的扬声器。 可以通过独立于多方电话会议的语音通信信道的通信信道来接收对新的扬声器的请求。 可以经由多方电话会议的语音通信信道从会议端点接收该请求。 在示例性实施例中，可以基于与每个新的说话者相关联的一类服务对扬声器队列中的新扬声器进行优先级排序。 可以优先考虑具有较高相关服务类别的新发言者。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US07274291B2

公开(公告)日：2007-09-25

申请号：US11097056

申请日：2005-04-01

申请人： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC分类号： G08B1/08

CPC分类号： G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

摘要： Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

摘要翻译： 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070036131A1

公开(公告)日：2007-02-15

申请号：US11184109

申请日：2005-07-18

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

IPC分类号： H04M3/00 ,  H04L12/66

CPC分类号： H04M3/523

摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US07170991B2

公开(公告)日：2007-01-30

申请号：US10649517

申请日：2003-08-25

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/00 ,  H04M3/42

CPC分类号： H04M3/523

摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

摘要翻译： 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US07088814B1

公开(公告)日：2006-08-08

申请号：US10016862

申请日：2001-12-13

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC分类号： H04M3/00

CPC分类号： H04M3/5233 ,  H04M2207/203

摘要： A method for handling calls of an automatic call distributor system includes receiving, from a user, a request for connection with one of a plurality of agents, having one of a plurality of skills. In a particular embodiment, a preferred agent of the plurality of agents is selected by a statistical analysis using variables including a network resource available along a communication path between the user and the preferred agent, and an impact of connecting the user with the preferred agent upon the availability of a generally unique skill of the plurality of skills, to a future user. The user is connected with the preferred agent, the preferred agent having the one of the plurality of skills.

摘要翻译： 一种用于处理自动呼叫分配器系统的呼叫的方法包括从用户接收与具有多种技能之一的多个代理之一的连接的请求。 在特定实施例中，通过使用包括沿着用户和优选代理之间的通信路径可用的网络资源的变量的统计分析来选择多个代理的优选代理，以及将用户与优选代理连接的影响 向未来的用户提供多种技能的普遍独特技能的可用性。 用户与首选代理连接，优选的代理具有多种技能之一。

公开(公告)号：US08341663B2

公开(公告)日：2012-12-25

申请号：US11870406

申请日：2007-10-10

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Sravan Vadlakonda ,  Arthur Gerald Howarth ,  Ashish P. Chotai ,  Aseem Asthana ,  Rajneesh Kumar ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Sravan Vadlakonda ,  Arthur Gerald Howarth ,  Ashish P. Chotai ,  Aseem Asthana ,  Rajneesh Kumar ,  Shantanu Sarkar

IPC分类号： H04N7/10 ,  H04N7/025

CPC分类号： H04N7/163 ,  H04N21/4147 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/44004 ,  H04N21/44008 ,  H04N21/458 ,  H04N21/8456

摘要： In one embodiment, a Media Analysis and Delivery System obtains a set of media delivery rules, wherein the set of media delivery rules includes one or more triggers, each of the triggers identifying a topic of interest. The Media Analysis and Delivery System examines a media stream for at least one of the one or more triggers in accordance with the set of media delivery rules. The Media Analysis and Delivery System provides at least a portion of the media stream in response to at least one of the triggers in accordance with at least one of the set of media delivery rules.

摘要翻译： 在一个实施例中，媒体分析和传送系统获得一组媒体递送规则，其中该组媒体递送规则包括一个或多个触发，每个触发器识别感兴趣的主题。 媒体分析和传送系统根据媒体传送规则集来检查一个或多个触发器中的至少一个的媒体流。 媒体分析和传送系统根据所述一组媒体传送规则中的至少一个响应于至少一个触发器提供媒体流的至少一部分。

公开(公告)号：US07970117B2

公开(公告)日：2011-06-28

申请号：US11184109

申请日：2005-07-18

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

IPC分类号： H04M5/00

CPC分类号： H04M3/523

摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。