Call center quality management tool
    12.
    发明授权
    Call center quality management tool 有权
    呼叫中心质量管理工具

    公开(公告)号:US08715179B2

    公开(公告)日:2014-05-06

    申请号:US12707855

    申请日:2010-02-18

    Abstract: Systems and methods for call center quality management are provided. A sensor may monitor a response of a dialogue participant. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the participant. The feedback may be provided based on the known condition. The feedback may be configured to improve call center quality. The feedback may be transmitted during a call. The feedback may be based on the threshold number.

    Abstract translation: 提供了呼叫中心质量管理的系统和方法。 传感器可以监视对话参与者的响应。 参考索引可以将响应与已知条件相关联。 处理器设备可以检测已知条件或阈值数目的已知条件。 处理器可以将已知条件与反馈相关联。 反馈机制可以向参与者提供反馈。 可以基于已知条件提供反馈。 可以将反馈配置为改善呼叫中心质量。 可以在通话期间传送反馈。 反馈可以基于阈值数。

    FINANCIAL TRANSACTION MONITORING
    15.
    发明申请
    FINANCIAL TRANSACTION MONITORING 审中-公开
    财务交易监督

    公开(公告)号:US20100191634A1

    公开(公告)日:2010-07-29

    申请号:US12430754

    申请日:2009-04-27

    Abstract: Embodiments of the present invention provide systems and methods for monitoring financial transactions. For example, in one embodiment a system includes a communication interface configured to receive information about each transaction of a plurality of transactions. The system includes a memory device having a plurality of keywords and an artificial intelligence application stored therein, the plurality of keywords being associated with a plurality of entities whose transactions are to be specially handled. The system further includes a processor configured to identify a first group of transactions from the plurality of transactions where the information about each transaction of the first group of transactions includes at least one of the plurality of keywords. The processor is further configured to then use the artificial intelligence application to determine that one or more transactions in the first group of transactions are associated with one or more of the plurality of entities.

    Abstract translation: 本发明的实施例提供了用于监视金融交易的系统和方法。 例如,在一个实施例中,系统包括被配置为接收关于多个事务的每个事务的信息的通信接口。 该系统包括具有存储在其中的多个关键词和人工智能应用的存储器件,所述多个关键词与要进行特殊处理的多个实体相关联。 该系统还包括处理器,其被配置为从多个交易中识别第一组交易,其中关于第一组交易的每个交易的信息包括多个关键字中的至少一个。 处理器还被配置为然后使用人造智能应用来确定第一组事务中的一个或多个事务与多个实体中的一个或多个相关联。

    SYSTEM UPDATE MANAGEMENT
    16.
    发明申请
    SYSTEM UPDATE MANAGEMENT 有权
    系统更新管理

    公开(公告)号:US20100191623A1

    公开(公告)日:2010-07-29

    申请号:US12430756

    申请日:2009-04-27

    Abstract: Embodiments of the invention provide systems and methods for managing updates to a financial transaction monitoring system, wherein the financial transaction monitoring system is configured to specially handle any financial transactions involving an entity identified in a list of entities. In one embodiment, the system includes a communication interface configured to receive an update to the list of entities, the update including one or more new keywords. The system may further include a memory device having information about a plurality of transactions. In one embodiment, the system includes a processor configured to: determine the number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords; and determine whether the update will impact the financial transaction monitoring system based at least partially on process metrics and the determined number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords.

    Abstract translation: 本发明的实施例提供用于管理对金融交易监控系统的更新的系统和方法,其中所述金融交易监控系统被配置为特别地处理涉及在实体列表中标识的实体的任何金融交易。 在一个实施例中,系统包括被配置为接收对实体列表的更新的通信接口,该更新包括一个或多个新关键字。 该系统还可以包括具有关于多个事务的信息的存储器设备。 在一个实施例中,系统包括处理器,其被配置为:确定可以适当地与新关键字中的至少一个相关联的多个事务中的事务的数量; 并且确定所述更新是否至少部分地基于过程度量以及可以适当地与所述新关键字中的至少一个相关联的所述多个交易中确定的交易数量来影响所述金融交易监控系统。

    Automatic control circuitry for tape transducing apparatus
    17.
    发明授权
    Automatic control circuitry for tape transducing apparatus 失效
    用于磁带转换装置的自动控制电路

    公开(公告)号:US3968520A

    公开(公告)日:1976-07-06

    申请号:US563136

    申请日:1975-03-28

    CPC classification number: G11B15/10 G11B15/12 G11B15/18 G11B15/46

    Abstract: Control circuitry for use with tape transducing apparatus which enables increased versatility of tape playback functions. The apparatus has the capability of automatic tape rewind, message recycle, endless message repeat, and other automatic functions valuable in playback of certain forms of music, advertising and the like. A tape motion sense circuit functions in response to sensing of tape drive motor supply voltage to monitor tape forward and rewind conditions for coactive operation with such as tape record control tone information, end of tape and other condition enablement to further control transducer head positioning.

    Abstract translation: 用于磁带转换装置的控制电路,能够提高磁带播放功能的多功能性。 该装置具有在某些形式的音乐,广告等的回放中有价值的自动磁带倒带,消息回收,无尽的消息重复和其他自动功能的能力。 磁带运动检测电路响应于磁带驱动电机电源电压的检测而起作用以监视磁带正向和倒带状况,用于共同主动操作,例如磁带记录控制音信息,磁带末端和其他条件启用,以进一步控制传感器头定位。

    System update management
    18.
    发明授权
    System update management 有权
    系统更新管理

    公开(公告)号:US08838474B2

    公开(公告)日:2014-09-16

    申请号:US12430756

    申请日:2009-04-27

    Abstract: Embodiments of the invention provide systems and methods for managing updates to a financial transaction monitoring system, wherein the financial transaction monitoring system is configured to specially handle any financial transactions involving an entity identified in a list of entities. In one embodiment, the system includes a communication interface configured to receive an update to the list of entities, the update including one or more new keywords. The system may further include a memory device having information about a plurality of transactions. In one embodiment, the system includes a processor configured to: determine the number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords; and determine whether the update will impact the financial transaction monitoring system based at least partially on process metrics and the determined number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords.

    Abstract translation: 本发明的实施例提供用于管理对金融交易监控系统的更新的系统和方法,其中所述金融交易监控系统被配置为特别地处理涉及在实体列表中标识的实体的任何金融交易。 在一个实施例中,系统包括被配置为接收对实体列表的更新的通信接口,该更新包括一个或多个新关键字。 该系统还可以包括具有关于多个事务的信息的存储器设备。 在一个实施例中,系统包括处理器,其被配置为:确定可以适当地与新关键字中的至少一个相关联的多个事务中的事务的数量; 并且确定所述更新是否至少部分地基于过程度量以及可以适当地与所述新关键字中的至少一个相关联的所述多个交易中确定的交易数量来影响所述金融交易监控系统。

    Wearable badge with sensor
    19.
    发明授权
    Wearable badge with sensor 有权
    带传感器的穿戴式徽章

    公开(公告)号:US08715178B2

    公开(公告)日:2014-05-06

    申请号:US12707846

    申请日:2010-02-18

    Abstract: Systems and methods for a wearable badge with a sensor are provided. The badge may include a sensor. The sensor may monitor a response of a wearer. The sensor may monitor a response of an individual facing the wearer. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the wearer. The feedback mechanism may provide the feedback to the individual facing the wearer. The feedback may be provided based on the known condition. The feedback may be configured to provide guidance to the wearer and the individual facing the wearer. The feedback may be based on the threshold number.

    Abstract translation: 提供了带有传感器的可穿戴徽章的系统和方法。 徽章可以包括传感器。 传感器可以监测佩戴者的反应。 传感器可以监视面向佩戴者的个体的反应。 参考索引可以将响应与已知条件相关联。 处理器设备可以检测已知条件或阈值数目的已知条件。 处理器可以将已知条件与反馈相关联。 反馈机构可以向佩戴者提供反馈。 反馈机构可以向面向佩戴者的个人提供反馈。 可以基于已知条件提供反馈。 反馈可以被配置为向佩戴者和面向佩戴者的个人提供指导。 反馈可以基于阈值数。

    HAND PROPELLED AND STEERED BICYCLE
    20.
    发明申请
    HAND PROPELLED AND STEERED BICYCLE 审中-公开
    手推车和转向自行车

    公开(公告)号:US20140015219A1

    公开(公告)日:2014-01-16

    申请号:US14028531

    申请日:2013-09-16

    Applicant: David D. Price

    Inventor: David D. Price

    CPC classification number: B62M1/12 B62K21/12 B62K21/125 B62M1/16 B62M1/26

    Abstract: A bicycle. A front bicycle wheel and rear bicycle wheel are connected to a bicycle frame. A drive sprocket drives the rear bicycle wheel. Two hand grippable pivotally connected handles are each connected via a handle drive linkage to the drive sprocket. The pivoting of the handles in an approximately vertical plane controls the rotation of the drive sprocket and spins the rear bicycle wheel. In one preferred embodiment, the bicycle is a stationary bicycle. In another preferred embodiment the bicycle can be steered and taken on the street.

    Abstract translation: 一辆自行车。 前自行车车轮和后自行车车轮连接到自行车车架上。 驱动链轮驱动后自行车车轮。 两把手可握枢轴连接的手柄各自通过手柄驱动联动装置连接到驱动链轮。 手柄在大致垂直的平面上的枢转控制驱动链轮的旋转并旋转后自行车车轮。 在一个优选实施例中,自行车是固定的自行车。 在另一优选实施例中,自行车可以被转向并被带到街上。

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