Abstract:
Systems and methods for automated on-boarding of a new-hire are provided. A sensor may monitor a response of the new-hire. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the new-hire. The feedback may be provided based on the known condition. The feedback may be configured to provide the new-hire with directions, a policy reminder or any other suitable information. The feedback may be based on the threshold number.
Abstract:
Systems and methods for call center quality management are provided. A sensor may monitor a response of a dialogue participant. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the participant. The feedback may be provided based on the known condition. The feedback may be configured to improve call center quality. The feedback may be transmitted during a call. The feedback may be based on the threshold number.
Abstract:
The disclosure generally relates to knowledge retrieval using a knowledgebase storing general and/or expert knowledge. In particular, the disclosure relates to using an enhanced knowledgebase to implement a tool for analysis and categorization of surveys.
Abstract:
Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual's emotional state.
Abstract:
Embodiments of the present invention provide systems and methods for monitoring financial transactions. For example, in one embodiment a system includes a communication interface configured to receive information about each transaction of a plurality of transactions. The system includes a memory device having a plurality of keywords and an artificial intelligence application stored therein, the plurality of keywords being associated with a plurality of entities whose transactions are to be specially handled. The system further includes a processor configured to identify a first group of transactions from the plurality of transactions where the information about each transaction of the first group of transactions includes at least one of the plurality of keywords. The processor is further configured to then use the artificial intelligence application to determine that one or more transactions in the first group of transactions are associated with one or more of the plurality of entities.
Abstract:
Embodiments of the invention provide systems and methods for managing updates to a financial transaction monitoring system, wherein the financial transaction monitoring system is configured to specially handle any financial transactions involving an entity identified in a list of entities. In one embodiment, the system includes a communication interface configured to receive an update to the list of entities, the update including one or more new keywords. The system may further include a memory device having information about a plurality of transactions. In one embodiment, the system includes a processor configured to: determine the number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords; and determine whether the update will impact the financial transaction monitoring system based at least partially on process metrics and the determined number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords.
Abstract:
Control circuitry for use with tape transducing apparatus which enables increased versatility of tape playback functions. The apparatus has the capability of automatic tape rewind, message recycle, endless message repeat, and other automatic functions valuable in playback of certain forms of music, advertising and the like. A tape motion sense circuit functions in response to sensing of tape drive motor supply voltage to monitor tape forward and rewind conditions for coactive operation with such as tape record control tone information, end of tape and other condition enablement to further control transducer head positioning.
Abstract:
Embodiments of the invention provide systems and methods for managing updates to a financial transaction monitoring system, wherein the financial transaction monitoring system is configured to specially handle any financial transactions involving an entity identified in a list of entities. In one embodiment, the system includes a communication interface configured to receive an update to the list of entities, the update including one or more new keywords. The system may further include a memory device having information about a plurality of transactions. In one embodiment, the system includes a processor configured to: determine the number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords; and determine whether the update will impact the financial transaction monitoring system based at least partially on process metrics and the determined number of transactions in the plurality of transactions that can properly be associated with at least one of the new keywords.
Abstract:
Systems and methods for a wearable badge with a sensor are provided. The badge may include a sensor. The sensor may monitor a response of a wearer. The sensor may monitor a response of an individual facing the wearer. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the wearer. The feedback mechanism may provide the feedback to the individual facing the wearer. The feedback may be provided based on the known condition. The feedback may be configured to provide guidance to the wearer and the individual facing the wearer. The feedback may be based on the threshold number.
Abstract:
A bicycle. A front bicycle wheel and rear bicycle wheel are connected to a bicycle frame. A drive sprocket drives the rear bicycle wheel. Two hand grippable pivotally connected handles are each connected via a handle drive linkage to the drive sprocket. The pivoting of the handles in an approximately vertical plane controls the rotation of the drive sprocket and spins the rear bicycle wheel. In one preferred embodiment, the bicycle is a stationary bicycle. In another preferred embodiment the bicycle can be steered and taken on the street.