中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

47 records (took 0.022 seconds)

    Method for integrating client WEB history and call center history into a single interaction history accessible in real time
    11.
    发明授权
    Method for integrating client WEB history and call center history into a single interaction history accessible in real time 有权
    将客户端WEB历史记录和呼叫中心历史记录整合到可实时访问的单个交互历史中的方法

    公开(公告)号：US07827290B2

    公开(公告)日：2010-11-02

    申请号：US11614601

    申请日：2006-12-21

    Applicant: Brian Galvin ,  S. Michael Perlmutter

    Inventor： Brian Galvin ,  S. Michael Perlmutter

    IPC: G06F15/16

    CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

    Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

    Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

    Trust conferencing apparatus and methods in digital communication
    14.
    发明授权
    Trust conferencing apparatus and methods in digital communication 有权
    数字通信中的信任会议设备和方法

    公开(公告)号：US08325215B2

    公开(公告)日：2012-12-04

    申请号：US12346425

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    IPC: H04N7/14

    CPC classification number: G06F21/30 ,  H04L12/1818 ,  H04L63/205 ,  H04L65/4038 ,  H04N7/15

    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

    Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

    Method for Integrating Client WEB History and Call Center History into a Single Interaction History Accessible in Real Time
    15.
    发明申请
    Method for Integrating Client WEB History and Call Center History into a Single Interaction History Accessible in Real Time 有权
    将客户端WEB历史记录和呼叫中心历史记录集成到实时可访问的单个交互历史中的方法

    公开(公告)号：US20080154933A1

    公开(公告)日：2008-06-26

    申请号：US11614601

    申请日：2006-12-21

    Applicant: Brian Galvin ,  S. Michael Perlmutter

    Inventor： Brian Galvin ,  S. Michael Perlmutter

    IPC: G06F7/14

    CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

    Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

    Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

    Federated access
    16.
    发明授权
    Federated access 有权
    联合访问

    公开(公告)号：US08949470B2

    公开(公告)日：2015-02-03

    申请号：US11967508

    申请日：2007-12-31

    Applicant: Herbert Willi Artur Ristock ,  Brian Galvin

    Inventor： Herbert Willi Artur Ristock ,  Brian Galvin

    IPC: G06F15/16 ,  G06Q10/10

    CPC classification number: H04L67/2809 ,  G06Q10/06311 ,  G06Q10/10 ,  G06Q50/184

    Abstract: A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation.

    Abstract translation: 在第一企业中操作的联合系统包括用于创建和存储联合配置数据的配置服务器和数据库，以及具有用于处理寻求联合的第二企业的接口的联合注册器。 在系统中，第二个企业连接到联盟注册服务商，就联盟的细节进行协商，达成协议，配置存储在配置数据库中，然后第二个企业通过一对联合代理接口耦合到第一个企业 一个在第一个企业，一个在第二个企业，代理接口由联盟的细节配置。

    Accumulative decision point data analysis system for telephony and electronic communications operations
    18.
    发明授权
    Accumulative decision point data analysis system for telephony and electronic communications operations 有权
    电话和电子通信业务的累积决策点数据分析系统

    公开(公告)号：US08014504B2

    公开(公告)日：2011-09-06

    申请号：US12480284

    申请日：2009-06-08

    Applicant: Brian Galvin

    Inventor： Brian Galvin

    IPC: H04M15/00 ,  H04M7/00

    CPC classification number: H04M3/2218 ,  H04L41/046 ,  H04L43/045 ,  H04L43/0811 ,  H04M3/2281 ,  H04M3/36 ,  H04M7/123 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38

    Abstract: A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.

    Abstract translation: 用于根据在系统的路由点和端点产生的数据来生成通信路由系统的使用统计的系统具有访问通信路由系统以用于分析数据和生成统计信息的处理器，以及具有访问 处理器，用于将生成的统计数据呈现为显示格式。 用于生成统计数据的数据包括通过通信路由系统路由的事件的路由路径信息，以及可选地在通信路由系统的某些路由点和终点处记录的交互历史。

    SYSTEMS AND METHODS FOR COMPOUND SEARCHING
    19.
    发明申请
    SYSTEMS AND METHODS FOR COMPOUND SEARCHING 审中-公开
    化合物搜索的系统和方法

    公开(公告)号：US20110167052A1

    公开(公告)日：2011-07-07

    申请号：US13046954

    申请日：2011-03-14

    Applicant: Brian Galvin ,  Alan McCord ,  Donald R. Boys

    Inventor： Brian Galvin ,  Alan McCord ,  Donald R. Boys

    IPC: G06F17/30

    CPC classification number: G06F16/951 ,  G06F16/3322

    Abstract: An apparatus includes at least one computing device configured to send a search query to at least one network server; receive questions from the at least one network server based on the search query; send responses to the at least one network server based on the questions; and receive a search result from the at least one network server based on the responses. The at least one computing device is further configured to send the search query and/or receive the search result via a cellular telephone network, a wireless fidelity network, and/or a digital subscriber line network. A system includes at least one server configured to receive a search query from a computing device; send questions to the computing device based on the search query; receive information from the computing device based on the questions; and send a search result to the computing device based on the information.

    Abstract translation: 一种装置包括：至少一个计算装置，被配置为向至少一个网络服务器发送搜索查询; 基于搜索查询从所述至少一个网络服务器接收问题; 基于问题向至少一个网络服务器发送响应; 并且基于所述响应从所述至少一个网络服务器接收搜索结果。 所述至少一个计算设备还被配置为经由蜂窝电话网络，无线保真网络和/或数字用户线路网络发送搜索查询和/或接收搜索结果。 系统包括至少一个被配置为从计算设备接收搜索查询的服务器; 基于搜索查询向计算设备发送问题; 基于问题从计算设备接收信息; 并基于该信息将搜索结果发送到计算设备。

    Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics
    20.
    发明申请
    Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics 审中-公开
    基于消费者和响应能力统计的动态广告放置方法

    公开(公告)号：US20090171749A1

    公开(公告)日：2009-07-02

    申请号：US11965626

    申请日：2007-12-27

    Applicant: Frederic Laruelle ,  Brian Galvin

    Inventor： Frederic Laruelle ,  Brian Galvin

    IPC: G06Q30/00

    CPC classification number: G06Q30/02 ,  G06Q30/0207 ,  G06Q30/0254

    Abstract: A network-based processing server for processing statistics and serving advertisements includes a first network interface to a first stat server for receiving consumer statistics, a second network interface to a second stat server for receiving response capability statistics, and a dedicated input/output port connecting the processing server to a broadcast network. The processing server selects and serves advertisements over the broadcast network to consumers positioned to receive the advertisements based on the processing of consumer statistics and advertisement response capability statistics against at least one rule.

    Abstract translation: 用于处理统计和服务广告的基于网络的处理服务器包括到第一统计服务器的用于接收消费者统计的第一网络接口，到第二统计服务器的用于接收响应能力统计的第二网络接口以及连接的专用输入/输出端口 处理服务器到广播网络。 处理服务器根据针对至少一个规则的消费者统计和广告响应能力统计的处理，通过广播网络向广告网络中的消费者选择和广告，所述消费者被定位成接收广告。

Patent Agency Ranking