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    Trust conferencing apparatus and methods in digital communication
    11.
    发明申请
    Trust conferencing apparatus and methods in digital communication 有权
    数字通信中的信任会议设备和方法

    公开(公告)号：US20100165887A1

    公开(公告)日：2010-07-01

    申请号：US12346425

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    IPC: H04L12/16 ,  H04N7/15

    CPC classification number: G06F21/30 ,  H04L12/1818 ,  H04L63/205 ,  H04L65/4038 ,  H04N7/15

    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

    Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

    Recursive adaptive interaction management system
    13.
    发明授权
    Recursive adaptive interaction management system 有权
    递归自适应交互管理系统

    公开(公告)号：US09092733B2

    公开(公告)日：2015-07-28

    申请号：US11966913

    申请日：2007-12-28

    Applicant: Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

    Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

    IPC: H04M3/00 ,  G06N5/02 ,  H04M3/51

    CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

    Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

    Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于 基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

    Method for integrating client WEB history and call center history into a single interaction history accessible in real time
    14.
    发明授权
    Method for integrating client WEB history and call center history into a single interaction history accessible in real time 有权
    将客户端WEB历史记录和呼叫中心历史记录整合到可实时访问的单个交互历史中的方法

    公开(公告)号：US07827290B2

    公开(公告)日：2010-11-02

    申请号：US11614601

    申请日：2006-12-21

    Applicant: Brian Galvin ,  S. Michael Perlmutter

    Inventor： Brian Galvin ,  S. Michael Perlmutter

    IPC: G06F15/16

    CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

    Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

    Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

    Customer-controlled recording
    16.
    发明授权
    Customer-controlled recording 有权
    客户控制录音

    公开(公告)号：US08315374B2

    公开(公告)日：2012-11-20

    申请号：US12480023

    申请日：2009-06-08

    Applicant: S. Michael Perlmutter

    Inventor： S. Michael Perlmutter

    IPC: H04M3/00

    CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

    Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

    Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

    Customer-Enabled Evaluation and and Control of Communication Center Agent Contact
    17.
    发明申请
    Customer-Enabled Evaluation and and Control of Communication Center Agent Contact 审中-公开
    客户启用的通信中心代理联系人的评估和控制

    公开(公告)号：US20090168989A1

    公开(公告)日：2009-07-02

    申请号：US11965053

    申请日：2007-12-27

    Applicant: S. Michael Perlmutter

    Inventor： S. Michael Perlmutter

    IPC: H04M3/00

    CPC classification number: H04M3/5235 ,  H04M3/4217 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M3/5232 ,  H04M2203/408

    Abstract: A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.

    Abstract translation: 通信中心具有在工作站上操作并具有与客户交互的代理，用于将从客户到代理的传入事务路由的路由器以及与特定客户相关联的路由规则集。 规则集中的单个规则集包括与规则集相关联的客户设置的一个或多个联系约束。

    Asset Valuation and Quantifying Personal Worth
    18.
    发明申请
    Asset Valuation and Quantifying Personal Worth 审中-公开
    资产评估和量化个人价值

    公开(公告)号：US20130339205A1

    公开(公告)日：2013-12-19

    申请号：US13901204

    申请日：2013-05-23

    Applicant: Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

    Inventor： Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

    IPC: G06Q40/00

    CPC classification number: G06Q40/00

    Abstract: An asset tracking and reporting system has a network-connected computerized appliance having at least one processor and one or more data repositories, at least one of the data repositories being non-transitory and coded instructions executing on the at least one processor from the at least one non-transitory data repository. The coded instructions causing the system to register individuals or enterprises as users assuming one or more roles, enable users to enter and edit information through interactive interfaces provided, the information regarding individual assets in defined categories, the assets owned by the user, track user activities related to user's assets, connect users to resources to determine value for the individual assets, and to aggregate and report asset valuation according to user identity.

    Abstract translation: 资产跟踪和报告系统具有网络连接的计算机化设备，其具有至少一个处理器和一个或多个数据存储库，至少一个数据存储库是至少从至少一个处理器执行的非暂时性和编码指令 一个非临时数据存储库。 编码指令导致系统将个人或企业注册为承担一个或多个角色的用户，使用户能够通过提供的交互界面输入和编辑信息，关于定义类别中的个人资产的信息，用户拥有的资产，跟踪用户活动 与用户资产相关联，将用户连接到资源以确定个人资产的价值，并根据用户身份汇总和报告资产估值。

    Customer-Controlled Recording
    19.
    发明申请
    Customer-Controlled Recording 有权
    客户控制录音

    公开(公告)号：US20100310056A1

    公开(公告)日：2010-12-09

    申请号：US12480023

    申请日：2009-06-08

    Applicant: S. Michael Perlmutter

    Inventor： S. Michael Perlmutter

    IPC: H04M1/64 ,  G06F17/30

    CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

    Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

    Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

    System For Establishing Outbound Communications With Contacts From A Call Center
    20.
    发明申请
    System For Establishing Outbound Communications With Contacts From A Call Center 审中-公开
    通过呼叫中心联系人建立外向通信系统

    公开(公告)号：US20080159521A1

    公开(公告)日：2008-07-03

    申请号：US11618223

    申请日：2006-12-29

    Applicant: Dave Sneyders ,  S. Michael Perlmutter ,  Dan Kikinis

    Inventor： Dave Sneyders ,  S. Michael Perlmutter ,  Dan Kikinis

    IPC: H04M3/00

    CPC classification number: H04M3/5158 ,  H04M3/42374

    Abstract: A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.

    Abstract translation: 用于确定联系人将应答未决出站呼叫的统计概率的方法包括以下步骤：（a）在数据存储库中执行查找以确定联系人相对于网络服务器的存在状态，（b）将所发现的存在状态相等 （c）将存在值与预定系统值进行比较。

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