公开(公告)号：US20090300668A1

公开(公告)日：2009-12-03

申请号：US12130611

申请日：2008-05-30

申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

IPC分类号： H04N7/16

CPC分类号： H04N7/17318 ,  G06Q30/02 ,  H04N21/4751 ,  H04N21/47805 ,  H04N21/6118 ,  H04N21/6168 ,  H04N21/8173

摘要： One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

摘要翻译： 一个示例性方面是通过OCAP的高级多媒体通信，其使用驻留在STB中的客户特定配置文件进行帐单管理。 本发明的方面还涉及管理支付偏好，自动支付账单或发票，管理账单通知偏好，触发在接收到账单时发送给一个或多个相关联的设备和STB的通知，分析进入的账单 使用智能代理，并且基于分析可选地启动与与账单相关联的供应商的通信，获取关于账单的附加信息，包括账单的图像和/或附加细节，以及将发票信息转发到与STB相关联的目的地 。

公开(公告)号：US20090241159A1

公开(公告)日：2009-09-24

申请号：US12050605

申请日：2008-03-18

申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

IPC分类号： H04N7/173

CPC分类号： H04N7/17318 ,  H04L65/1059 ,  H04L65/4076 ,  H04L67/306 ,  H04N7/141 ,  H04N21/2543 ,  H04N21/4532 ,  H04N21/466 ,  H04N21/4751 ,  H04N21/47815 ,  H04N21/4788 ,  H04N21/6582

摘要： Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

摘要翻译： 将个性化信息和通信偏好存储在STB中的结构化格式或通过cookie中的简档中的利用允许至少有特征丰富的电话应用的组合与存储在STB中的个性化数据有助于特征丰富的通信会话。 使用驻留在STB中的个性化数据提供先进的多媒体通信应用可能允许一个实体提供许多以前不可用的服务，因此提供了相当大的新业务潜力。 存储在STB中的个人信息可以传达诸如通信偏好，备用联系方式，支付偏好，优先权偏好，可信联系人，个人信息以及多媒体消息传递等许多示例性优点。个人信息与 智能个人代理也增强了用户体验。

公开(公告)号：US20100080362A1

公开(公告)日：2010-04-01

申请号：US12241949

申请日：2008-09-30

申请人： Gregory D. Weber ,  David S. Mohler

发明人： Gregory D. Weber ,  David S. Mohler

IPC分类号： H04M1/64

CPC分类号： H04M3/53383 ,  H04L51/36 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/53 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/651

摘要： A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

摘要翻译： 公开了一种技术，其使得电信用户能够以单一媒体格式（例如语音或文本）最初输入问候消息。 随后，服务器响应于用户到达的任何通信事件（例如语音呼叫或电子邮件消息）使用该问候消息，而不管到达的通信事件的媒体格式如何。 当服务器接收到各种通信事件的到达通知时，它响应于该事件并以与事件本身相同的媒体格式生成定制的问候消息。 换句话说，服务器表示作为语音消息的响应于传入语音呼叫的预先准备好的传出语音或文本消息i），以及ii）响应于电子邮件，SMS文本消息或即时消息的文本消息。

公开(公告)号：US20140095235A1

公开(公告)日：2014-04-03

申请号：US13630020

申请日：2012-09-28

申请人： Jonathan Robert Phillips ,  Gregory D. Weber

发明人： Jonathan Robert Phillips ,  Gregory D. Weber

IPC分类号： G06Q10/06

CPC分类号： G06Q10/0631 ,  G06Q10/10

摘要： Systems and methods are provided to solve these and other problems and disadvantages of the prior art. A list of work items is received. A work item can be anything that a user may work on such as an email, an incoming call in a contact center, a trouble ticket, and the like. A user is identified to work on the list of work items. A virtual setting is created based on the list of work items and the user. The virtual setting includes a virtual list of work items that represents the list of work items and a user avatar that represents the user. The user can select a work item from the virtual list of work items. The user is then presented with the work item. For example, if the work item is an email, the email will be presented. The user can then process the work item.

摘要翻译： 提供了系统和方法来解决现有技术的这些和其它问题和缺点。 收到工作项目清单。 工作项可以是用户可以工作的任何东西，例如电子邮件，联络中心的来电，故障单等。 用户被识别为在工作项目列表上工作。 基于工作项目和用户列表创建虚拟设置。 虚拟设置包括表示工作项列表的工作项的虚拟列表和表示用户的用户头像。 用户可以从虚拟工作列表中选择一个工作项。 然后向用户显示工作项。 例如，如果工作项目是电子邮件，则将显示该电子邮件。 然后，用户可以处理工作项。

公开(公告)号：US08111813B2

公开(公告)日：2012-02-07

申请号：US12241949

申请日：2008-09-30

申请人： Gregory D. Weber ,  David S. Mohler

发明人： Gregory D. Weber ,  David S. Mohler

IPC分类号： H04M11/00

CPC分类号： H04M3/53383 ,  H04L51/36 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/53 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/651

摘要： A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

摘要翻译： 公开了一种技术，其使得电信用户能够以单一媒体格式（例如语音或文本）最初输入问候消息。 随后，服务器响应于用户到达的任何通信事件（例如语音呼叫或电子邮件消息）使用该问候消息，而不管到达的通信事件的媒体格式如何。 当服务器接收到各种通信事件的到达通知时，它响应于该事件并以与事件本身相同的媒体格式生成定制的问候消息。 换句话说，服务器表示作为语音消息的响应于传入语音呼叫的预先准备好的传出语音或文本消息i），以及ii）响应于电子邮件，SMS文本消息或即时消息的文本消息。

公开(公告)号：US07587624B1

公开(公告)日：2009-09-08

申请号：US11412567

申请日：2006-04-27

申请人： Gregory D. Weber

发明人： Gregory D. Weber

IPC分类号： G06F11/00

CPC分类号： H04L43/0811 ,  H04L41/0654 ,  H04L67/322

摘要： A method and apparatus for assuring telecommunication reliability by receiving from each of a plurality of control entities factors concerning priority of each of the plurality of control entities; determining a priority score for each of the plurality of control entities; detecting lose of communication with a one of the plurality of control entities from which the media connectivity endpoint presently receives control information; selecting another one of the plurality of control entities having the highest priority score; and requesting the selected other one of the plurality of control entities to supply control information.

摘要翻译： 一种用于通过从多个控制实体中的每一个接收与所述多个控制实体中的每一个的优先级有关的因素来确保电信可靠性的方法和装置; 确定所述多个控制实体中的每一个的优先级得分; 检测与所述多个控制实体之一的通信丢失，所述媒体连接端点从该控制实体当前接收控制信息; 选择具有最高优先级得分的多个控制实体中的另一个; 以及请求所述多个控制实体中所选择的另一个控制实体提供控制信息。

公开(公告)号：US09569741B2

公开(公告)日：2017-02-14

申请号：US13630020

申请日：2012-09-28

申请人： Jonathan Robert Phillips ,  Gregory D. Weber

发明人： Jonathan Robert Phillips ,  Gregory D. Weber

IPC分类号： G06Q10/06 ,  G06Q10/10

CPC分类号： G06Q10/0631 ,  G06Q10/10

摘要： Systems and methods are provided to solve these and other problems and disadvantages of the prior art. A list of work items is received. A work item can be anything that a user may work on such as an email, an incoming call in a contact center, a trouble ticket, and the like. A user is identified to work on the list of work items. A virtual setting is created based on the list of work items and the user. The virtual setting includes a virtual list of work items that represents the list of work items and a user avatar that represents the user. The user can select a work item from the virtual list of work items. The user is then presented with the work item. For example, if the work item is an email, the email will be presented. The user can then process the work item.

摘要翻译： 提供了系统和方法来解决现有技术的这些和其它问题和缺点。 收到工作项目清单。 工作项可以是用户可以工作的任何东西，例如电子邮件，联络中心的来电，故障单等。 用户被识别为在工作项目列表上工作。 基于工作项目和用户列表创建虚拟设置。 虚拟设置包括表示工作项列表的工作项的虚拟列表和表示用户的用户头像。 用户可以从虚拟工作列表中选择一个工作项。 然后向用户显示工作项。 例如，如果工作项目是电子邮件，则将显示该电子邮件。 然后，用户可以处理工作项。