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    System and method for providing customer support on a user interface
    1.
    发明授权
    System and method for providing customer support on a user interface 有权
    在用户界面上提供客户支持的系统和方法

    公开(公告)号：US09560203B2

    公开(公告)日：2017-01-31

    申请号：US14478371

    申请日：2014-09-05

    申请人： CITIBANK, N.A.

    发明人： Christopher E. Kay ,  Sam Lising ,  Tim Kobe

    IPC分类号： H04N7/14 ,  H04M3/523 ,  H04M3/53 ,  H04M7/00 ,  H04N21/478 ,  H04N21/4788 ,  G06Q10/08 ,  H04N7/03 ,  G06Q30/00 ,  G06Q40/02 ,  H04M3/51

    CPC分类号： H04M3/5233 ,  G06Q10/08 ,  G06Q30/016 ,  G06Q40/02 ,  H04M3/5183 ,  H04M3/5315 ,  H04M7/003 ,  H04N7/03 ,  H04N7/147 ,  H04N21/47805 ,  H04N21/4788

    摘要： Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity. A computer implemented method for providing customer support comprises receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving the identification information; providing an electronic document to the user; receiving an input from the user requesting a session with a representative; selecting a representative based at least in part on the electronic document; providing information about the electronic document to the representative; and establishing a connection between the representative and the touchpoint device.

    摘要翻译： 所描述的实施例可以通过让一群训练有素的专业人员根据需要立即“流动”到任何位置，从而以更有效的方式更有效地完成复杂的服务交易。 双向通信系统可以在正确的时间点即时或快速地访问正确的专家，从而将否则将负面的客户体验转化为积极的销售和服务机会。 一种用于提供客户支持的计算机实现方法包括：通过接触点设备从所述接触点设备的用户接收识别信息; 接收识别信息; 向用户提供电子文档; 从用户接收请求与代表的会话的输入; 至少部分地基于电子文档选择代表; 向代表提供有关电子文件的信息; 并建立代表和接触点设备之间的连接。

    SYSTEM AND METHOD FOR AN INTERACTIVE CROWDFUNDING PLATFORM
    3.
    发明申请
    SYSTEM AND METHOD FOR AN INTERACTIVE CROWDFUNDING PLATFORM 审中-公开
    用于交互式冲突平台的系统和方法

    公开(公告)号：US20160171614A1

    公开(公告)日：2016-06-16

    申请号：US15053049

    申请日：2016-02-25

    申请人： Don M. BUCKNER

    发明人： Don M. BUCKNER

    IPC分类号： G06Q40/06 ,  H04N21/858 ,  H04N21/8545 ,  H04N21/81 ,  G06Q50/00 ,  H04N21/478 ,  H04N21/2668 ,  H04N21/61 ,  G06Q30/02 ,  H04N21/262 ,  H04N21/472

    CPC分类号： G06Q40/06 ,  G06Q30/0267 ,  G06Q50/01 ,  H04N21/254 ,  H04N21/25891 ,  H04N21/2665 ,  H04N21/2668 ,  H04N21/47214 ,  H04N21/4758 ,  H04N21/478 ,  H04N21/47805 ,  H04N21/47815 ,  H04N21/6125 ,  H04N21/6131 ,  H04N21/812 ,  H04N21/8586

    摘要： A method for an interactive crowdfunding platform includes receiving on at least one device a plurality of video crowdfunding offerings from a production server for products each associated with a respective data portal, where the video crowdfunding offerings are in a format viewable on at least one device of a viewer, and transmitting a response to the respective data portal to indicate to purchase a security for the product based on a respective video crowdfunding offering. A microprocessor of the production server is configured to transmit an alert to the at least one device of the viewer in response to at least one video crowdfunding offering matching stored preferences for the viewer. The alert includes at least one of an investment category, a price for the security, and a universal resource locator (URL) that specifies the location of the data portal to purchase the security.

    摘要翻译： 一种交互式聚合平台的方法包括在至少一个设备上接收来自生产服务器的多个视频聚集产品，用于产生每个与相应数据门户相关联的产品，其中视频聚集产品具有在至少一个设备上可观看的格式 并且响应于相应的数据门户发送，以指示基于相应的视频繁忙提供购买产品的安全性。 生产服务器的微处理器被配置为响应于至少一个视频聚集提供向观看者的至少一个设备发送警报，以提供与观看者相匹配的存储的偏好。 该警报包括投资类别，安全性价格和通用资源定位符（URL）中的至少一个，其指定数据门户购买安全性的位置。

    Open cable application platform (OCAP) and set-top box (STB)-based bill notification and payment application
    6.
    发明授权
    Open cable application platform (OCAP) and set-top box (STB)-based bill notification and payment application 有权
    开放电缆应用平台（OCAP）和机顶盒（STB）的账单通知和支付应用

    公开(公告)号：US09215421B2

    公开(公告)日：2015-12-15

    申请号：US12130611

    申请日：2008-05-30

    申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    IPC分类号： H04N7/173 ,  H04N21/475 ,  H04N21/478 ,  G06Q30/02 ,  H04N21/61 ,  H04N21/81

    CPC分类号： H04N7/17318 ,  G06Q30/02 ,  H04N21/4751 ,  H04N21/47805 ,  H04N21/6118 ,  H04N21/6168 ,  H04N21/8173

    摘要： One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

    摘要翻译： 一个示例性方面是通过OCAP的高级多媒体通信，其使用驻留在STB中的客户特定配置文件进行帐单管理。 本发明的方面还涉及管理支付偏好，自动支付账单或发票，管理账单通知偏好，触发在接收到账单时发送给一个或多个相关联的设备和STB的通知，分析进入的账单 使用智能代理，并且基于分析可选地启动与与账单相关联的供应商的通信，获取关于账单的附加信息，包括账单的图像和/或附加细节，以及将发票信息转发到与STB相关联的目的地 。

    Systems and methods for providing self-services over television
    9.
    发明授权
    Systems and methods for providing self-services over television 有权
    通过电视机提供自助服务的系统和方法

    公开(公告)号：US08990862B1

    公开(公告)日：2015-03-24

    申请号：US13741170

    申请日：2013-01-14

    申请人： United Services Automobile Association (USAA)

    发明人： Arthur Quentin Smith

    IPC分类号： H04N5/445 ,  H04N21/472

    CPC分类号： H04N21/47805 ,  H04N21/2351 ,  H04N21/2393 ,  H04N21/2668 ,  H04N21/4126 ,  H04N21/458 ,  H04N21/47214

    摘要： Cable and satellite television systems, televisions, and universal remotes are used to provide interactive financial self-services to users. The cable or satellite system provides a connection between a user and a financial services company. A television or other display device connects to the cable or satellite system and displays content from the financial services company to a user. The user may enter data and navigate through the content via a back channel using a universal remote or other input device. The user may thus complete the content, such as completing a loan application, opening a bank account, or purchasing insurance. The user may provide authentication information to receive personalized content.

    摘要翻译： 有线和卫星电视系统，电视机和通用遥控器用于为用户提供互动的金融自助服务。 有线或卫星系统提供用户和金融服务公司之间的连接。 电视或其他显示设备连接到有线或卫星系统，并将来自金融服务公司的内容显示给用户。 用户可以使用通用遥控器或其他输入设备通过后向通道输入数据并浏览内容。 因此，用户可以完成内容，例如完成贷款申请，开立银行账户或购买保险。 用户可以提供认证信息以接收个性化内容。