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    Unified Greeting Service for Telecommunications Events
    1.
    发明申请
    Unified Greeting Service for Telecommunications Events 有权
    电讯活动统一问候服务

    公开(公告)号：US20100080362A1

    公开(公告)日：2010-04-01

    申请号：US12241949

    申请日：2008-09-30

    申请人： Gregory D. Weber ,  David S. Mohler

    发明人： Gregory D. Weber ,  David S. Mohler

    IPC分类号： H04M1/64

    CPC分类号： H04M3/53383 ,  H04L51/36 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/53 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/651

    摘要： A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

    摘要翻译： 公开了一种技术，其使得电信用户能够以单一媒体格式（例如语音或文本）最初输入问候消息。 随后，服务器响应于用户到达的任何通信事件（例如语音呼叫或电子邮件消息）使用该问候消息，而不管到达的通信事件的媒体格式如何。 当服务器接收到各种通信事件的到达通知时，它响应于该事件并以与事件本身相同的媒体格式生成定制的问候消息。 换句话说，服务器表示作为语音消息的响应于传入语音呼叫的预先准备好的传出语音或文本消息i），以及ii）响应于电子邮件，SMS文本消息或即时消息的文本消息。

    Unified greeting service for telecommunications events
    2.
    发明授权
    Unified greeting service for telecommunications events 有权
    电讯事件的统一问候服务

    公开(公告)号：US08111813B2

    公开(公告)日：2012-02-07

    申请号：US12241949

    申请日：2008-09-30

    申请人： Gregory D. Weber ,  David S. Mohler

    发明人： Gregory D. Weber ,  David S. Mohler

    IPC分类号： H04M11/00

    CPC分类号： H04M3/53383 ,  H04L51/36 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/53 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/651

    摘要： A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

    摘要翻译： 公开了一种技术，其使得电信用户能够以单一媒体格式（例如语音或文本）最初输入问候消息。 随后，服务器响应于用户到达的任何通信事件（例如语音呼叫或电子邮件消息）使用该问候消息，而不管到达的通信事件的媒体格式如何。 当服务器接收到各种通信事件的到达通知时，它响应于该事件并以与事件本身相同的媒体格式生成定制的问候消息。 换句话说，服务器表示作为语音消息的响应于传入语音呼叫的预先准备好的传出语音或文本消息i），以及ii）响应于电子邮件，SMS文本消息或即时消息的文本消息。

    VIRTUAL MANAGEMENT OF WORK ITEMS
    3.
    发明申请
    VIRTUAL MANAGEMENT OF WORK ITEMS 有权
    虚拟管理工作项目

    公开(公告)号：US20140095235A1

    公开(公告)日：2014-04-03

    申请号：US13630020

    申请日：2012-09-28

    申请人： Jonathan Robert Phillips ,  Gregory D. Weber

    发明人： Jonathan Robert Phillips ,  Gregory D. Weber

    IPC分类号： G06Q10/06

    CPC分类号： G06Q10/0631 ,  G06Q10/10

    摘要： Systems and methods are provided to solve these and other problems and disadvantages of the prior art. A list of work items is received. A work item can be anything that a user may work on such as an email, an incoming call in a contact center, a trouble ticket, and the like. A user is identified to work on the list of work items. A virtual setting is created based on the list of work items and the user. The virtual setting includes a virtual list of work items that represents the list of work items and a user avatar that represents the user. The user can select a work item from the virtual list of work items. The user is then presented with the work item. For example, if the work item is an email, the email will be presented. The user can then process the work item.

    摘要翻译： 提供了系统和方法来解决现有技术的这些和其它问题和缺点。 收到工作项目清单。 工作项可以是用户可以工作的任何东西，例如电子邮件，联络中心的来电，故障单等。 用户被识别为在工作项目列表上工作。 基于工作项目和用户列表创建虚拟设置。 虚拟设置包括表示工作项列表的工作项的虚拟列表和表示用户的用户头像。 用户可以从虚拟工作列表中选择一个工作项。 然后向用户显示工作项。 例如，如果工作项目是电子邮件，则将显示该电子邮件。 然后，用户可以处理工作项。

    OPEN CABLE APPLICATION PLATFORM (OCAP) AND SET-TOP BOX (STB)-BASED CALENDERING APPLICATION
    4.
    发明申请
    OPEN CABLE APPLICATION PLATFORM (OCAP) AND SET-TOP BOX (STB)-BASED CALENDERING APPLICATION 审中-公开
    开放电缆应用平台（OCAP）和机顶盒（STB） - 加载应用程序

    公开(公告)号：US20090300694A1

    公开(公告)日：2009-12-03

    申请号：US12130642

    申请日：2008-05-30

    申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    IPC分类号： H04N7/173 ,  H04N7/16

    CPC分类号： H04N7/173 ,  G06Q10/109 ,  H04N7/163 ,  H04N21/25891 ,  H04N21/4583 ,  H04N21/4788

    摘要： One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for calendar management. Additional aspects relate to invitation management including auto-calendaring, forwarding of an invitation details to a specific destination, conflict resolution, auto-rescheduling, global rescheduling and automatic reminders based on an invitation. Still further aspects relate to enabling confirmation of an appointment based on a received reminder and a technique to confirm an appointment with the ability to forward an appointment confirmed identifier to the appointment setter. Rescheduling routines are also provided for use with the calendaring application.

    摘要翻译： 一个示例性方面是通过OCAP使用驻留在STB中的客户特定简档进行日历管理的高级多媒体通信。 其他方面涉及邀请管理，包括自动日历，邀请详细信息转发到特定目的地，冲突解决，自动重新安排，全局重新安排和基于邀请的自动提醒。 另外的方面涉及基于收到的提醒来确定约会以及确认具有将约会确认的标识符转发到约会设定者的能力的技术的技术。 还提供重新安排的例程以与日历应用程序一起使用。

    Open cable application platform (OCAP), set-top box (STB), next generation service application
    5.
    发明授权
    Open cable application platform (OCAP), set-top box (STB), next generation service application 有权
    开放电缆应用平台（OCAP），机顶盒（STB），下一代服务应用

    公开(公告)号：US08239903B1

    公开(公告)日：2012-08-07

    申请号：US12210628

    申请日：2008-09-15

    申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

    IPC分类号： H04N7/173

    CPC分类号： H04N21/4433 ,  H04N21/4532 ,  H04N21/478 ,  H04N21/8126

    摘要： One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for service application management. Additional aspects relate to service application management including filtering, controlling the display of content associated with one or more service applications, performing an action based on the service application, scheduling a communication based on the service application and initiating a request for service based on, for example, a detected problem. Still further aspects relate to managing information associated with a service application received at a STB including initiating a communication to a support representative.

    摘要翻译： 一个示例性方面是通过OCAP使用驻留在STB中的客户特定简档进行服务应用程序管理的高级多媒体通信。 其他方面涉及服务应用管理，包括过滤，控制与一个或多个服务应用相关联的内容的显示，基于服务应用执行动作，基于服务应用调度通信，并基于 例如，检测到的问题。 另外的方面涉及管理与在STB处接收的服务应用相关联的信息，包括发起与支持代表的通信。

    Next generation integration between different domains, such as, enterprise and service provider using sequencing applications and IMS peering
    7.
    发明授权
    Next generation integration between different domains, such as, enterprise and service provider using sequencing applications and IMS peering 有权
    不同域之间的下一代集成，例如使用顺序应用和IMS对等的企业和服务提供商

    公开(公告)号：US08484704B2

    公开(公告)日：2013-07-09

    申请号：US12701168

    申请日：2010-02-05

    申请人： David L. Chavez ,  Larry J. Hardouin ,  Gregory D. Weber

    发明人： David L. Chavez ,  Larry J. Hardouin ,  Gregory D. Weber

    IPC分类号： H04L29/06

    CPC分类号： H04L63/102 ,  H04L63/0823

    摘要： The present invention provides mechanisms for sharing user information, including user authentication information, across communication networks and more specifically across networks separated by one or more Session Border Controllers (SBCs). The authentication of a user at one network can be leveraged by the second network to invoke one or more applications at the second network in connection with administering a communication session for the user.

    摘要翻译： 本发明提供了用于跨越通信网络，更具体地跨越由一个或多个会话边界控制器（SBC）分离的网络的用户共享用户信息的机制，包括用户认证信息。 一个网络上的用户的认证可以被第二网络利用，以便与管理用户的通信会话相关联地在第二网络上调用一个或多个应用。

    Method and apparatus for telecommunication reliability by media connectivity endpoint selection of a control entity
    10.
    发明授权
    Method and apparatus for telecommunication reliability by media connectivity endpoint selection of a control entity 有权
    通过控制实体的媒体连接端点选择的电信可靠性的方法和装置

    公开(公告)号：US07587624B1

    公开(公告)日：2009-09-08

    申请号：US11412567

    申请日：2006-04-27

    申请人： Gregory D. Weber

    发明人： Gregory D. Weber

    IPC分类号： G06F11/00

    CPC分类号： H04L43/0811 ,  H04L41/0654 ,  H04L67/322

    摘要： A method and apparatus for assuring telecommunication reliability by receiving from each of a plurality of control entities factors concerning priority of each of the plurality of control entities; determining a priority score for each of the plurality of control entities; detecting lose of communication with a one of the plurality of control entities from which the media connectivity endpoint presently receives control information; selecting another one of the plurality of control entities having the highest priority score; and requesting the selected other one of the plurality of control entities to supply control information.

    摘要翻译： 一种用于通过从多个控制实体中的每一个接收与所述多个控制实体中的每一个的优先级有关的因素来确保电信可靠性的方法和装置; 确定所述多个控制实体中的每一个的优先级得分; 检测与所述多个控制实体之一的通信丢失，所述媒体连接端点从该控制实体当前接收控制信息; 选择具有最高优先级得分的多个控制实体中的另一个; 以及请求所述多个控制实体中所选择的另一个控制实体提供控制信息。