公开(公告)号：US12231924B2

公开(公告)日：2025-02-18

申请号：US18392320

申请日：2023-12-21

Applicant: PLUME DESIGN, INC.

Inventor： Nipun Agarwal ,  William J. Mcfarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US12231923B2

公开(公告)日：2025-02-18

申请号：US18347804

申请日：2023-07-06

Applicant: PLUME DESIGN, INC.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam R. Hotchkiss

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.

公开(公告)号：US20220377582A1

公开(公告)日：2022-11-24

申请号：US17878956

申请日：2022-08-02

Applicant: Plume Design, Inc.

Inventor： Yusuke Sakamoto ,  Muhammad Ali Valliani ,  Nipun Agarwal ,  Sachin Vasudeva

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045

Abstract: Systems, methods, and non-transitory computer-readable storage media are provided for predicting the likelihood or probability of a subscriber of a service to cancel or not renew a subscription. A method, according to one implementation, includes a step of receiving data pertaining to aspects of a service that is provided by a service provider to a subscriber in accordance with a subscription. The data may include one or more impact factors each having a positive, neutral, or negative influence on the likelihood of subscriber churn. The method also includes a step of using the one or more impact factors to predict the likelihood that the subscriber will cancel the subscription.

公开(公告)号：US20210195441A1

公开(公告)日：2021-06-24

申请号：US17195777

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.

公开(公告)号：US11871249B2

公开(公告)日：2024-01-09

申请号：US17071015

申请日：2020-10-15

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22 ,  H04W84/12 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data based on one or more use cases; determining any of predictions and alerts for the one or more use cases based on the analyzing; and performing one or more actions based on the any of predictions and alerts.

公开(公告)号：US11832170B2

公开(公告)日：2023-11-28

申请号：US17745404

申请日：2022-05-16

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Adam R. Hotchkiss ,  Sandeep Eyyuni

IPC: H04W4/00 ,  H04W48/16 ,  H04W68/00 ,  H04W16/20 ,  H04W84/12

CPC classification number: H04W48/16 ,  H04W16/20 ,  H04W68/005 ,  H04W84/12

Abstract: Systems and methods of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point include operating a new Wi-Fi network at a location; analyzing Wi-Fi at the location; determining whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new Wi-Fi network based on the analyzing; and, responsive to determining there is the parallel Wi-Fi network or the parallel Wi-Fi access point at the location, performing one or more of i) causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and ii) providing a notification to a user associated with the location.

公开(公告)号：US20220217550A1

公开(公告)日：2022-07-07

申请号：US17700782

申请日：2022-03-22

Applicant: Plume Design, Inc.

Inventor： Yusuke Sakamoto ,  Yoseph Malkin ,  Sachin Vasudeva ,  Nipun Agarwal

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for the network condition of each of the plurality of customers of one or more service providers; determining an internet service provider (ISP) outage based on a plurality of factors; and performing one of a plurality of resolution or notification actions.

公开(公告)号：US20210029559A1

公开(公告)日：2021-01-28

申请号：US17071015

申请日：2020-10-15

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data based on one or more use cases; determining any of predictions and alerts for the one or more use cases based on the analyzing; and performing one or more actions based on the any of predictions and alerts.