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公开(公告)号：US11368903B2
公开(公告)日：2022-06-21
申请号：US17078196
申请日：2020-10-23
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Adam R. Hotchkiss , Sandeep Eyyuni
Abstract: Systems and methods of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point include, subsequent to installing a new Wi-Fi network at a location, detecting whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new network; and responsive to detecting the parallel Wi-Fi network or the parallel Wi-Fi access point operating, performing one or more of causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and providing a notification to a user associated with the location based on the detecting.
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公开(公告)号：US20210195443A1
公开(公告)日：2021-06-24
申请号：US17195805
申请日：2021-03-09
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for a condition of each of the plurality of Wi-Fi networks; determining one or more resolutions for the condition of a Wi-Fi network of the plurality of Wi-Fi networks; and initiating a customer outreach workflow to provide the one or more resolutions to the customer associated with the Wi-Fi network.
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公开(公告)号：US12238539B2
公开(公告)日：2025-02-25
申请号：US17195805
申请日：2021-03-09
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
IPC: H04W24/02 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L41/147 , H04L41/22 , H04L43/045 , H04L43/0876 , H04L43/0882 , H04L43/0888 , H04L43/0894 , H04W84/12
Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for a condition of each of the plurality of Wi-Fi networks; determining one or more resolutions for the condition of a Wi-Fi network of the plurality of Wi-Fi networks; and initiating a customer outreach workflow to provide the one or more resolutions to the customer associated with the Wi-Fi network.
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公开(公告)号：US20220279429A1
公开(公告)日：2022-09-01
申请号：US17745404
申请日：2022-05-16
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Adam R. Hotchkiss , Sandeep Eyyuni
Abstract: Systems and methods of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point include operating a new Wi-Fi network at a location; analyzing Wi-Fi at the location; determining whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new Wi-Fi network based on the analyzing; and, responsive to determining there is the parallel Wi-Fi network or the parallel Wi-Fi access point at the location, performing one or more of i) causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and ii) providing a notification to a user associated with the location.
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公开(公告)号：US20220132400A1
公开(公告)日：2022-04-28
申请号：US17078196
申请日：2020-10-23
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Adam R. Hotchkiss , Sandeep Eyyuni
Abstract: Systems and methods of detecting a parallel Wi-Fi network or a parallel Wi-Fi access point include, subsequent to installing a new Wi-Fi network at a location, detecting whether there is a parallel Wi-Fi network or a parallel Wi-Fi access point operating at the location with the new network; and responsive to detecting the parallel Wi-Fi network or the parallel Wi-Fi access point operating, performing one or more of causing resolution of the parallel Wi-Fi network or the parallel Wi-Fi access point and providing a notification to a user associated with the location based on the detecting.
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Patent Agency Ranking
公开(公告)号：US11895511B2
公开(公告)日：2024-02-06
申请号：US17195788
申请日：2021-03-09
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
IPC: H04W24/02 , H04L43/0876 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L43/045 , H04L41/22 , H04W84/12 , H04L41/147 , H04L43/0882 , H04L43/0888 , H04L43/0894
CPC classification number: H04W24/02 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L41/22 , H04L43/045 , H04L43/0876 , H04L41/147 , H04L43/0882 , H04L43/0888 , H04L43/0894 , H04W84/12
Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.
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公开(公告)号：US11743746B2
公开(公告)日：2023-08-29
申请号：US17195777
申请日：2021-03-09
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
IPC: H04W24/02 , H04L43/0876 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L43/045 , H04L41/22 , H04W84/12 , H04L41/147 , H04L43/0882 , H04L43/0888 , H04L43/0894
CPC classification number: H04W24/02 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L41/22 , H04L43/045 , H04L43/0876 , H04L41/147 , H04L43/0882 , H04L43/0888 , H04L43/0894 , H04W84/12
Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.
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公开(公告)号：US20210195442A1
公开(公告)日：2021-06-24
申请号：US17195788
申请日：2021-03-09
Applicant: Plume Design, Inc.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.
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公开(公告)号：US12231924B2
公开(公告)日：2025-02-18
申请号：US18392320
申请日：2023-12-21
Applicant: PLUME DESIGN, INC.
Inventor： Nipun Agarwal , William J. Mcfarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam Hotchkiss
IPC: H04W24/02 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L41/147 , H04L41/22 , H04L43/045 , H04L43/0876 , H04L43/0882 , H04L43/0888 , H04L43/0894 , H04W84/12
Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.
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10.发明授权公开(公告)号：US12231923B2
公开(公告)日：2025-02-18
申请号：US18347804
申请日：2023-07-06
Applicant: PLUME DESIGN, INC.
Inventor： Nipun Agarwal , William J. McFarland , Yoseph Malkin , Na Hyun Ha , Yusuke Sakamoto , Sai Venkatraman , Sandeep Eyyuni , Rohit Thadani , Adam R. Hotchkiss
IPC: H04W24/02 , H04L41/0253 , H04L41/12 , H04L41/14 , H04L41/147 , H04L41/22 , H04L43/045 , H04L43/0876 , H04L43/0882 , H04L43/0888 , H04L43/0894 , H04W84/12
Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.
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