公开(公告)号：US12238539B2

公开(公告)日：2025-02-25

申请号：US17195805

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for a condition of each of the plurality of Wi-Fi networks; determining one or more resolutions for the condition of a Wi-Fi network of the plurality of Wi-Fi networks; and initiating a customer outreach workflow to provide the one or more resolutions to the customer associated with the Wi-Fi network.

公开(公告)号：US20220255799A1

公开(公告)日：2022-08-11

申请号：US17723657

申请日：2022-04-19

Applicant: Plume Design, Inc.

Inventor： Aman Singla ,  Paul White ,  Adam Hotchkiss ,  Balaji Rengarajan ,  William McFarland ,  Sameer Vaidya ,  Evan Jeng ,  Murugesan Guruswamy

IPC: H04L41/0806 ,  H04L41/12 ,  H04W12/06 ,  H04W12/062 ,  H04L67/02 ,  H04W24/08

Abstract: Systems and methods include obtaining measurements from a Wi-Fi network that includes i) a plurality of access points interconnected to one another and at least one connected to a gateway, and ii) a plurality of Wi-Fi client devices that each connect to an access point of the plurality of access points; learning usage patterns in the Wi-Fi network through analysis with one or more machine learning algorithms; and providing a configuration to the Wi-Fi network based on the learned usage pattern where the configuration includes a topology of the plurality of access points.

公开(公告)号：US11937101B2

公开(公告)日：2024-03-19

申请号：US16897371

申请日：2020-06-10

Applicant: Plume Design, Inc.

Inventor： Evan Rusackas ,  Robert Miller ,  Patrick Li ,  Adam Hotchkiss ,  Aman Singla ,  William McFarland

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard include, subsequent to creating an account for a user of the Wi-Fi network, receiving data associated with the Wi-Fi network from the one or more access points; providing a display associated with the Wi-Fi network based on the data, wherein the display comprises a network topology and one or more tabs providing information related to operation of the Wi-Fi network; updating the display based on one or more inputs received, wherein the updating updates one or more of the network topology and the one or more tabs; and performing one or more operations via the NOC dashboard to one of manage, control, and troubleshoot the Wi-Fi network.

公开(公告)号：US11310106B2

公开(公告)日：2022-04-19

申请号：US16905065

申请日：2020-06-18

Applicant: Plume Design, Inc.

Inventor： Aman Singla ,  Paul White ,  Adam Hotchkiss ,  Balaji Rengarajan ,  William McFarland ,  Sameer Vaidya ,  Evan Jeng ,  Murugesan Guruswamy

IPC: H04L12/24 ,  H04W12/06 ,  H04W12/062 ,  H04L29/08 ,  H04W24/08 ,  H04W84/12 ,  H04L41/0806 ,  H04L41/12 ,  H04L67/02

Abstract: Systems and methods include obtaining measurements from a Wi-Fi network that includes one or more access points; determining a configuration of the Wi-Fi network based on the measurements, wherein the configuration includes one or more of i) steering a client device to associate with a specific access point of the one or more access points and ii) steering the client device to connect to a specific frequency band of the one or more access points; and providing the configuration to the Wi-Fi network for implementation thereof.

公开(公告)号：US11159965B2

公开(公告)日：2021-10-26

申请号：US16678362

申请日：2019-11-08

Applicant: Plume Design, Inc.

Inventor： Kunal Goswami ,  William McFarland ,  Manikanden Balakrishnan ,  Adam Hotchkiss

IPC: H04W24/08 ,  H04L12/24 ,  H04W24/02 ,  H04W24/04 ,  H04W24/10 ,  H04W84/12

Abstract: Systems and methods include obtaining operational data for a Wi-Fi network including one or more access points providing wireless connectivity to one another and to one or more Wi-Fi client devices; determining a Quality of Experience (QoE) measurement from the operational data for each of the one or more access points and the one or more Wi-Fi client devices; and providing a display of associated QoE measurements for the one or more access points and the one or more Wi-Fi client devices. The systems and methods can include providing the display in real-time or near real-time to troubleshoot or debug operations of the Wi-Fi network.

公开(公告)号：US20210195443A1

公开(公告)日：2021-06-24

申请号：US17195805

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for a condition of each of the plurality of Wi-Fi networks; determining one or more resolutions for the condition of a Wi-Fi network of the plurality of Wi-Fi networks; and initiating a customer outreach workflow to provide the one or more resolutions to the customer associated with the Wi-Fi network.

公开(公告)号：US20200329384A1

公开(公告)日：2020-10-15

申请号：US16897371

申请日：2020-06-10

Applicant: Plume Design, Inc.

Inventor： Evan Rusackas ,  Robert Miller ,  Patrick Li ,  Adam Hotchkiss ,  Aman Singla ,  William McFarland

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard include, subsequent to creating an account for a user of the Wi-Fi network, receiving data associated with the Wi-Fi network from the one or more access points; providing a display associated with the Wi-Fi network based on the data, wherein the display comprises a network topology and one or more tabs providing information related to operation of the Wi-Fi network; updating the display based on one or more inputs received, wherein the updating updates one or more of the network topology and the one or more tabs; and performing one or more operations via the NOC dashboard to one of manage, control, and troubleshoot the Wi-Fi network.

公开(公告)号：US11895511B2

公开(公告)日：2024-02-06

申请号：US17195788

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22 ,  H04W84/12 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US11743746B2

公开(公告)日：2023-08-29

申请号：US17195777

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22 ,  H04W84/12 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data for Wi-Fi metric based alarms, each Wi-Fi metric based alarm being associated with detection of one of an offline Wi-Fi network of the plurality of Wi-Fi networks, an offline node of the Wi-Fi network, instability of the Wi-Fi network, congestion in the Wi-Fi network, and interference in the Wi-Fi network; determining the Wi-Fi metric based alarms based on the analyzing; and performing one or more actions based on the determined Wi-Fi metric based alarms.

公开(公告)号：US11445386B2

公开(公告)日：2022-09-13

申请号：US15463077

申请日：2017-03-20

Applicant: Plume Design, Inc.

Inventor： Abhishek Kumar ,  Adam Hotchkiss ,  Srinivasa Tagirisa ,  Aman Singla ,  Kiran Edara ,  Balaji Rengarajan ,  Evan Rusackas ,  Evan Jeng ,  Kaixiang Hu ,  William McFarland

IPC: H04W24/08 ,  H04W24/04 ,  H04W48/16 ,  H04W84/12

Abstract: Systems and methods for visualization and troubleshooting of a distributed Wi-Fi network, implemented through one of a mobile application and a web page, include, responsive to obtaining data from the distributed Wi-Fi network, providing a map of the distributed Wi-Fi network based on the obtained data, wherein the map includes a first icon designating a gateway node, one or more second icons each designating one or more nodes, and connectors between the gateway node, wherein the gateway node and the one or more nodes are in a tree topology; providing a visualization in the map based on a current operational status of the distributed Wi-Fi network from the obtained data, wherein the visualization comprises a plurality of visual indicators of the current operational status; and providing notifications based on the current operational status.